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Reginald M
Customer Reviews for Vintage Upcycle & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Tough review because the questions are pointed. Location for me was terrible but this location had what I needed. Uhaul quotes one thing then when it's all said and done a different charge is completed. Drop pick up time is specified when reserving yet drop of times aren't. Uhaul in general I would only recommend in a situation such as mine....the only option.
Chadrick GThe lady in the office was not friendly
Kim SI have used this location several times and am always happy to do business there
herman pFire the old lady running the place that has no concept of customer service
Jeff HThe renting agent was resentful before helping.
WAYNE SDon't charge people for "after hours drop off when they drop off during regular business hours but you chose to close for the day. Horrible way of doing business.
Stephen PEverything was top notch
Robert SVery good service
Frank MThe equipment I reserved wasn't all there, had to carry most by hand, distance to pick up and drop off accounted for over half the total price of the rental. There were nearby uhaul locations but none of them showed available via uhaul.com and cost me extra on two peices of equipment I didn't receive and extra distance that wasn't necessary
Joe RNo improvement needed. Everything was as expected and the lady was super nice. Thanks Uhaul
herman pNo need to change a thing.
herman pThis woman was rude and could not provide a printed receipt, her printer was out of ink. She was not a pleasant person at all and I am sure this is not the first time this comment was made about this U-Haul station.
martha jThe drop off person was not very friendly.
Mattie PI was given an online quote but charged a higher amount at the store. I was received extra charges after I returned the vehicle. The agent in store was racist and very rude. I will never use this location again nor will I recommend it to anyone else.
Kayleb HVery professional and polite. Truck was clean and ran well
Debra MIt would be nice if the truck you reserve is at the pickup location. I had to drive over a hundred miles to this location to pick up this truck. I reserved in advance in Jonesboro which is 20 miles from where I needed the truck.
Renee KGive the customer a fair deal
gregory jShe was very helpful
Tommy BThe owner immediately came outside to begin checkin.
Suzanne LI think it was ridiculous they aloud me 93 miles after that they started charging for what it cost to rent should have been aloud more miles
Marty CInstall a light over key drop box!
Brett LEverything was fine for us
Justin LThe sales lady that assisted me was helpful and polite. The trailer was clean and the tires were in great shape. The license plate on the trailer was expired. The trailer was advertised as 6 ft by 12 feet and was on the outside but inside was not 6ft by 12 ft. Trailer pulled great!
Dennis HNot customer service oriented
Michelle SYour employee was absolutely awful. On top of that she seemed very racist and didn't want to do her job. And I was over charged
Julisa JI had a reservation to pick up in Milam and when we got there we couldn't get the truck. After spending roughly two hours on the road we finally spoke with a manager and she helped us to get the truck in Many. For what started out to be a rough morning turned out to be a good day.
Peggy sThe truck was out of alignment and was not clean.
Thomas WThe lady that waited on us was rude. We were late returning the u haul. I was fine with having to pay a late fee. She greeted us with the statement, "Yall know yall are late, I looked for this Uhaul around noon and it never came. She had us sweep the back of the uhaul out, which we may have been our responsibility, but while waiting on a broom, the door to the store was being held open by my boyfriend. She stated, "Y'all are letting my air out!" She then stated that we didn't put enough gas back into the Uhaul. I thought it was supposed to be 1/2 a tank but she stated there should've been more. Once again, no problem. By this time, I had had enough of her rudeness! I let her know just that. I will never return to this particular store, nor will I ever recommend anyone.
lacainda pPlease leave at least 1/4 of a tank of gas in vehicle.
Connie KNa
Ricky SRental and pickup went very good. Very friendly service and a neat store as well.
James CTrying to return it online sucks
CD Gnice to have something open near Toledo Bend, and also on Saturday thanks lady was nice
Thomas BService was excellent
Darrell SMrs. Richardson was very pleasant and friendly.
Keith DDouble charged , still has not been refunded
Eric PI was supposed to pick up my uhaul less than 3 miles from my house and paid for it 3 weeks prior. On the day of pick up no one had my uhaul and i had to drive 30 minutes to another town to pick it up which took more gas getting there and back in a 2nd vehicle . the woman at pick up was extremely nice and helpful as the app wouldnt let me pick up remotely.
Deborah LThe pick up was easy and user friendly. The drop off, however, was a nightmare. I scheduled my drop off at the location we were moving to. The morning of the return I see that my arrangements were changed and the drop off was moved to the start location, or where I had picked up the vehicle. After calling uhaul they informed me that I had to take it back to this location. Thankfully we didn't move out of state, but had to drive the truck an additional 60 miles to return it. And was charged for this mileage. After a long day of moving and the stress that comes with it, I was not happy about having to drive back to our home town to return the vehicle.
Molly WPrice is ridiculous & was not able to turn in at different location. Saying we went over miles but didn't have anything to show us. Will never rent from this location again
Sinclair JNo one was at the site during the open hours of the store. Called and left a message and never got a call back. Terrible customer service, this is my second round with them.
stephanie mRien
Daniel Pthe location is a second hand shop but very convenient to my location
MICHAEL DNeeds to be cleaned up poor Appearance outside the store
Ronnie RVery helpful and kind attendant.
Roy BI reserved a dolly along with the truck. Upon arrival they said they didn't have my dolly. When I asked if I could get a smaller one that was sitting in their showroom, they replied "it belongs to another rental". Nobody from this location nor U-Haul bothered to inform me, so we could make other arrangements. They said they would remove it from my contract…, That doesn't help me get a dolly that I ordered 4 days in advance.
Michael WLady took no blinker information. We didn't know blanket needed folding, wanted to charge $25. When we started folding, she said just put inside. Place stunk.
Charlotte AGreat customer service ,very helpful.
Melody SCheckin was easy. Well handled by staff.
Corina Y