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If I do the early check in I should be able to just hook up and go besides of doing more paperwork. Not really sure what early check in is good for if I still have to sit for another 30 minutes doing more paperwork. Overall the lady there was Excellent, Friendly and very nice.
waited 10 minutes for attendant to come to the door...had to call them on the cell phone. the 4'X8' trailer had a dented fender
It was a small dealership you can only get bigger on that same note thing here are tight and need to move 20% off for people moving to a Republican State (COVID-19 Missouri comes to mind.
Was charged for after hours fee, no one was around
I rented a truck like I have been doing over the last 60 years. I had not looked at contract. To recover the rules have changed! The place was out of town. The owner call me to let me know he rented the truck to someone else plus he was closing. I had my people coming in from Georgia when we realize there was no truck within 90 miles of us to pick up. It made me want to quit working with your company. But because my last movies it is Christmas week I need a small trailer which I will rent from you, Reluctantly. This is my worst experience in 60 years.
My car was not anchored properly and the tow trailer was not safe for use
I had to repeat myself several times. The back of the truck had to be swept out before using. There was only a half tank of gas. I took pictures of milage and gas before and after use of the truck. I have used Uhaul many times and this was the worse pick up.
Not the friendliest lady but we got what we needed taken care of with the rental.
The lady was very helpful. Even helped me unload it when i returned it.
Make sure it trailer is inspected before customer comes to pick it up.
None
Nothing. All was excellent.
Many La. does not have but one drop off locations. The lady at the drop off location was Very nice.
all OK
Very nice owner, goes the extra.mile for customers.
The lady at this location was very rude!
Patty with Vintage Upcycle was terrific to work with. She made certain my ordered truck and furniture pads were at the pickup location, and on time. A real asset to the UHaul network!
I will never use Uhaul again. My truck was not ready. I had to drive over 40 miles to this location and settle for 2 small trucks which ment twice the amount of gas and tolls. Totally uncalled for!!!!
Improve site customer communication.
Very Professional! Excellent!
This location was not good. Basically an antiques/junk store in an old gas station. When we got there my wife needed to use the restroom. It was outside and we were told it may or may not work. It was absolutely disgusting. We could not rent the truck and get out of there fast enough. Very sketchy.
I ordered my uhaul but had to drive almost 2 hours round trip to pick it up because it was the closest location. I also requested an 8 an pick up but couldn't get it at this location so my move day was delayed almost 4 hours.
What can you do to improve for the next customer? Have the equipment at the location it was reserved for. I reserved a trailer for pick up in Natchitoches, LA for 8:00 a.m. on a Saturday morning. I was notified the pick up location would be 25 miles away in Many, LA at a place that didn't open until 9:00 a.m. That delayed the start of my work by two hours (by the time I drove to the other location, waited an extra hour for them to open, then drove back). What's the point of choosing a pick up location if you can't honor it? (The service at the pick up location was EXCELLENT!!)
I was told that I would receive an email confirming my return but have not received anything yet I would have liked to received some form of official documentation that I relinquished my rental in good condition but received nothing despite having pressure washed and cleaned the entire trailer I will not utilize this drop off location again
Very nice customer service and friendly
This place was out of the way for us, but we needed the truck so we had to drive an hour one way to pick it up. The lady at the store was really nice and helpful.
I will never again do business with uhaul. I will tell everyone I know about the horrible experience I had with uhaul. Don't even know how y'all stay in business.
Great on-time service!
There were ants inside the truck seats besides that the lady at this location was helpful and nice. The first location we went to in Natchoches, LA was rude and very curt. We drove over 3 hours to get here and no truck was available. We were promised free miles and I didn't see any of that but we were charged more on our credit card. This was an unpleasant experience during a stressful time. Not what Uhaul should want to stand for.
DO NOT USE UHAUL!
Way too expensive and unreasonable simply outrageous you'll do a lot better going to an actual uhaul company. On the bright side the lady was friendly.
Rented one tow dolly I hooked up to it plugged it in and the lights wouldn't work. Had to go back in and redo all the paperwork and get a different one. Spent an hour just getting along with lights and everything and doing paperwork. For one that we had already went online and rented.
The Representative was very helpful and courteous.
I was originally scheduled to drop off the truck at Country Convenience. After arriving, they would not accept my truck as they no longer take U-Haul. I then drove 49 extra miles. I had actually rented two trucks so the return process took over two hours to complete do to the extra drive time. To top it off I was charged extra since the gas was low, which it wouldn't have been if the original drop location would have accepted the truck. Also the second truck had more gas in it, but I didn't get a credit for that. I will not recommend nor will I use U-Haul for anything going forward in the future.
The truck had dried mud in the cab, and the back was covered in leaves, mud, sticks, and foam pellets. The reported gas level was incorrect. They said it had 3/8 of a tank, but it only had a 1/4. The person that ran the location told me I was good to go on the pickup and didn't explain that I had to go online to my account to do the pickup. So I drove off in the truck without paying for it. If I had gotten in a wreck, I wouldn't have been covered.
The problem with this location is the on duty person has no help, no equipment to move trailers, no blocks to put under the tounge of the trailers, etc. She complained that she had requested equipment on several occasions and has still not received any help from U-Haul. Also, I had taken a trailer to this area before and the location I used before was no longer a U-Haul dealer but was not updated in the U-Haul computers. I had to drive further than I anticipated and had no directions for this location. Overall, no a good rating for U-Haul on this trip.
Everything was fine.
