Customer Reviews for Vernes Auto Service & Sales
(Concessionnaire U-Haul dans le voisinage)

558 évaluations

2241 E Genesee St   Chittenango, NY 13037
(Rt 5)

(315) 687-7400

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 5h pm
  • Mer : 8h am à 12h pm
  • Jeu - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(315) 687-7400

2241 E Genesee St
Chittenango, NY 13037
(Rt 5)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 5h pm
  • Mer : 8h am à 12h pm
  • Jeu - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

When we picked up the truck, it only had a 1/4 tank of gas and the wipers were broken. Both wipers looked like black spagetti, which we didn't notice until later that day when it rained.

Alan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY G. 
Évaluation :
5

Convenient location. Ken Verne is always a pleasure to do business with.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
4

Not a thing! This gentleman knows what he is doing and offers great advice and conducts himself in a very pleasant way. I would recommend this location to anyone and everyone

JIM H. 
Évaluation :
5

Vernes is the best!

LORENZO R. 
Évaluation :
3

They were closed when we dropped off the trailer and a few days later, the truck. It was no problem, as there was a drop box for key and contract.

Mitchell D. 
Évaluation :
5

Was closed when I returned the trailer

Reynold C. 
Évaluation :
5

Everything was 100 %

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne P. 
Évaluation :
5

Keep different moving trucks at this location.

JEANNEM D. 
Évaluation :
5

Very nice and easy to deal with

TODD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARTER G. 
Évaluation :
5

Ken was a great help coordinating this U Haul rental. A smaller location means personal service and I highly recommend to use this location!!

Donna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne H. 
Évaluation :
5

Ken is the best.

lisa C. 
Évaluation :
5

Very thorough process to ensure everything was in order, refreshing!

David G. 
Évaluation :
5

Mr. Verne was just great. Very helpful and very accommodating. Would definitely recommend his location to anyone looking to rent a trailer/truck.

Don C. 
Évaluation :
5

Great experience overall!

MIKE G. 
Évaluation :
5

The only issue I had: I returned the van after business hours and was told I needed to lock it up and put the key in the box. After doing this and driving back home I checked my phone (which I did not look at while driving/busy, etc) I found I had a text that said I needed to return the truck through this link or pay an extra 20 $. I drove back to the van so the location would be correct but I could not take pictures of the inside of the van because I had already dropped the key in the return box. Admittedly this step may have been printed somewhere and I missed it but it would have been very nice to have had it stated with the rest of the verbal instructions I did get which were relevant and useful. Overall a good experience just one inconvenient hiccup. I must add the man at Verne's was very nice and helpful.

Darlene C. 
Évaluation :
5

Extremely professional & the van was top notch! Highly recommended Verne's Auto for U-Haul rentals! Thank you 🙂

KIMBERLY L. 
Évaluation :
5

Everything with Uhaul itself. First you rescheduled my pickup point from 5 miles away to 12 miles away. We estimated 20 miles would be used. Also without speaking with us. This was done at 7:18 in the morning. We made the reservation at 10:00 pm. So no you didn't attempt to call. The last 3 times I have made a reservation it has been a fiasco. Vernes was not a problem they were fantastic. 5 phone calls though to correct problems with the ride share and it took over an hour to complete the transaction. System would not accept photos when dropping off. Can you say a disaster? If anyone wants to rent I would definetly recommend Vernes. But I think you can see I did not have and have not had a very good experience with your company.

kevin G. 
Évaluation :
5

I was very pleased with my whole experience. Merci.

Joanne D. 
Évaluation :
5

Awesome

DENISE Y. 
Évaluation :
5

Vern is very helpful and well organized.

Willard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb B. 
Évaluation :
5

Really nice and helpful. I hope I returned everything correctly

Theresa R. 
Évaluation :
1

I ordered on 14,98 a day after I dropped off he finalized it and then charged me 24,98 o hate being over charged and taken advantaged of I will never use I haul again 315-409-6352

Terry Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASL S. 
Évaluation :
5

Ken Verne has a nice operation!

MARK G. 
Évaluation :
5

Nothing.

JACQUELINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
4

Vern was great

LELAND F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teri P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel S. 
Évaluation :
5

It was hard picking up because the gps said I was not at the location. Had to call customer service. But I have rented fro. Verns many times and always very satisfied

CHRISTINA J. 
Évaluation :
2

The man who rented the U-Haul to me was very grumpy and rude.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

Your website on a cell phone,sucks,you can't read the type. WAY to small..Waited 10 plus minutes to talk to someone. Had be at my closing. Just left key and paper work in box.

Kenneth S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Everything as expected. Concise direction via web, regarding use of mobile devise to secure vehicle (time frame, process, upfront cost). Very clean, well running vehicle as well. Merci.

Stacy S. 
Évaluation :
5

The mechanic was amazing and very helpful. Explained everything and was very welcoming

Aneysis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda G. 
Évaluation :
3

Sending a notification ahead of time and finding new accommodations before pickup if the uhaul booked was not returned by the previous user. My original pickup site was in Syracuse NY but due to this issue I had to drive to chittenango. Not only that but I was barely compensated for mileage and went over due to the extra distance I had to drive to pick up the uhaul. So I was greatly inconvenienced and somehow still had to pay extra.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
5

Ken is very helpful.

KATHLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell W. 
Évaluation :
5

First unit damaged but owner drove thirty miles to get replacement and hooked me up-great guy

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP H. 
Évaluation :
5

I was not able to pick up at my preferred location even though I booked 10 days prior. I had to drive an additional 80 miles to pick up and was given no closer options. The trailer was not clean when I picked it up, had sand on the floor.

Jesse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Issue with the online process of truck return. As my phone has no camera, I could not submit a photo of the odometer. This forces me to pay an extra 20 $.

JON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl S. 
Évaluation :
5

Ken Verne was easy to work with. 20 foot unit was on time and available when requested. I wish it was more clear where I was to return the truck. Wished the return location was expressed verbally. I was confused with e mail message from U Haul indicating return to Thompson Rd, Syracuse.

rob T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY A. 
Évaluation :
5

The vehicle was clean, very presentable. The owner (Vern) took time to go over all the details of the rental. No issues with the vehicle during rental period. Excellent experience. Thank you for the use of the vehicle!

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY W. 
Évaluation :
5

very satisfied. only negative is failure to accept direct express debit card,

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Always a great experience. I live in Cazenovia, NY and I frequently rent auto transports. This location is much more convenient than traveling all the way to Syracuse to get the rental.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

This is a very professional and clean operation. I was impressed with how nice the shop was when I stood at window to sign paperwork. Definitely will use again.

Dawn L. 
Évaluation :
5

Nothing! It was great! Self checkout and check in was quick, easy and convenient. The van was clean and drove great!

Jonalynn R. 
Évaluation :
5

Just wished we were able to drop that sized van off at another location. Other than that, everything was perfect!

Morgan D. 
Évaluation :
1

The older man that was inside was just mean and nasty to me. Slamming pens, tossing papers over the counter at me. Then when returning the uhaul did not check anything over with me just took the key

Meghan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor B. 
Évaluation :
5

Ken is very helpful and professional.

MARK G. 
Évaluation :
1

This was not the requested location for pick up. The pick up process took too long. The counter person was not friendly at all and was in fact rather rude.

Robert F. 
Évaluation :
5

Ken Verne was absolutely awesome. Great guy, very easy and friendly process. Improvement areas included the original internet sign up. Makes no sense to say you have equipment at a site only to have that changed to a location much father away. Why sign up on the internet in the first place??? Internet pre "check in" also a waste of time as had to go through the whole process again anyhow at the new assigned place, not a fault of Ken.

Jeffrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Z. 
Évaluation :
5

The owner is a very nice person

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL L. 
Évaluation :
5

Shawn loves U-Haul, thanks again....

SHAWN T. 
Évaluation :
5

Everything was fine. Mr. Verne is a very nice man and the van was just as expected.

JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore J. 
Évaluation :
5

Ken did a great job of processing my request and explaining my responsibilities in renting the truck. And he was there the next morning when I returned it. Courteous and friendly.

NOAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
1

We rented uhaul and on the way back to return truck the breaks failed to stop and engine started reving up and cause me to rearend another vehicle. When I called the place we rented from Vern said he's never heard of that happen I'm like well it did and I ended up getting a ticket please have someone contact me regarding this matter as Vern wasn't very helpful he was more concerned about snow plowing???? Never asked to see if anyone was hurt !!??? Thanks for nothing Vern. 315-436-6713

JEFF C. 
Évaluation :
5

There was an issue with accessing the U-Haul network which was no fault of the local agent. The rental process should have taken approx. 10 - 15 minutes to complete, however due to U-Haul network computer issues the rental process took almost an hour to complete.

KENNETH G. 
Non les évaluations ont été soumises pour cet établissement.

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