The staff is very courteous and professional.. I will recommend this location and the staff to Family and Friends. To rent from this facility. Merci.
Michelle C
Customer Reviews for W F Halls Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I appreciate the service that I received. Was Happ with the service.
Michelle CThe best people
Daniel LJust simple the best
Daniel LHe was very polite and I will definitely use this location again
Patricia BClean up the place! Once a customer gets past the office area, it is very disappointing to see the dirt and filth that covers the floors, walls, elevators and storage spaces. Also, the light bulb in my rental space is blown out. Is the customer expected to climb to the ceiling and replace blown light bulbs?
willie mNot a thing
Beatriz QMan at the Front Desk was very helpful and made it easy for me. No need for improvement !
DAVID RThe rep was really nice and efficient.
Mohamed OThe vehicle was dirty! Tire pressure low. No windshield wiper fluid. Cigarette burns on both seats. Front end out of line. Will be calling customer service for compensation for my inconvenience!
Michael wEasy pick up and drop off excellent customer service!
rosario wAngel had great customer service one of the best representatives I seen in a long time
Joshua PThe vehicle was filthy
Erica RRien
Geff KStaff Friendly Very Professional
STEPHEN ZAngel really cares about customer service and gave us tips. The facility is spotless and safe.
George BThe process went very smoothly. The associate (I'm very sorry, I do not remember his name) was extremely nice and helpful.
Abriel MThe van was filthy and smelled terrible and had garbage in it and I requested 12 packing blankets and they were only able to offer me 6
Lupita Mfor me everything was fine, thanks
jose dExcellent superb service so welcoming and super friendly! Love this place
JOSEPH RGreat service! Steve, Angel!
anthony MMy experience was really good
Jose LThe Uhaul has some trash in the front, but nothing that was a big deal (a few straw wrappers). The staff at the location was excellent! Pick up and drop off were quick and easy.
Jessica WThe pick up and drop off was super simple but using the app took the longest. It did not work with my android. The specific issue was uploading the photos.
caesar sClean interior
JOSUE RI will rent a truck from this location in the future. Very helpful people and very clean vehicle. Thank you for your help.
THOMAS CNeed to maintain the trucks clean disappointed to see it filthy and dirty.
ELIZABETH BEmployee was very nice and helpful, but the equipment I was given was very dirty.
Clarissa BThe truck was smelling, dirty, check oil lite was on. And it needed to be washed
SHARRON RThe customer service was extraordinary. Great staff and people.
NATALIE RJust keep up the good work
MIKAIL MI was offered many times the option of 24 hours cell-phone pick up , to find out that that location did not have that available . I got there and it was closed ( i knew that , that's why I was counting on that feature big big ordeal for men, U Haul should fix those discrepancies , terrible experience
JUAN TEnsuring that all the "touch points" inside the driver and passenger areas of the car have been sanitized, as well as cleaning the storage area of the van. Providing sanitizer and sanitation wipes in the compartments.
Hannie KMore instruction on the return process ahead of time. Didn't know about the option to fill out return forms after hours until I checked my textmessages, after returning the van. And made it seem like I'd be penalized for not filling it out by charging a "convenience fee" for them to look it over in the morning. Not a fan of random fees. Also had to look for gas cap for a while and some info on that would've saved us some time.
MAX SWhile Using Wipers due too lite Rain the Wipers did not work properly on windshield .
STEPHEN ZYou need to issue these vehicles with a full tank of gas. I've been asking for this for years now.
John DAbsolutely the worst experience I've had picking up a rental. Made me drive to 3 different locations across the south side of Chicago, only to tell me that my rental/equipment was not available at the location. I had to accommodate these extra miles in my rental contract, and was not offerred anything to recoup some of the lost money from the rental. Ridiculous, 1/5
Andrew SDrop key slot: I used the online service to return the truck rental after hours. I dont understand why a "key compartment & compartment code" are noted on the instructions if there is only a key slot in the door & nowhere to enter the compartment information. I suggest a drop box near the mail slot.
Annette PService amical
Arianna HThe Customer service was excellent!
Jermaine cThis rental and storage place has excellent staff members who are very helpful. The place was always clean and maintained well.
Catherine RFast and easy to rent
Jose TOutstanding service!!!
anthony MBe cheaper for the miles is to expensive
LUIS SStaff very professional, knowledgeable & helpful.
CECILIA REveryone was very helpful and everything was clean! Love that place.
Krystle MAngel was very sweet and knew his job
Yadira WGive discounts
bettina mThank you for the extra day
sarah wThe WF Halls Self Storage Inc location was great -- quick and easy. However, it's not where I had booked to pick up the truck. That was East Bank Storage On 35th St, where they had my reservation on file but no truck for me. It was a frustrating inconvenience -- especially given I had called the day before to confirm everything was in order -- that set me back about an hour.
Adam FExelente services
Abelardo JEverything was great. The whole process was seamless and efficient. Angel has great customer service skills. Overall a great experience
Tiara JEverything went smoothly, which was great. The clerk was friendly and helpful, and the vehicle was very clean.
Ocatvia WThe process was smooth and most of all there was an available vehicle last minute. I was able to return the truck early and deposit the key without hassle
Karen SBoth representatives at the front desk we helpful and made this process easy. They explain everything to me and gave excellent costumer service!.
EDITH GEverything was good unit was Queen just needed some maintenance had some sticky brakes and bad headlight alignment made it hard to see on unlit streets
GLENN KAmazingly friendly stuff. Super new truck
Arseniy AS.O.
Victoria Cnone.
george lMerci.
Tammy WIt took more than one hour to release the truck because of system issues. I missed my appointment time thanks to uhaul. Will not use uhaul again
MIGUEL A