Customer Reviews for Vigilant Self Storage Walthall
(Concessionnaire U-Haul dans le voisinage)

46 évaluations

12640 Bermuda Triangle Rd   Chester, VA 23836

(804) 318-4878

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(804) 318-4878

12640 Bermuda Triangle Rd
Chester, VA 23836

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE G. 
Évaluation :
5

The person who I interfaced with did a great job. I do not know of a way to make the rental easier or better.

KEITHALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLIN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bawana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK ALLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
3

No employees at drop off location

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerron G. 
Évaluation :
2

The people and the equipment were just fine. I would have given a higher rating if the pickup location was where I expected to go to from the start. Changing the pickup location on me twice was not expected or really appreciated. The original location provided with my initial reservation was very close to my home but the final location was about 20 miles further away and contributed to the additional mileage charge at the end of the rental period. If it wasn't for that, I wouldn't have been charged any extra miles. While the extra charge wasn't that much, it's still an irritant to get hit with extra charges when I was led to believe the pickup location was accurate. Your website should be changed to state in "big print" that the pickup location will probably be changed adding an additional mileage charge.

ERNEST B. 
Évaluation :
1

The person working there was awful and a thief

Ronnie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wesley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
1

I did call and let them know. The customer service was fine the equipment was not good the price paid

LATAVIAMARIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS W. 
Évaluation :
1

I was over charged , never got our refund at the time of pick up, was told one thing via the call center when I arrived was told something else. I've never had a bad exp with uhaul until now. The vehicles transmission was in very poor condition, we almost did not make it to the destination.

Tanya E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIEDAWN J. 
Évaluation :
1

No one told me that I would have put to a 12x10 trailer on myself. Iv never been to a uhual location where no one is at. Carol( front desk) and I ( both smaller ladies) had to lift the uhual together onto my car. It took us about 40mintues. After learning that the location isn't there main ( they drive from another storage unit location down the steeet) one I called 15x on my way back to let someone know I'd be there to drop the trailer and no answer. I continued to call as I was in the parking lot. I finally got ahold of someone to let them know I was dropping off the trailer and if they could come help. The lady told me that she can't pick that up so she can't come help. I was dumb founded. This is the absolutely worse uhual I have ever been too. I'll never go back.

Erin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erich H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARDELLIOTT J. 
Évaluation :
5

Carol and Nina really helped us, they make us want to use U-HAUL for all our storage and moving needs.

Heath M. 
Évaluation :
4

Had to use a drop off box. Would have preferred to return truck to a live person.

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin J. 
Évaluation :
4

I selected this a preferred location then I drove 100 miles you sent me to car n go on hill street blvd 15 miles away then no 6x12 trailer there. Only to be sent back to original location in chester. This day cost me 90 mins and when you drive that far already made everything worse. Oh, and I received a separate email about this contract and it said if I had any comments about my experience and it gave a link 825001_afm@uhall.com, I clicked on that email link and sent more details, one week ago, never, repeat never got a reply. Poor customer service. And while I have you Uhaul mismanagement if scheduling on July 02 caused me to chase my uboxes to 3 locations it took so long I lost my movers, then when I rearranged for the 4th uhaul didnt have a trailer capable of carrying 2 boxes at once. So I had to travel fifteen Miles one way after loading first box to drop off first get second, all this cost me time, when you are moving in 95 deg heat you don't need to waste time. Uhaul has a scheduling issue, if walmart can see inventory from Arkansas yiu should know where the heck your equipment us and not cause grief for your customers. I have moved a lot over the years and used uhaul, today's time there are other choices, experiences like mine sure make me want to look at those choices. The manager of your store on s Carter rd petersburg is awesome, she kept me from getting more irritated and understood what it was like to be in my shoes, the young lady st the self storage the same. Don't screw up this ground local part of your organization it seems to be working of course they were apologizing for uhaul proper to be as the customer in their place. Thank you, Douglas Marshall

DOUGLASALAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

Mike provided great customer service and made a difficult move much easier. Merci.

monica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

They just need to be able to take cash payments as well as card payments.

Diana C. 
Évaluation :
5

Mike was amazing. Had me In and out in no time.

LISA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

excellent all around!

Jason V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER JOHN N. 
Évaluation :
4

The U-Haul technical system had a major malfunction and the upshot is that U-Haul tied up hundreds of my dollars for days. No one seems to be able to fix the problem. The store employee had to keep calling other people to get help, because U-Haul will not authorize their employees to do manual overrides, for a problem that should have been able to be fixed on the spot.

Lynne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harvey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toccara S. 
Évaluation :
4

It took entering my info 6 times to move forward. I was the only person there and in spite of having a reservation, it took almost 45 minutes to leave with a trailer. Trailer was filthy and a lubricant is Some sort was left in the trailer and as my son and I carried in a chair he slipped and injured his groin. We were moving a three bedroom apartment which contains many mattresses so I had to wipe the entire trailer floor down with towels to make sure it was clean and sweep it out. The guy who rented it to me his name is Mike. He was very nice but I feel I'm not sure but I feel he lied when he called me to find out where I was with the trailer even though I had two more hours to go before I needed to turn it in, he lied about sweeping it out because I told him about the oil and that the trailer was filthy and he said that “oh when I swept it I didn't see the oil”. We were moving a three bedroom apartment which contains many mattresses so I had to wipe the entire trailer floor down with towels to make sure it was clean and sweep it out. The guy who rented it to me his name is Mike. He was very nice but I feel I'm not sure but I feel he lied when he called me to find out where I was with the trailer even though I had two more hours to go before I needed to turn it in, he lied about sweeping it out because I told him about the oil and that the trailer was filthy and he said that “oh when I swept it I didn't see the oil”. It was filthy and there's no way he swept it. The equipment worked well and did what I needed to do, but my wife and I have all the business her own business service business for 25 years if I had to have him and his employee I would fire him in a second or retrain him. I hate to sound so mean about the situation but I think he is a bit lazy these are just my opinion, based In my experience. And when we're talking about a family member getting hurt because someone didn't do their job, And worse yet I feel lied about it in the end, it makes a person passionate about communicating this issue. There you have it!

Randall K. 
Non les évaluations ont été soumises pour cet établissement.

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