did not allow me to extend my retail or let me return van to a closer facility. will not use u-haul again and have been ongoing customers for 10 years
adrianna D.
Customer Reviews for Vico Automotive & Tire Services LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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You need to inform customers the self-check in takes at least 30 minutes.
Nicole B.Easy. Customer service was good. Only issue was the tight tight parking.
Linda C.Simple and easy to pick up and drop off. Great van just what we needed.
Todd W.Gas tank was not full when picked up we returned it full Cost us extra 20 bucks
George W.You went well above our expectations. This was really an enjoyable experience. Everyone was 1st class.
Timothy D.Truck Share 24/7. The process is too long. If I didn't have my husband and daughter with me, I wouldn't have felt safe. But, honestly during the whole process, I felt we were vulnerable, standing outside. Luckily we were on a busy street and the business across the street was open. This was a 9pm pick up. When I booked, I got a confirmation #, but it's not truly a confirmation. All you have to do at the pick up time is too much. Verify everything pre-pickup. I should be able to just verify my pick up by a photo of myself to compare to the ID you already had on file, 1 quick picture of the vehicle and be on my way. Also, my iPhone, for some reason my location couldn't be found by your system and it was turned on. I had to use my daughter's newer model iPhone. If she wasn't there, I wouldn't have been able to get the van. Customer service wait time was 30 minutes. We had been standing outside in the dark during this whole process. Next time, I will just do business with a real person and rent the vehicle during business hours. The van itself, I was totally pleased and the cost was affordable. Merci.
Monique H.This place is PACKED. There wasn't a place to park and the gravel parking lot had no actual parking spaces and was littered with nails.
Donald D.Tell people ahead of time ALL of the steps required to do the return via a phone. We nearly dropped the keys in the box before we realized that we needed to unlock the truck, take multiple photos, etc. And, NO ONE SHOULD HAVE TO PAY A DIME IF THEY CHOOSE TO NOT USE THE WEBSITE RETURN OPTION.
George B.Your district manager went above and beyond. The employees at this location were friendly and profess3
Lydia P.I tried to return my truck, signing in with my phone #, but it did not work for some reason, kept saying my session had already ended. Had to look up the rental # to process the return…would be nice if the cell # worked so I didn't have to look through my emails..
Reginald G.Easy 24/7 digital dropoff
David B.Vic and Kay were great. It was an easy rental process and they were accomodating. Merci.
Dana F.Great service.
Kendra L.Very professional, helpful, and courteous. I will definitely be using this location again. Merci.
MICHAEL D.Actually returned the truck the same day, not the next day. Was told they closed at one time, got there before that time and they were thoroughly closed, lights off, no one in sight, no one answered their phone message that I left either. Then I was charged an additional fee that I should not have been. Spoke to two different people from Customer Service who were supposed to be assisting in getting my $ refunded. As of today 12-26-2021 I still have not received my $ refunded back to me. Need my money refunded back to me ASAP,please and thank you, Ms. Carmen R. Butler
CARMEN B.Just stay the same
JAMES W.Kay is fantastic at handling any concerns i had. she handled my rental with ease . Thank You Kay !
Daniel C.Very helpful gentlemen he left as I attempted to unlock but saw me having hard time as he left and came came back to assist me
Lavitha K.My rental was for 930. I even checked in early online like i always do. Nobody showed till almost 10 to help me with uhual. She didn't ask me proper questions as far as if I wanted insurance or not then Tried to give me the wrong trailer other then the one I rented. Horrible experience.
Erika B.The reservation system for trailers is terrible. Why have hundreds of locations when most of them are closed on Sundays when people with M-F jobs would need to move things on the weekends. Trailer was in pretty bad condition. Auto transport Trailer should come with wheel chucks so it doesn't roll away when unloading vehicle if it needs to be done with Trailer unhitched.
Matthew H.Overall experience was great. Truck was ready and waiting and I loved being able to do check in from my phone.
Lisa J.Fastest check-in process I've ever experienced at a uhaul!
Eli A.Um, this location had a lock that was nearly impossible to remove. It took me well over 30 minutes, closer to 45, trying to get the lock off. Nobody could give any good advice on how to remove it. After getting off the phone and googling it, I figured it out, something normal people would never do. This was a disaster. If it weren't for the truck being squeaky clean and a great ride, I would've given the lowest rating. My original location was not available, and generally I'm super irritated with this weekend's transaction.
Eric B.Truck had squeaky brakes was a pain I always use uhaul but they won't give me a business plan always cost me so much money
JOSHUA B.Nothing the service was very good I wish I could remember the you g ladies name 545 green,Rd . South Euclid,
tommy B.Your app functions poorly and places on the renter full liability for vehicle defects which cannot be photographed and uploaded. FTFT.
John A.You guys were fantastic thank you thank you very much
DENNIS M.Kay was very helpful. Very. She looked into a drop off option in Columbus, which did not matierialize, but tried to make it work. She was there to help pickup and drop off the vehicle, She was very pleasant and helpful.
Jeanne K.Great customer service! This was my second time renting from this location. No complaints.
MANICKA C.They were late to open.
Bernard L.The staff is extremely helpful!
TANISHA W.Excellent service.
KHALID O.switched pickup last minute and farther from home. still kept miles available the same. should have added more miles for this inconvenience. older truck provided interior smelled like cigarette smoke.
Kenneth B.Nice people, office needed some help but good customer service a d vehicle was ready.
ADAM G.Online pick-up was tedious and took way longer than it should have.
Lauren B.I enjoyed the service and the vehicle
christopher Y.The representatives were more than helpful, pleasant and kind. They made this experience painless and even enjoyable. I would definitely recommend this location to anyone who needs to rent a truck.
Damesha M.Great U-haul location. Very nice people, great service.
MATTHEW WESTON W.It was difficult to reach them on the phone. I picked up a truck but the trailer was not available and I had to drive 50 miles round trip to pick it up at another location. My bill was paid and I was led to believe that the trailer was paid for, but when I went to pick up the trailer, it was another $500!
Richard S.Everything was great. The staff were kind and friendly.
Keith R.Truck windows could have been cleaner, other than that overall experience and customer service was great. Kay is very nice.
Velma R.Good people, great experience
Daniel Z.Keep up the good work and they will be pleased and appreciated and come back,again.🙂
Maggie C.They help to reverse the charges I got on my credit card for a I rented but some how wasn't in my name but my credit card kept getting charges,wasn't this locations fault it was the pick ups fault
NICOLE F.Merci!
LEKEYA S.