This location was friendly, the truck was ready and in good shape. Unfortunately they had no handcart or blankets or anything else! We had requested them online. We never received any notification in advance that those extras were not available. That cost us a bunch of time and expense going to the store to buy them. Nice people, convenient location but poor supplies.Robert B.
Customer Reviews for Wadsworth Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Broomfield, CO 80020
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 5nbsp;h 30 pm
- Samedi :
9h am à 1h pm / 2h pm à 4h pm
- Dimanche :
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Rented a cargo van for a delivery trip to Dillon. Approx 200+ miles round trip. Upon 20 minutes of driving the van to first location in Longmont, 3 out of 4 tires had sensors were going off. Once I arrived at my Longmont stop, Uhaul was contacted. The rep could not tell me when someone would arrive to fix the tires. Our responsibility to make our delivery on time prompted us to rent a second van. Uhaul sent someone to fix 2 of the 3 because the 3rd began to go off after the initial call was made. And upon returning the van the sensor went off again. Once the 3rd tire sensor began to fluctuate, this created the impression that the vehicle was not safe to drive the 200 miles that was needed. A Uhaul rep admitted via text that the sensors were malfunctioning on a regular basis. As a customer, how can we trust that other issues were not occurring in the vehicle. How could uhaul be so nonchalant about an obvious issue with their equipment. We were told to believe the uhaul rep over text that the vehicle was safe even after admitting continuous faulty equipment. We rented another uhaul (we had no other choice - 2nd van fine) and tried to get the first one picked up. We were told via text that even though our vehicle was having issues, we had to drive it. After refusing to drive the vehicle any due to the lack of safety in the equipment, we were threatened with a 1 000 $fine for abandonment even though we contacted them and was simply asking uhaul to pick up their faulty equipment. Today I was still charged for the original van even though I didn;t use it. I had to rent another uhaul to make the delivery in Dillon as scheduled. I returned today and returned both vehicle as I did not want to be fined. I do not feel i should be charged and will proceed with fighting this payment based on the admittance of uhaul that it was perfectly fine for a customer to assume liability for a motor vehicle that may or may not be working properly. It appears to be company policy not to take the customer's concerns into consideration when getting behind the wheel of a motor vehicle that is not performing at its best. If the 3 out of 4 tire sensors were malfunctioning how can we trust the vehicle. Were we supposed to take a chance and risk an accident because uhaul would not take responsibility for their own faulty equipment. I did not rent a vehicle with faulty equipment. I rented a vehicle that was supposed to drive me to my location 200 miles round trip and not have sensors go off for the tires or anything else. I would not recommend any company that places their equipment before the security of their customers. I would not recommend a company that refuses to see that a safety issue with even a small part of a vehicle is reflective of the entire vehicle. I would not recommend a company that openly admits that its is ok for a customer to drive a vehicle that may or not be sensing properly.DEBBIE S.
Le client n'a pas laissé de commentaire.GREGORY H.
Le client n'a pas laissé de commentaire.Jenny V.
The lady at the front desk was very knowledgeable, and super friendly!!Jason R.
Le client n'a pas laissé de commentaire.Tim R.
Le client n'a pas laissé de commentaire.Brandon N.
The truck mirror was so loosely fit, when we started on the highway the mirror went sideways and we drove the entire movement blind through the left mirror.. it is so scary, i am so disappointed the vehicle was soo poorly maintained... i will not recommend uhaul to my frndsArunkumar V.
Le client n'a pas laissé de commentaire.Lisa T.
Le client n'a pas laissé de commentaire.Meredith Hadley C.
Le client n'a pas laissé de commentaire.JASON G.
Le client n'a pas laissé de commentaire.Sally J.
No night drop off. Attendant would not let you in the building and demanded me to download the app. I've used uhaul at least 30 times and this was the worst experience I've ever had with the company. You should not allow this location to have your name on it.Charles R.
Le client n'a pas laissé de commentaire.Curtis K.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Thomas R.
Equipment was available on time, clean, and ready to go. However, without notification, the rental transaction was changed from face-to-face to over the internet. The new process was more cumbersome, but not unreasonably so (a smart phone is REQUIRED for this over the internet process). My main complaint was that no one called/e-mailed/texted to let me know about the new process. Someone should have reached out to me to let me know there would be a change in the process.Daniel M.
Make sure the internet portal is working. I couldn't get checking the van back in to work properly. The attendant at the facility had to do it for me. She was very helpful, though!Charles A.
Le client n'a pas laissé de commentaire.Daniel W.
This was a very good experience. If I need a U-Haul in the future I will come to this location.Thomas V.
Le client n'a pas laissé de commentaire.Patrick A.
The lady that helped us, sorryI cannot remember her name, was very friendly & helpful.Jeremy G.
It was very frustrating trying to pick up the vehicle using the website. It wasn't working and i had to go into they office to complete the rental. It defeats the purpose of a contactless rental. The website wasn't working when i returned it either but finally completed the return after trying for 20 minutes.April L.
Le client n'a pas laissé de commentaire.Chantell G.
Trish was a wonder to work with! She kept things extra clean!deana C.
I was over charged 41,14 and the manager did not want to refund me for their error. I put the gas back as it was and I was charged 109,25 which was fine . Yet the additional 41,14 $ was not.erika J.
Le client n'a pas laissé de commentaire.Jim A.
The process was seamless. Since I hadn't rented one in a while, there was some extra steps that took roughly 5 minutes. All instructions were clear, simple, and well stated by the representative. Drop off was just as quick. Dropped my keys in and I was off. The representative was knowledgeable and so friendly. Also, the van was in great shape and very very clean.Ashley P.
I don't know anything about this, just dropped off the uhaul.john G.
Everything was great, the gal was super nice.Shai R.
Le client n'a pas laissé de commentaire.Kendra F.
Very friendly and helpful!Kyle S.
Le client n'a pas laissé de commentaire.Ellen L.
The manager of the storage facility where I rented the truck was very helpful!!Michele C.
I am not satisfied because of the 10 $insurance charge because I didn't have my insurance card...Mark Z.
Le client n'a pas laissé de commentaire.Marty J.
This location did a bait and switch by trying to charge me for insurance I declined on line. I will never rent from UHaul again because of this.Katherine B.
Excellence customer service. The van we rented was exactly what we needed. It was clean, gassed up and ready to go when we arrived. This location was farther from Boulder than we planned, but I would rent from them again whenever we move. I highly recommend renting from here!Dawn H.
Le client n'a pas laissé de commentaire.LISA S.
I really enjoyed the lively and lovely lady that helped me outChrista J.
Nothing Trisha was great fast efficient and friendly.DAENA M.
Le client n'a pas laissé de commentaire.Connie W.
This was an absolutely lovely experience. Quick and friendly service. I was pleasantly surprised at how fast I was in and out, Would recommend to everyone.mark R.
The lady I worked with was fantastic and friendly to work with. The overall experience will certainly bring us back again!Amanda W.
Great equipment, customer service, and a welcoming environment.Victoria P.
Great service, service was great. No changes needed!ROBERT T.
Le client n'a pas laissé de commentaire.Loring A.
Le client n'a pas laissé de commentaire.Marsha F.
Le client n'a pas laissé de commentaire.Jarrett D.
The manager/receptionist lady I dealt with was super nice and great!Whitney V.
Le client n'a pas laissé de commentaire.Nancy B.
Le client n'a pas laissé de commentaire.Derek S.
Le client n'a pas laissé de commentaire.Mike E.
Le client n'a pas laissé de commentaire.John B.
Both reps were nice and efficient.Amish P.
Very professional service thank youGarland W.
Friendly and worked to meet myChett W.
Le client n'a pas laissé de commentaire.Victoria P.
Le client n'a pas laissé de commentaire.Del S.
Très sympathiques et professionnels.Darrel R.
Le client n'a pas laissé de commentaire.Lori M.
Le client n'a pas laissé de commentaire.Paul S.
Both Service representatives were above expectations in their courteous and helpful demeanor.Sean B.
Le client n'a pas laissé de commentaire.April L.
Awesome customer service and worth the money! I will rent from them again in the future.Justin R.
Le client n'a pas laissé de commentaire.Kevin C.
I am so dissatisfied with UHaul. I have been waiting for a resolution to my dispute. I was overcharged, had to go over 20 miles out of my way to pick up a van when there were 2 available in my home area (within 3 miles) - and I was treated like CRAP by customer service both in person and over the phone. WORST experience I have had in 2018!!Michell V.
Le client n'a pas laissé de commentaire.jahn P.
Le client n'a pas laissé de commentaire.Ann H.
Le client n'a pas laissé de commentaire.Nelson C.
Le client n'a pas laissé de commentaire.Fred W.
Had one of the best Uhaul experiences - mainly due to Patricia's help and customer service. Highly recommend this location.Ashish D.
Very nice people and locationdeb K.
Excellent, friendly customer service!Charles B.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.Michael H.
Great experience, no issues with truck, friendly and helpful staff!Abbie P.
Le client n'a pas laissé de commentaire.Esteban T.
Le client n'a pas laissé de commentaire.Julie M.
Le client n'a pas laissé de commentaire.Kim L.
Le client n'a pas laissé de commentaire.Bryan W.
Price of truck rentalPEDRO G.
Le client n'a pas laissé de commentaire.Brent N.
Barb was very pleasant and professional. A very quick transaction and great equipment and personnel.William F.
Le client n'a pas laissé de commentaire.Luzmar G.
Le client n'a pas laissé de commentaire.Connie W.
Very polite & friendly staff. This is now was choice location for uhaul rentals.Jason S.
The customer service at this location is excellent.Barbara M.
Kudos to this location and to the 615 S Havana Street, Aurora, location as well. Both locations worked with me easily and professionally to change my drop off location at the last minute and late in the day. The general managers were so helpful to approve the drop off change for my convenience. Barbara at the Wadworth Self Storage location followed up with me the next day to confirm details and close out my rental contract with ease and professionalism.Lena C.
Very helpful person at the counter. Outstanding service. Mercisteven r A.
Patricia was friendly and helpful. Easy transaction.LARA C.
Le client n'a pas laissé de commentaire.Charles Y.
Le client n'a pas laissé de commentaire.Angela H.
Le client n'a pas laissé de commentaire.brittney G.
When reserving the truck was told we could pick up at close location and drop off. When we picked up the truck was told we could not drop off closer and we ended up have to drive 80 miles which cost a lot more plus more in gas... When a customer is told one thing and company doesn't honor it makes the customer loose faith in the company.Ryan S.
Le client n'a pas laissé de commentaire.KATHRYN P.
Le client n'a pas laissé de commentaire.Broc Y.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Andi B.
I rented a 10' from this location. It's further than others, but the service is worth the extra drive time. I will look here first for all my self-move needs.LIAM L.