Évaluations des clients Vicks Corner World

Owner of Vick's Corner was very rude to me. I had ordered a utility dolly and a larger dolly in my order. The owner of the establishment tried to charge me for a piece of equipment I didn't order and when I tried to reason with him, he walked out and raised his voice at me. Will not rent a UHaul from them again.

The location had political propaganda being sold in the parking lot.

Recommended to reserve a trk b4 they pick one up for ur use

Very very slow. All other business is a priority!

My experience was good, thank you and god bless

Had to re enter several items that I had already entered online. Dealer said this is a frequent problem & expected it to happen.

GPS took me 5 miles in the wrong direction.

The price that my trip came out to be was absolutely absurd. I understand that there is a charge per mile, but maybe some different advertising should be done. I was quoted $164 and ended up paying $360 for my trip. I am not happy and will not rent from U-Haul again in any location.

Make sure the uhaul agent actually shows u how to use the trailer and etc...

Had everything reserved on line for quick pickup..he insisted in entering all the information AGAIN...I had waived the $14 insurance but he insistedI had to have it ...truck was dirty with alot of debris on floor inside box truck....I called on the way back when returning truck to get his gas prices, because I know they charge you a little more at site than if you replace gas somewhere else...for the convenience of not having to stop prior to dropping off...he said he couldnt see the sign that advertised gas price...but said it was the same price of stations in town...well thankfully I gassed it up prior to dropping it off because it was quite higher than in town....I now will drive the extra 15 miles for another location. Also store is filled with cigarette smoke which new that from reading reviews, reaao. For on line reservation and quick pickup because with having asthma I knew it would be difficult.....the only thing pleasant about the entire experience were seeing the kittens outside

UHAUL internet system was terrible

FILL THE GAS TANK!!

Everything is fine

The owner smoked in the small office. Would have been nicer if the office was better ventilated. Otherwise he was very personable and knowledgeable.

The headlights on the truck were very full and dim

High cost relative to other area pick up locations.

Very kind. Checked everything and informed us about the issues we had and why.

Quick and easy

Vic went over all the equipment need to knows and that made our trip flawless. Thank you and thank you to Vic in spirit lake Iowa.

Not very friendly or professional service.

Vick's Corner World was fine—not top notch clean or inviting, but not awful either. It's just an old place, and it was fine. We could put gas in the truck right there, and the worker helped us with this. The only thing I did not appreciate was that Uhaul—not the Vick's Corner Works—determined that we had gone over our allowed miles when we got the final bill, and so we had to pay more than expected, and we hadn't driven the truck anywhere but from the dealer to our house to our moving location and to the drop off dealer!!! It wasn't much over, but the extra charge on top of the other Uhaul inconveniences—unexpected long drive to get the truck at the last minute, no cruise control in the truck, no moving pads available—just made me unhappy. I will definitely try another moving company the next time I need to rent a moving truck, and the reasons have nothing to do with Vick's Corner Wirld.

We were handed the keys. No assistance was provided. We had to figure out the dolly and the securing of the car completely by ourselves. The upper compartment leaked. Th I e main compartment was found to be wet when we opened the doors to load the furniture.. We had to dry the floors. We were surprised but at that point just assumed it had been hosed but not dried. Disappointed but believe all U Hauls do not operate in this manner.

Overall U-Haul has been a major disappointment Had a reservation 6 weeks in advance for a 26 ft. truck. The day before I was scheduled to move and close on a house out of town they said the closest truck was over a Hundred miles away and that was the best they could do. I asked the scheduling person what good was it to reserve a truck … She said to reserve a U-Haul doesn't mean that you'll get one. So I had no choice to drive 230 miles roundtrip and get one. Then the next day the truck they recommended was too small so I had to get another truck and that too was supposed to be an hour away and while on our way to get it U-Haul scheduling called and said It wasn't going to be there and the closest 15 ft truck was at a laundromat back home so I had to turn around and go back and get it. We were charged more for the 15ft truck than we were for the 26 ft. truck… nothing like gouging the customer. Then we got a truck to get a couch and we got cheated a half hour out of the 2 hour time and U-Haul said we didn't fill the gas up to the level that we had at check in time. We were also charged for a dolly cart and blankets that we never even got. There needs to be competition for U-Haul… so inept and crooked… I will look elsewhere. Had enough of U-Haul will look to others for my next move.

Someone had tried to fix the drivers side mirror by gluing the bracket in. It broke during the drive, cutting my brother's arm on flying glass. Not sure who did this, Vick's Corner or another renter.

Don't change anything

Customer service was great fixing a charge issue. Vicks Corner as usual great service except an employee at pick up that had an attitude.

Nothing! If all your Uhaul places were operated like this one, you would never have a reason for a customer complaint

I do not think that you give people enough notice about how far you may have to travel to pick up your equipment. In order to get the truck we wanted, we would have had to travel 1 1/2 hours, one way, to pick up the truck. Yes, you have a tiny little disclosure stating that travel may be required but I never thought we would have to travel that far. Also, we should have been contacted at least 3 or more days in advance to let us know and to provide various options. As it was, we only found out the day before and we were given another option but that option was also 1 hour away. We found this very frustrating, especially in a time of high stress and worry.

The U-haul was on 3/4 full of gas at pick up I would like a credit to my account of $25 since I returned it full in Spirit Lake.

Nothing.

The location was very congested due to an antique show The truck I was assigned was blocked in by parked cars. There was a second truck that was barely accessible. When I asked for the second truck, the location manager was not very helpful. He had told me the day before that getting out of his property would be difficult, but "difficult" is not the same as blocked in. Since I had made a reservation, I feel it would not have been out of the question to position my assigned truck in a location that was not congested. Given that my rental was a 24 hour rental, getting my assigned truck caused there to

Whole process went smoothly. Trailer towed like a dream. And without incident for 800 mi.

The drop off spot wasn't very clean but he was very nice to get along with and helped us out. Was very understanding of his job and talked us threw his final walk threw and everything. Did a good job of getting us back on our way.

The roof of the trailer had a spot where you could tell there was a patch weld on it. It happened to be raining the day I was moving and the trailer leaked horribly in that spot.

Of all the u-haul dealerships I have been, too, this is the only one I have seen oil the moving parts and check things over real good and take care of the trailers. He took the black rubber tags off the trailer chains and reversed them saying she had done them wrong at the pick-up place. Very friendly, I have dropped trailers off here before and both times the place was very friends, he looked over the gear very well, made sure it was cleaned out, greased all the moving parts up. I wish all the u-hauls I have used were more like this one.

Easy enough pick up process, but rented a 26 ft truck and uhaul called day prior to say only had 20 ft truck and an add on trailer at this location. That in itself probably is not the specific locations fault.... but the Trailer had horrible vibration. Truck itself was good although did need the bigger truck. Trailer was a help just wish it didnt vibrate so bad for a 3 hour trip. No walk around of the truck or trailer was done at pickup. Truck did have some cosmetic damages which I photographed. Reserved 3 dozen pads, location only had 1.5 dozen on hand. My rental contract still said 3 dozen even though got 1.5. This location really is a one man band so it kind of is what it is - got a truck, got trailer, got job done. Overall the move is done and all worked out.

Vicks always takes good care of us. Great place to do business!