Both offices easy to work with employees were friendly and helpful I would return for any moving we do in the future.
Gregory Y
Customer Reviews for WMS Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I would highly recommend this location I stopped in the day before my move and told the gentleman that I needed a truck for the next day. It was ready to go for me when I return the next day and and the truck was all clean and ready to go
Darrald HThey were friendly and professional
Robert TGreat customer service and a pleasure to deal with. Merci.
Mark NVery friendly and helpful. Will go back again if the need arises.
Greg PVery helpful employee
GREGORY ANice guy.
Eric SGreat customer service!! Would definately rent there again. Will steer anyone needing a uhaul to these guys!!
Shelly NThis location was the only location within 150 miles that had the open utility trailer I needed. Much appreciated. The staff was very efficient and helpful.
Daniel WEverything was great.
Darrald HVery customer friendly!!!!
GREG BGuys were very helpful. Thank you.
Peter ENone!!
Timothy ATrailer was VERY loud when driving
Susan JFriendly and helpful in assisting with equipment drop-off.
SALLY LKnowing that there wasn't a trailer Jack ahead of time would have been helpful. I found a workaround but had I not, it would have been difficult to manage the trailer.
Shea Mvery helpful and knowledgeable
Mike LVery helpful with size of trailer I needed. Paperwork ready, very good rental experience
DON MService was great . no improvements need
Alan HNothing. Top notch.
Scott WWhen booking the Uhaul, I originally scheduled the pickup of the vehicle for Bemidji, MN. The company changed the pickup to Walker, MN which was an inconvenience for me. Also, when I scheduled it I originally scheduled drop off for Grand Forks, but changed that to Hillsboro with the same agent on the phone. When I picked up the Uhaul, I reminded them that I would be dropping off in Hillsboro. They said that was no problem. When I arrived in Hillsboro, as called the 1-800 number to find the drop of address and was told I must return it to Grand Forks, another 30 miles out of my way.
Korby SVery Helpful stayed beyond closing time to help us. We will use him again
RICHARD FVery accommodating. Went out of their way to ensure a trailer was available for me. Called when they said they would and stayed until I was able to show up. Very appreciative of the service.
Brian Vthe guys there were great
leonard FAppreciated the help to make sure we had ample time to return the trailer. Also, they recommended another UHaul dealer in a different town that had containers, which we also rented. Great service.
Karen gRental agent very helpful, very pleasant experience! However inside of truck very dirty, never cleaned out by previous renter. Spent 45 minutes cleaning before I could attempt to load anything.
David TWe didn't see right away that there was really low air on one outer tire and had to find an air pump that was strong enough to fill it. That was the only thing wrong-inconvenient and a time waster. Would be great to have cruise control on these vehicles.
Susan LVery pleased. Thank you
RICHARD BMany Thanks to Brian and Scott for accommodating our UHaul Trailer needs.
Lisa TGreat customer service! I would come back AND refer my friends. Merci!
Carol Wstep stools for old ladies
Valeri PThey were not open when I returned the rental, so I did the self return and took a picture to prove that I returned the rental.
aaron iLets be clear. Scott is the man. I wasn't sure if I had wasted my money at the other U-Haul Walker location (7981 Townhall Rd NW) because the reservation and no contact pick up method got jacked up with tech difficulties and they are not open on the weekends. Luckily, this location (8525 MN 371) is open on Saturday. I walked in and told Scott what was up and he fixed everything, got me a truck, and I didn't need to spend any more $$$. The dude just transferred my reservation like a boss. Thanks to him I got everything I needed done and was able to move in into my new place.
Peter HThe Gentleman that runs this U Haul Operation was very Professional and understood when I called and informed him I'd be two hours late picking up the car hauler. However, what I did not enjoy was some Gal from Corporate calling me on my private Cell Phone 3 minutes after I had called the local U Haul dealer basically hassling me as to a why I hadn't picked up the trailer yet, and if I was going to pick up the unit. That to me was very annoying and unprofessional. Of course when I told her I'd just gotten off the phone with the local dealer. She quickly changed her tune. I believe I've conversed with her before. She must be the corporate watchdog for the entire upper Midwest because the last office I was working with was in Fargo and ya, this gal left a bad taste in my mouth that time as well. Especially last Fall when I was working of Fargo. She needs to cool her heels or better yet, she should not be calling the customer at all. She should be calling the various locations, not the customers. I suppose the average customer probably wouldn't know if it was a local person who actually worked at the location or some corporate neusance who probably gets a Hundred every time she can move a piece of rental ⁴equipment by cutting in on a locations customer base. Its like Boom, the second the customer is like 20 minutes late with a pick up, this money hungry corporate raider Is out pressuring the local owners customer base just to make a buck and hassling us to make it happen. Not Cool. At any rate, that's my opinion.
Robert HNothing service was great.
STEPHEN JVehicle was ready when needed and he stayed in touch with us when we needed it for a bit longer than scheduled.
Melodie FDrop off location was very accommodating and helpful.
Todd FGood experience. The person we talked to was very helpful and cordial.
Mark FThe car transport had seen better days. Real ruff looking. When I got the trailer home and loaded my car the right front tire strap had been cut off but about a foot and would not work. Had to call the rental place and your district man came to my home and replaced the strap. All people involved were helpful and nice. But the equipment had seen better days.
Charles CDealer was very friendly and had me on my way in no time.
Paul PBrian and Scott always bend over backwards to help me with a rental. They are personable courteous and efficient. Brian was actually hooking the trailer to my vehicle while Scott was finishing up the paper work. These guys are great.
Larry EThis should not reflect on where I picked up the trailer but to everyone before here. First off my rental was not where I requested it. I had to drive 50 miles (100 miles total) out of my way to get the trailer. I was then sent to the wrong address to pick up. When I called u-haul the person who answered was rude and acted like I was annoying him. Then when I get to the location found out the person who helped me book on the web site booked a trailer smaller than the one I wanted. I was already on a tight budget then had to find an additional $100 to rent the trailer. The guy who was working was very nice and it was not his fault the wrong one was booked. But I guess that's how you make money. I had no choice in the matter but to rent with u haul. I will never rent from you all again nor will I recommend U-Haul to anybody. I'd like to thank uhaul for taking the additional hundred dollars. Nothing like being a single mom and having to shell out an additional hundred dollars to move.
Heather KWould rent from them again. Great service
Mike LAwesome people
Steven SVery friendly staff. We arrived early and they had no problem accommodating us.
Katie JI was late picking up the trailer and the owner came in specially for me. He was very gracious and I greatly appreciated his understanding and willingness to go out of his way.
Susan R