Customer Reviews for Vente D Auto Jerry
(U-Haul Neighborhood Dealer)

Évaluation :

1

Le bureau était vraiment mal propre . J ai dû le déneiger J ai dû le déprendre de la glace J ai dû le sortir du fond de la cours dans 2 pieds de neige pour 50 pieds vraiment aucun service.

Évaluation :

4

Had to pay 20$ for gaz when I only went for 25km... quite sure the truck was not really full when leasing U-Haul facilities, or gaz consumption is more than 25L/100km!!! Apart from that, the lady at the front desk was friendly.

Évaluation :

5

Extremely helpful staff and ready to accommodate you in any way they can. Definitely recommend them! Merci.

Évaluation :

3

I'd reserved furniture pads but they weren't available so I had to find my own somewhere else.

Évaluation :

2

Price quoted online was 1/3 to 1/2 the price. Not sure what happened. Cigarette smoking inside reception area made it very unpleasant.

Évaluation :

1

The garage/office is extremely dirty. It's unacceptable to receive customers in an office like this, go have a look and you'll understand. The person responsible for the rental was not professional at all. Her desk was full of junk and she was drinking her huge Tim Horton's coffee while speaking with customers. There was a colleague with me and he said he would never work there and it's been a long time he hasn't seen such a place. Merci.

Évaluation :

1

Trailer was 3 hours late for 4pm appointment, picked it up at 7pm. Poor communication, very, very rude, no paperwork, no assistance, workers smoking pot on the premises. I am done with uhaul, never again

Évaluation :

1

Endroit malpropre et malodorant. À n'utiliser qu'en dernier recours.

Évaluation :

5

Everyone involved in the rental of my equipment were very polite and especially helpful in insuring that everything would go smoothly as planned. I would rent from them again in the future without hesitation.

Évaluation :

3

Not easy to find the drop-off box...

Évaluation :

5

Jonathan Almeida-Perfetto Was suppose to apply my CREDIT CERTIFICATE # 98E3AE27 $ 103,48 to my order #21619949 but I was charged $103.48. He told me there is a Balance of 0. Please make sure I have been credited $103,48 Thank You,

Évaluation :

5

Hard to improve on perfection.

Évaluation :

2

I am the Engineer Juan Carlos Marroquin, I rented the truck because I live on Ile Perrot, the dealership is an absurdly dirty office, the bathroom is filthy and the person who attends is totally rude, do you need more information to go an make inspection of an UHAUL trucks representative ?!?!?

Évaluation :

3

And no, we were really disappointed in the fact that the pick up location was changed the day before, the pick up location was very accomodating nothing wrong with them. But it was significantly further than the pick up on Cremazie, so we had to pay an extra 35$ for extra mileage

Évaluation :

3

I was quoted 0,89cents a mile and I was billed 1,43/ Mile. Totally unacceptable. I would like a refund please. I called the office to inquire why I was billed 1,43/Mi and never got a call back .

Évaluation :

1

Was supposed to pick up the teuch at 7am as per my reservation, but the clerk forgot to put a lock, so I had to wait until they opened at 10am which set us way behind for loading and getting to our destination. Truck was dirty and sticky inside.

Évaluation :

1

The cabin was filthy and in a post covid world I feel like hygiene should have been stepped up. And the shop was a mess. But it got the job done for a fair price... and the staff member was the mechanic of the shop but he was very kind.

Évaluation :

3

The pick up and drop off locations franchisees were both extremely helpful and did all they could to make this move go better than it would have were they not involved. Update your website, U-Haul.

Évaluation :

5

It is very hard to improve on perfection.

Évaluation :

5

Hard to improve on excellent service.

Évaluation :

3

J'avais louer un 20 pied et la veille de mon déménagement il m'ont apeler pour me dire qu'il n'était plus disponible et j'ai eu droit à un plus petit.

Évaluation :

5

Nothing to improve! Excellent service

Évaluation :

3

Ensure that all ordered equipment is in the vehicle when client is using 24/7 service. I had ordered 3 dolly's and did not have them on the day of my move

Évaluation :

5

Good place with nice people

Évaluation :

5

Très bon service à la clientèle.

Évaluation :

1

Nous avions réservé un 20 pieds et avons reçu un 15 pieds Aucune autre option possible Pas d'explication des coûts ou comment cela fonctionnait On a dû faire deux voyages plutôt qu'un On a donc payé 2 fois pour le kilométrage Très déçu puisque j'avais réservé un mois à l'avance via le site internet

Évaluation :

2

I reserved 1 trailer type. When I got to the location, the trailer reserved wasn't available. Had to compromise to rent another type of trailer, which caused in the end 1 extra hour of waiting more than 45 minutes waiting in line on the phone and 3 extra hours of work after (with the trailer)

Évaluation :

5

First of all I thank you Lucy,she makes everything possible and very helpful for what I need , service is good  thank you guys ! Vente D Auto Jerry 382 Grand Blvd L'ile-Perrot, QC J7V4X2

Évaluation :

1

Wrong address was on the contract. Lucy took a photo of my DRIVERS LICENSE. I also had to hook up trailer myself.

Évaluation :

1

Got email and phone message that drop off to made at Ile Perrault instead of Lea Coteaux. Dropped it off after 3 days with email confirmation next morning. Got charged for 12 days instead of 3!!!!! I have photos of day of drop off and mileage to get reimbursed! You are the worst and staff was loss and could not find truck until 7 days later.

Évaluation :

1

No dolley. Trying To communicateur with you . Pour french service

Évaluation :

1

First of all they arrived late I was suppose to get the truck at 10AM and they arrived at the office at 10h15. I was paying people to move my stuff to palais des congrès for thé évent. Second the office was so dirty I would never go there again one word YARK !!! Plus the 2 person working they look like it was a week they didn't wash their self.

Évaluation :

1

Bonjour Premièrement pratiquement impossible de se faire servir en français Deuxièmement je n'ai jamais reçu le code pour ouvrir le cadenas Troisièmement 2h30 de temps perdu a avoir de l'info pour régler ce problème sans réponse. Le proprio de l'endroit où je devais prendre le camion est arrivé à 9h30 lorsque ma prise de possession était à 7h Quatrièmement le véhicule ne partait pas Cinquièmement incapable de faire les inspections car le site me disais session échu … Tout cela en anglais seulement Très décevant

Évaluation :

1

The pick up location was not at all clean and inviting but i truly believe that most of the blame for the mix ups at this location, ie; not getting the 15 ft box truck as ordered, and not having the supposedly assigned vehicle at this location are due to logistical and tracking errors which seem to be common occurence with this buisness model.

Évaluation :

3

Dolly was broken. Cabin could not lock. Parking brake almost jammed, I had to reverse, forward many times to unjam it. No blanket available.

Évaluation :

5

Excellent and friendly service

Évaluation :

4

Very good service and fast. Very good equipment. The transaction was smooth and fast. Everything went well

Évaluation :

2

Le premier camion, le cadenas pour avoir accès au cargo n'ouvrait pas, pas plus que la porte du conducteur. Le deuxième était parfait, tout fonctionnait bien

Évaluation :

1

This would win the north american award for the worst U Haul site ever . Opens late after the 9:30'AM agreed , extremely dirty place and I am polite .? God awful . At least the truck was OK

Évaluation :

1

Theft

Évaluation :

1

A complaint has been filed a day after pick-up. This place isva scrap yard, a dump. Had to get trailer with tongue sitting in 4 in. of water and mud. After pinning the trailer, found out that electrical was not working. Re-pinned another trailer. Swapped electrical wires for it to work. Trailer was dirty. No help from dealer who clearly did not care. Seeing a U-Haul truck in such a dump is not a good reflection on your reputation. We've had positive experiences so far. That is a horrible experience that i wish no one will have to deal with

Évaluation :

1

The boss of this place showed up 1h45 late and never apologized to anyone of us (we were 8 waiting for her) Thanks u-haul for giving me a 50$ discount. Even though I have to say this was my worst experience renting a truck ever. And an employee there told me this was not the first time this happens. Not sure why she is renting trucks, this place is not reliable at all. On the other hand; the truck was good and ready to go.

Évaluation :

5

All service was fantastic with no issues. Just need to clean up the reception area. Lady that served us was very pleasant.

Évaluation :

1

Give a good closed trailer without leak roof. All my moving fournitures was wet at my destination i rent the trailer because it was raining … and its taining inside… i try to call compagnie for dammage but netver recall me after. Also… dont put trailer in mud for picking…

Évaluation :

1

I reserved a trailer online and waived the insurance coverage since I am covered by my car insurance. Once again, U-Haul added the insurance that I had declined, but this time it slipped past me since the agent on site did not disclose that it was added. U-Haul always tries to add insurance coverage after it is declined ... THIS IS A SCAM and I will be reporting it to the proper authorities.

Évaluation :

2

The trailer was full of empty boxes. Also the attendant was not knowledgeable about the product. I was given a larger trailer than ordered and did not need such a big trailer.

Évaluation :

4

The owner was great and helpful but the guy who was supposed to show me the car, even showed a wrong car

Évaluation :

4

The service of helpers to load was very bad, people did not arrive at the agreed time, plus they did a bad job. I do not recommend it, I am not satisfied with the work. I don't recommend it.

Évaluation :

5

Thank you very much.

Évaluation :

1

The uhaul trailor's lights that I rented were none function (checked and tested with multiple different connectors) , therefore I had to take another type of trailer that was available (open back). I was not able to fit all of my belongings into the trailer due to the changed model that I had to take. It started snowing and my belongings got wet. The associated pick up location was very dirty and the management was poor. I had to wait about 30 mins for the owner to show up after their advertised opening hours. I would highly recommend a review of the cleanliness of your locations !

Évaluation :

1

Nous avions la location à partir de 9h. Nous avons attendu un employé dans le stationnement jusqu'à 9h45 pour finalement partir avec notre trailer vers 10h donc nous avons perdu 1h de location. Le trailer était derrière la bâtisse dans un trou de boue. Quand nous sommes revenu le porter, l'employé était confu et croyait qu'on venait chercher un trailer... ce n'est OD un endroit que je conseille. Si j'ai affaire à louer encore je crois que je changerais d'établissement.

Évaluation :

1

The garage was dirty, service was poor. No one inspected the trailer before and after the reservation. The trailer was in mud/puddles and hard to get out and hook up alone. I will need to pay to clean my car full of mud.The trailer was dirty inside, lots of wood pieces. I lost 25-30mins getting the trailer hooked up and out of the mud. My 10years son had to help and push because no one in the shop came out to help.

Évaluation :

1

This shop does not respect smoking rules. They smoke inside close to clients. My clothes where stinking cigarettes after me getting in their office. it's somewhat a scarry place to walk in but from a rental point of view they served me well.

Évaluation :

1

booking was a mess, billing was a mess, i had to call uhaul 3 different times to get my bill fixed.

Évaluation :

5

Awesome customer service! Very friendly and helpful!

Évaluation :

3

Lucien was great and accommodating with offering extra help and advice

Évaluation :

2

The vehicle had food residues inside the cabin. In the box, dolly and blankets were out of their packaging. I got pictures to prove i wasn't the one to use them. In general the vehicle condition was very low. Dirt inside the box and cabin.

Évaluation :

4

Bon service

Évaluation :

2

Une personne qui parle français Un meilleur accueil

Évaluation :

2

No sanitary measures, no mask, the person smoked at the reception and on the return the mechanic smoked a joint inside. In addition, they indicated the wrong miles, over 100 excess miles. I am very disappointed

Évaluation :

1

Service left lots to be desired. I filled up the gas tank and barely used any gas and couldn't be credited the balance or given a break. This rental location is sketchy but the staff is friendly enough..