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Victoria S
Customer Reviews for WCR 15 Boat and RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My Move and U-Haul were never on the same page. U box was not where U Haul sent the My Move group. My Move crews were not good at returning calls. My Move ended up in Dunedin without any help. The driver and I had to do it all. That's not what I paid for. I know these contractors are not part of UHaul, but they were recommended by U Haul and the whole experience was ruined by by U Haul's incompetence of managing the process.
STEVE HGreat old school polite friendly location I use them regularly never ever dissatisfied always same great service!!!!
MERRITT HLet customers know you guys charge or have a hold on the account
Taylor ARien
Paul FI wouldn't change a thing Thank you
Luis MTravis did a great job of hooking me up and explaining the basics. Like that the location is on the edge of town and easily accessible
George DOverall service is good, but couple of my furnitures got damaged during the transit, seems like it got bulged because of the cold temperature.
Santhanam EThe original location I rented from and had a confirmation from did not have my vehicle appropriately loaded for me. I had to call customer service and drive 20 miles away to the closest ready vehicle. Shame on them for not doing their job
Sarah pI've been going to the same location for many years. It's got that great family feel an excellent service.
MERRITT HConvenient location for me and staff are great to work with. Praying they never leave!!
KATHY WThe equipment was cleaned and well maintained, very easy access. The attendant was very pleasant and informative. Overall great experience.
clint NThe location was fine, it's dealing with U-Haul that was bad. I found out the morning of that the location next to me didn't have the trailer I reserved, and I had to drive 30 minutes to go pick it up. They also said they'd put a credit on my account for the inconvenience, but when I picked up the trailer the guy didn't see any credits on my account. I'll definitely look elsewhere next time I move
Jason CThe lady at this location was very accommodating and cordial and a pleasure to work with. Made the process of renting the trailer painless and easy. Will always come back to this location for my U-Haul needs in the future.
Edward A[This comment is for UHaul corporate, not this specific local location: Please communicate that Uboxes CANNOT be scheduled for delivery while in transit. No one communicated this to me when I booked my Uboxes originally, instead I was told that delivery could be scheduled at any time, which did not turn out to be true (as they cannot be scheduled during the transit window).] Luckily, this Dacono location was super helpful and communicated with me through the process to ensure my delivery would be seamless. Merci!
Rachel HExcellent customer service, efficient staff and large storage, parking and storage space.
Amanda MExcellent and friendly staff, always helpful and understanding...we have used WCR 15 several times now. This was the first time with a ubox container and the experience went perfect. Not a single hiccup from Southern Arizona, to storing it here...even bringing it out for us to pull some needed items out and put it back in storage for another month. Even helped me fix my mistake in reserving a 10 foot truck and made it ok to return the truck after hours, no problem. Excellent people to work with...they bust their ass for you and are friendly about it the whole time...don't see too much of that anymore. Thank you guys!!! For always helping out!!!!
Wayne NThey were very helpful getting the trailer hooked up and making sure everything was good to go.
Rick BNot a thing, you guys are the best.
Perry MCustomer service was excellent. Equipment was very good.
JOSEPH WThe customer service provided by Kathy was great and if I need Uhaul services in the future, and it's a convenient location I would definitely use their services!
Gerardo RThe staff at this location was very friendly and helpful.
Sherry CThe staff was very friendly welcoming and on top of helping me with my trailer rental. The staff made quick work of getting me setup and out the door with my trailer rental. Thank you for making my experience with U-Haul great!.
RICHARD MEasy and friendly
Jose RFriendly and fast service, very helpful.
Jeffrey WThis location is good
Christopher KMy cell service would not work there to do the online drop off. So I just left my keys in the dropbox.
Jill SWas very pleased will absolutely consider next time I need a rental
eric dTeam here were friendly and accommodating. Easy to get large vehicles in and out.
Mac MTreated very well with great service. Thanks so much. Tracy Lott
TRACY LTravis was great! He made rental quick easy and was hands on and very knowledgeable about trailers and equipment I rented. Thank you Travis, I will definitely use you again.
Alfred RThey were closed at drop off.
Laura RThe estimator on the website estimates below the of number of unboxes needed.
Thomas PEasy in and out. Customer service was top notch! Highly recommend and I will be using them again ina few months when I need to rent an Auto Transport again.
Bryan HWould love to speak with a manager about the total experience. I have sent many emails asking for someone to reach out
jeremy jRental equipment was covered in dirt & mud. Was instructed to visit website & rate if equipment was acceptable. Accessed web site when arriving home, & was informed that web site had expired.
Charles WDid not have app and employees on phone helped with the service everyone was very nice
raquel rLe meilleur service en ville!
Richard CTravis was awesome
Michele SDropped off truck with even more gas than I picked it up with, but was charged a fuel charge. I will be disputing this charge with my credit card company.
James OThe check in process is a pain, especially having to provide a reference at the time of check in. This is difficult early on a Sunday morning when everyone is asleep. This step will prevent me from renting from Uhaul again.
MELISSA RNothing, place was ready and service was fantastic!
Jeffrey DNo comment.
Gerald MI had to drop my trailer off after hours. There was a lot of snow in the parking lot and it was dark. So to be fair, the location was just fine. Merci.
ted CThis was great! My first time using a U-Haul truck, I couldn't have asked for a better experience. My mom wanted to hug the truck it did such a good job from Colorado to Alabama! Very happy and pleased with the experience.
Ron EEasy, friendly staff, would rent again!!
KATHY Wvery efficient
Steve LGreat little spot, friendly staff with great customer service!!
MICHAEL CClean out the truck beforehand. Watched them blow out the back of someone else's truck, then not mine. Food in the cab. Super outdated truck
Stephanie KBetter lighting for the key boxes for pickup in the dark. I appreciate them extending my rental and will use this location again
Mike MTravis was so kind and helpful!
Shannon B | Expérience généraleOverall good communication and experience.
Timothy M | Expérience généraleVery friendly and helpful staff.
Lori P | Expérience généraleThe staff was very friendly and helpful and I was able to easily access and unpack my UHaul Box. I would highly recommend this location to others.
Kathryn B | Expérience généraleExcellent service, friendly, helpful, courteous Thank you!
PHILIP A | Expérience généraleWCR 15 RV Storage was professional and very helpful throughout my moving process. I would recommend them to anyone!
Hannah S | Expérience généraleGood!
Ling C | Expérience généraleCatherine and Joy were awesome! Tyler in Lincolnshire, IL was fantastic too. The Moving Helpers were great on both ends. Most everything else about my experience was terrible, and I wouldn't do again.
Helene L | Expérience généraleThe older gentleman who delivered my POD was extremely friendly and made the moving process so much easier. Kathryn who set up scheduling for me over the phone was also very prompt and helpful.
Roger H | Expérience généraleThe box was not big enough for what I needed so I had to cancel/
Privacy R | Premières impressions