Customer Reviews for Ventura RV Connection
(U-Haul Neighborhood Dealer)

Évaluation :

5

Best location ever! Alejandro and his team were professional and so easy to work with!

Évaluation :

5

Very professional and easy peasy to drop off. Great staff!

Évaluation :

3

Counter person was nice and cordial.

Évaluation :

5

Nothing to improve

Évaluation :

2

Office was empty had to wander around to find associate, then when I did he was curt and didn't even walk me through steps or check vehicle. Truck had not been cleaned out, trash in side doors and back light on truck was dangling off. Fixed it myself before moving on. Told associate something was wrong with door and he talked to me like a child "This is called weather stripping, (runs hand around door frame) and this keeps out water and seals can (duh?!) you have to compensate for that when closing door. Slam door to shut!" I'm sorry but proper weather stripping should not keep door from closing securely. Most definitely not best experience

Évaluation :

3

Provide a receipt before the customer leaves after dropping off. We should have asked for one, but this was our first rental with UHAUL and didn't know what to expect. We dropped off the truck during business hours about 20 hours before it was due to be returned. The staff there were friendly, and said we were good to go, but we were not given a receipt and started worrying about it because the app said it was still active. We called UHAUL customer support the next day, a couple hours before it was due back. The UHAUL representative was very helpful and said she sent an email to someone. When we had still not received a receipt, I called the drop off location and left a voicemail. Shortly after that, we received an email receipt.

Évaluation :

1

I scheduled self pick up for 6am because I had movers coming at 8am. I showed up that morning and the place changed my reservation to be when they opened at 10am. I wasn't notified and after several calls to U-Haul, there was "nothing they could do". I am very disappointed and wasted a lot of money extending my movers to a later time.

Évaluation :

3

The pick up was okay it was when I dropped of the truck I was charged for two days when I only had the truck for 3 hours. And I was charged 2 different amounts when I left from the location $152,6 was taking out of my account. When only $77 dollars was suppose to be deducted. Then this morning at 7:45am I had another $146,4 taking out which I don't know what that was for because the receipt that was emailed to me this morning said my total was $148 so I don't know what that place did but I'm not happy that they went into my account twice and took my money out. Neither one of those prices are the right price over $300 dollars for a 3 hour move . Had to call corporate and file a complaint as well.

Évaluation :

5

great location and customer service was excellent. will be a repeat customer

Évaluation :

5

The gas tank on the vehicle had been vandalized and the vent hose disconnected. The opening in the top of the tank was missing the connection for the hose. The tank was leaking gas and I had to call U-Haul roadside service for repair of the tank. This should be checked before the trucks are rented.

Évaluation :

5

The customer service was superb!

Évaluation :

3

No good instructions on where to park when dropping off on a Sunday after hours. Was charged $22 for gas when it was dropped off with the same amount as when picked up. Better to drop off with someone in person.

Évaluation :

5

Everyone was very helpful and friendly

Évaluation :

5

RR

Évaluation :

1

Customer service was horrible. The person I spoke to hung up on me before we finished our conversation, then when picking up the equipment it had a bald tire AND HE ACKNOWLEDGED THE ISSUE BUT SAID SOMEONE CAME OUT FROM UHAUL AND ADVISED NOT PUTTING ON A NEW TIRE!! So it went flat and I had to spend my time and be delayed having it replaced.

Évaluation :

1

Initially I had to wait 30 minutes before I was seen to collect the keys for my vehicle. The vehicle itself was is excellent condition so no issues there. My rental period was from just after 10am-4pm (Saturday, 6th Aug). But I was informed the location would be closed when I returned to which I was advised I could drop the keys in a dropbox and it would be checked in at my scheduled return time (4pm Sat). I dropped the vehicle off at 4:20pm (photograph as proof the same day). However, on Monday I saw that I had been charged for 3 rental periods (additional charges for Sun/Mon), over charge of over $80. I have called the location at least 4 times over the last two days with no one returning my call to correct this error.

Évaluation :

4

When we arrived to our moving location after picking up the truck, we opened the back and found a large trash bag full of items, a box of DVD's, and two rubbermaid containers that had been left behind by the previous renters. We were not asked to check the truck and were concerned about the belongings. We couldn't contact the location and called the 800 number. The person basically blamed us for not checking the truck and told us to throw out the items when I told her we couldn't return with the truck because we had already started loading it. It cost us about 30-40 minutes on the phone when we should have been working on loading the truck. Maybe in the future, customer service could apologize for the error with the location not cleaning out the truck, rather than saying it was our own fault for not checking. In the future, we will definitely check first.

Évaluation :

4

A bit tricky since it's part of a new car dealership. Personal very helpful though.

Évaluation :

5

Employee was very kind and understanding and helpful highly recommended this place

Évaluation :

5

Alfonso was very helpful. He made the rental transaction fast and smooth.

Évaluation :

3

Reserved a trailer from Simi Valley where I live Saturday morning at 8 am and a few days before I was to pick up the trailer they said I had to drive to Oxnard to pick it up and would not be available until 1 pm. This added 2 hours of travel time in addition to a 5 hour delay picking it up. I had to reschedule friends to help me load. This also resulted in a late start for our trip from CA to Idaho. Staff at pick up and drop off location were very professional.

Évaluation :

4

Young man was helpful

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Merci

Évaluation :

2

Not very helpful, sourpuss ,careless receptionist

Évaluation :

3

Stay out of Oxnard, CA

Évaluation :

3

I never received the email stating that I rented a a trailer I called back and asked and they said they would call me back and let me know about sending me a new proof verification while I traveled but never received it

Évaluation :

1

Blew out a tire on my way to Texas it was very old and that U-Haul location didn't explain how to use the equipment or where to call for such a issue that I had. That site in oxnard is a used car dealership n not a actual U-Haul office site.

Évaluation :

5

Give better indication of where the rental office is. This location is an auto dealership. It looks like the equipment is just there to be repaired.

Évaluation :

3

Friendly overall but the gentleman whom had assisted me was not very helpful. It seemed as though I was wasting his time. I got to my home (45 minutes away) and realized that the utility dolly I'd ordered wasn't in the truck. The rep was also dismissive when I asked for tips regarding attaching my car to the rented vehicle transportation trailer. Not a good experience. I would not come back to this location as a result.

Évaluation :

1

KEPT ME WAITING OVER AN HOUR OUT TO LUNCH, DID NOT HOOK UP TRAILER PROPERLY I ONLY GOT 2 MILES AWAY WHEN THE TRAILER CAME OFF WHILE DRIVING 40 MPH CAUSING ME ALMOST TO HIT ANOTHER VEHCILE AND MORE!

Évaluation :

3

We were sent to a wrong location for drop off via your customer service representative. The girl at the gas station was of no help. I called uhaul again and received the correct address. When we arrived we were told to wait for the only person available to check us in… they could not find him. That took about 20 minutes until he appeared. When he checked us in, he said we were late and would be charged for an extra day. I refused to accept that and he then changed my drop off time to reflect that we would have been on time if we did not experience the mass confusion on uhauls side. My overall experience was okay. It would have been excellent if I wasn't part of the cluster!!!

Évaluation :

5

Pick up and drop off were seamless. All was smooth and quick.

Évaluation :

5

Excellent service

Évaluation :

4

Friendly when I called and sent someone to assist me asap upon arrival.

Évaluation :

1

Mixup on the reservation held me up. My vehicle was not available and I got a larger truck because of it. At the end of the ordeal it turns out my vehicle was available. The attitude of the employee was this is not my problem to solve, it is yours. Take it or leave it.

Évaluation :

5

No one was there. An employee at the dealer said to just leave there.

Évaluation :

5

The young man who assisted us was very knowledgeable and friendly.

Évaluation :

3

Location was hard to find. Pulled into a Mitsubishi service area because of lack of signage. Parked trailer by other U-Haul trailers and had to walk back to front to locate someone to check us in. Once we found someone he was very pleasant and efficient. Got a call from U-Haul the next day saying we still hadn't turned the trailer in and we owed for an extra day. I told them we turned it in and they asked where. When I told them where it said on the receipt we were supposed to turn it in they said they would contact that site. 15 Minutes later I got another receipt for $0.00 for the extra day that we didn't have it. The drop off site must not have entered in the system.

Évaluation :

1

There is nothing that points you to an office. It took more than a half hour to drop off my trailer. The guy who finally came out was helpful.

Évaluation :

3

Explain that this location is inside of a Mitsubishi dealership!! No access from Oxnard Bobs 1 must enter a side street to get onto property

Évaluation :

2

very disorganized

Évaluation :

3

Full the U-Haul gas tank up and also change the oil before a customer has to use it the oil life was at 10 percent when I first started driving it

Évaluation :

1

-give better instructions on dropping vehicle after hours. -give better direction on how much gas should be in the vehicle when returned. Not just say bring it back how you got it. Still got charged

Évaluation :

4

It would've been nice to have someone help me pick up the trailer off my hitch and set it down on the ground. U-Haul does not have any type of Jack to help you you have to use your back

Évaluation :

1

N.D.

Évaluation :

1

Really a nightmare doing the drop off . There is not communication at all , no single instructions what to do

Évaluation :

5

Amazing employees!