The reservation systems is really bad. I reserved a truck near my mom's house. The night before pick-up, I received a text telling me to go to a different location. That guy didn't have a truck (previous renter appeared to be a day late returning it), so he called around Tucson and found me a truck at a 3rd location. The facility you are asking me to rate was the 3rd shop. He had a truck that had been dropped off but not checked, cleaned or fueled up. But he had a truck, and he was friendly and kind. The driver's seat adjustment did not work, so I had to stuff a pillow behind my back for the 16hr drive to Houston. The reason I am not recommending this facility is because there is no fleet of trucks/trailers in case something is broken. This was not a good experience with U-Haul.
Michelle V
Customer Reviews for Veterans Housing Agency
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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You guys were great very nice and friendly and everything went off without any problems!! Thank you so much!!
Steve WIt was very difficult to use the apt to pick up a. Truck on the weekend No staff and because I'm not tech savvy it was hard to move Thur the check in.
Kristina lDrop off location was closed (2pm on a Tuesday) so I could not interact with the staff and report vehicle issues.
Jack SPut overall price out. Thinking of only paying a certain amount and then paying more is RIDICULOUS
kelsey sNichole was amazing! She was patient and kind. She stayed after hours to help us. Nichole needs a raise!!
beverlee tI feel like this place does not need no improve. And Nicole helped me out one hundred percent She's sooo sweat . You need more people like her self
Jorge YCustomers that are less comfortable pulling a trailer than I am might find this location difficult. Staff here were great.
Brent LAmazing service! They helped me back into the spot! Would recommend.
Nicholas VFast and friendly service!
Steven VExcellent service à la clientèle
Harold JAlready recommended a friend
Vanessa RGot great service.....very happy our agent went above and beyond to help us.
David JNo improvement needed at this time. I had great service. Your employee ,Nicole was amazing. She was very nice, she knows her job. She gets customer service down pat. I really enjoyed communicating with her. Will be more than happy to use Uhaul again in the future. Thank you again Nicole.
FRANCES RGreat as is! Keep up the good work, staff was very knowledgeable, didn't try to hide any prices from me, explained everything to me. I'm one happy customer, I will rent again and refer my friends/family. THANK YOU!
carmella pI had a reservation for 11:30am but upon arrival found that the door was barred off and nobody was around. I texted a phone number on the business sign stating the situation and was told I would have to wait at location 35 minutes past my res time. Why this happened I cannot imagine. Both Uhaul website and google said the location was open for business and i was allowed to make an appointment yet the place of business was closed upon arrival. The truck i rented had an absolutely filthy exterior covered in bird droppings and what looked like maybe a chocolate milkshake thrown at the side of the vehicle. My trip was smooth, the vehicle performed well.
Ethan VThis place was the most helpful in all of Tucson.
ISABEL HSame. Costumer service was exelent
gustavo lStaff was excellent
Jerry SGreat customer service, and the truck was brand new very satisfied
Conrado NNOTHING YOU ALL WERE GREAT VERY FRIENDLY AND EASY TO WORK WITH
ANDREW OSuper nice.
jane rLights on trailer were on and off, truck has never had this issue before. Trailer was full of trash. Dealer did not check the trailer in when it was dropped off. I believe that this could be a great location just needs to have more help maybe.
Tim RAlot of confusion as to wjere to drop off truck and for how long to have the truck. Was told one thing then something different from anothet
Arnulfo VVery kind workers at this location. My overall experience with uhaul was not good so can't recommend,
Alyssa CThe whole experience was not good. I was supposed to get the truck picked up at one location and they asked me to pick it up at another further away which I agreed to and had to Uber to only to get there on time, and wait 30+ minutes for someone to show up since the shop was closed. Called for assistance and they didn't even know why they were closed. And when they did get there they assisted someone who got there after me. Once I did get the truck, I asked several times if I can drop off the truck at the location I was originally supposed to pick it up at, to which I was told I could only to find out at 11pm when I was ready to return it that the return location was incorrect and 6,5 miles further than what I was promised and then having to pay for. Moving Is stressful as it is without having to go through all of that.
Inta BGreat Customer Service !
Nicole lThanks
antonio aGreat experience!
Jamie PEverything went smoothly. Great work!
Oscar CThe person who help me has very good customer service skills.
MARCO DI am still waiting for my updated invoice as my gas was incorrect and i did not use equipment but was charged.
Sonya RThey charged me $.42 and again said I'd get my deposit the same day as soon as he entered the equipment into the system. Did not happen.
Claudia GIt wasn't the location it was the out of state answering service long wait time and then when call back would come in it would say "connecting now" but it would connect very frustrating and then the extension I was asking for I was was quoted $89 for 3 hrs on a 19,95 order
Kristina lEverything went fine on our trip. Staff in Tucson and Vacaville were very professional in handling this transaction.
David GThe return venue was fine. The Uhaul guy wasn't there so I just did the online check-in and dropped the keys.
Rick SBe at the store at the designated time - I wasn’t happy having to wait 30 for the uhaul representative to arrive
Charla HI will try to use this location in the future. Staff was very supportive, helpful and available.
James GYour agent in Tucson was very efficient and friendly; nice experience. And the location where I made the reservation- Tire Up in Tucson- was above and beyond helpful. David made the rental appointment painless. Thanks to both locations for a great piece of equipment.
Martin THave representatives at site at pickup appointment time.
RUSSELL HPut a doorbell for uhaul at the door, other than that it’s great
Noah BThe overall experience was great. Nicole was very helpful. She made the whole process easy. If we ever have to rent again I will definitely come back to this location.
WILLIAM BGreat customer service, they got me right in and right out took no time at all. The office was clean the staff was professional great prices would recommend it to any of my friends or anybody I knew definitely going back.
Micheal SExcellent Customer Service. I recommend this place 100 %. Reasonable rates, Super friendly and professional!
LILIAN MThe manager Phil and his assistant were awesome to deal will Great personalities & professional service Equipment was perfect for my needs as matter of fact I would purchase if fore sale My sincere thanks to Phil Neil Palliser
WILLIAM AThe location was full and did not have room for me to park he asked me to take it to a different location about 0,5 miles away which was fine with me but at this location there was not employees it was closed on a Monday at 10am and I had a really hard time parking the trailer without assistance because of the narrow spaces ,
KEVIN AThere is only 1 person who was able to rent the oversized vehicle to let me transport my Chinese small scooter. I have no prior renting vechicles-my rate is based on prior renting! I got nothing when renting except a quick lesson and a key and signed nothing. I learned to lash down my flat-tired scooter. A backup camera would help -I got lucky.
MICHAEL WI'll specifically rent from here again.
BENJAMIN RThe only issue I had was I declined the insurance when I made my reservation and then when I went to pick up the trailer they put the insurance on my rental so I ended up having to pay for the insurance that I didn't want to pay for.
Corbitt FThe truck had to be swept out before I could take it. The windshield was filthy. There was 1/4 tank of gas. On the other hand, Phillip was very friendly and professional, found my misplaced reservation, and expedited my rental. The truck performed perfectly.
ROBERT MGreat service, friendly staff, easy check in
Margarita HPhillip was a great guy! I will only use his location in the future! Thanks Phillip!!!
JIM JDon't rent at this location, this man was awful and just tried to find more ways to charge me more.
JAMILA MThe guy in charge of this place is very great and nice, and the service is attentive. It is a great location.
JIE CSo I have a problem because the first day I paid 60 something dollars. After that we paid another 84 or something like that??? Any help with this matter would be greatly appreciated...
Roberta MHappy with this business does for veterans
CHARLES NEXCELLENT EXCELLENT EXCELLENT service. The owner of the location was absolutely great helping to get me on my way.
Robert SThis was a great rental experience!
REBECCA DI experienced the same situation. The person who received the unit didn't check the truck's condition, but just checked that the gas tank was full - He told me that Uhaul was going to refund cash to my credit card for those miles that were quoted but not used. As of today, I have not received the refund. I'll appreciate it that you indicate when I should expect it.
ANA ECustomer service was great!
TERESA JThey are new..so give them a chance to inprove. my only issues have been with uhaul itself.
JEan-Claude C