Customer Reviews for Wadsworth Self Storage
(U-Haul Neighborhood Dealer)

199 évaluations

11650 Wadsworth Blvd   Broomfield, CO 80020

(303) 586-3373

Heures d’ouverture

  • Lundi :
    Fermé
  • Mardi au vendredi :
    8h30 am à 1h pm / 2h pm à 4nbsp;h 30 pm
  • Samedi :
    8h30 am à 1h pm / 2h pm à 2nbsp;h 30 pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(303) 586-3373

11650 Wadsworth Blvd
Broomfield, CO 80020

Services dans cet établissement :

Heures d’ouverture

  • Lundi :
    Fermé
  • Mardi au vendredi :
    8h30 am à 1h pm / 2h pm à 4nbsp;h 30 pm
  • Samedi :
    8h30 am à 1h pm / 2h pm à 2nbsp;h 30 pm
  • Dimanche :
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

My questions were able to get answered. Very easy to pick up and drop off.

Heather Lange 
Évaluation :
5

Best experience I’ve ever had!

DAVID KEA 
Évaluation :
5

Friendly and professional service!

Joseph Wildman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY SMITH 
Évaluation :
5

Staff was awesome.

Kathleen Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Ostlund 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Cunningham 
Évaluation :
5

Only issue is bad service in area cause issues with self service. Also when waiting on hold the message said push #1 for call back service and it did not work

Peter Maneggia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles goebel 
Évaluation :
3

The owner of Wadsworth Self Storage added the optional insurance onto my rental charges that I had declined when making my reservation online & that declined a second time (I signed a paper upon pick up verifying that I had declined it). When I dropped off my rental & asked her to remove it she tried ti tell me it was "mandatory" at her facility to have the insurance. Then when I challenged her on that remark & reminded her that it is an option/choice that was mine to make, not hers she sighed while showing her distaste for my rebuttal, then begrudgingly removed it after I ordered her on this issue that it was an option/choice for me to decide.

Leanne Borowski 
Évaluation :
5

I've used U-Haul many times over the years. This was the best experience I've had!! THANKS!

Curtis Helsel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Chrismer 
Évaluation :
5

I would say have more vans available at satellite locations. The whole transaction was smooth, no complaints from me.

stephen hopkins 
Évaluation :
5

Great customer service and great overall experience!

Jason Lawton 
Évaluation :
1

Wow, talk about a poor customer experience. I had a confirmed reservation eve and even called beforehand and the lady at the location left her job early. I arrived at 5:00 PM on Nov 3rd and the location was supposed to be open till 5:30 PM. I can't begin to tell you the inconvenience this caused me and the cost of an Uber the next day. When I arrived the next day, the office manager was now late to work and she knew I was coming as I spoke to her the night before. The windows had snow all over them that I had to remove. When I asked for a window scraper as I was tight on time, the office manager yelled at me. So, Net-Net, I'm not paying for the rental (per your guarantee) and U-Haul owes me for the Uber and my time. I'll call tomorrow to speak with customer service. PS. You need to spend your rep from the Wadsworth location to the U-Haul customer service school. Bruce Weiss

Bruce weiss 
Évaluation :
5

nothing, patricia was very helpful

Kirby Craft 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Medina 
Évaluation :
5

Pick up was easy, quick, and straight forward. No complaints.

Matthew Asher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher Elliott 
Évaluation :
5

Only available for van rental but more coming in the near future. Good service and will use again.

Tony Taase 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Allen 
Évaluation :
5

The interior of vehicle, console, etc. was a bit dusty, but the customer service excellent.

BRENDA CURRIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soufiane Elkarfi 
Évaluation :
5

Photos of the internal mat damage were unclear. Something as simple as adding red circles to indicate cracks in the cargo area mat would improve the experience

Nicholas Reddick 
Évaluation :
5

easy peasy

Andrew Doyle 
Évaluation :
5

Everything was perfect! No other comments

Ilya Stetsovsky 
Évaluation :
2

This location was friendly, the truck was ready and in good shape. Unfortunately they had no handcart or blankets or anything else! We had requested them online. We never received any notification in advance that those extras were not available. That cost us a bunch of time and expense going to the store to buy them. Nice people, convenient location but poor supplies.

Robert Brodsky 
Évaluation :
1

Rented a cargo van for a delivery trip to Dillon. Approx 200+ miles round trip. Upon 20 minutes of driving the van to first location in Longmont, 3 out of 4 tires had sensors were going off. Once I arrived at my Longmont stop, Uhaul was contacted. The rep could not tell me when someone would arrive to fix the tires. Our responsibility to make our delivery on time prompted us to rent a second van. Uhaul sent someone to fix 2 of the 3 because the 3rd began to go off after the initial call was made. And upon returning the van the sensor went off again. Once the 3rd tire sensor began to fluctuate, this created the impression that the vehicle was not safe to drive the 200 miles that was needed. A Uhaul rep admitted via text that the sensors were malfunctioning on a regular basis. As a customer, how can we trust that other issues were not occurring in the vehicle. How could uhaul be so nonchalant about an obvious issue with their equipment. We were told to believe the uhaul rep over text that the vehicle was safe even after admitting continuous faulty equipment. We rented another uhaul (we had no other choice - 2nd van fine) and tried to get the first one picked up. We were told via text that even though our vehicle was having issues, we had to drive it. After refusing to drive the vehicle any due to the lack of safety in the equipment, we were threatened with a $1000 fine for abandonment even though we contacted them and was simply asking uhaul to pick up their faulty equipment. Today I was still charged for the original van even though I didn;t use it. I had to rent another uhaul to make the delivery in Dillon as scheduled. I returned today and returned both vehicle as I did not want to be fined. I do not feel i should be charged and will proceed with fighting this payment based on the admittance of uhaul that it was perfectly fine for a customer to assume liability for a motor vehicle that may or may not be working properly. It appears to be company policy not to take the customer's concerns into consideration when getting behind the wheel of a motor vehicle that is not performing at its best. If the 3 out of 4 tire sensors were malfunctioning how can we trust the vehicle. Were we supposed to take a chance and risk an accident because uhaul would not take responsibility for their own faulty equipment. I did not rent a vehicle with faulty equipment. I rented a vehicle that was supposed to drive me to my location 200 miles round trip and not have sensors go off for the tires or anything else. I would not recommend any company that places their equipment before the security of their customers. I would not recommend a company that refuses to see that a safety issue with even a small part of a vehicle is reflective of the entire vehicle. I would not recommend a company that openly admits that its is ok for a customer to drive a vehicle that may or not be sensing properly.

DEBBIE SEAFORD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY HUGHES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny Vounn 
Évaluation :
5

The lady at the front desk was very knowledgeable, and super friendly!!

Jason Rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Randall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon Nishimura 
Évaluation :
1

The truck mirror was so loosely fit, when we started on the highway the mirror went sideways and we drove the entire movement blind through the left mirror.. it is so scary, i am so disappointed the vehicle was soo poorly maintained... i will not recommend uhaul to my frnds

Arunkumar Vijayakumar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Thorton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meredith Hadley Crum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON GARVIN-QUANDT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally Jordon 
Évaluation :
2

No night drop off. Attendant would not let you in the building and demanded me to download the app. I've used uhaul at least 30 times and this was the worst experience I've ever had with the company. You should not allow this location to have your name on it.

Charles Rankin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis Krantz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Lawson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thomas Reed 
Évaluation :
4

Equipment was available on time, clean, and ready to go. However, without notification, the rental transaction was changed from face-to-face to over the internet. The new process was more cumbersome, but not unreasonably so (a smart phone is REQUIRED for this over the internet process). My main complaint was that no one called/e-mailed/texted to let me know about the new process. Someone should have reached out to me to let me know there would be a change in the process.

Daniel McCutchon 
Évaluation :
5

Make sure the internet portal is working. I couldn't get checking the van back in to work properly. The attendant at the facility had to do it for me. She was very helpful, though!

Charles Arutt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Walker 
Évaluation :
5

This was a very good experience. If I need a U-Haul in the future I will come to this location.

Thomas Vance 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Almdale 
Évaluation :
5

The lady that helped us, sorryI cannot remember her name, was very friendly & helpful.

Jeremy Griffith-Haynes 
Évaluation :
5

It was very frustrating trying to pick up the vehicle using the website. It wasn't working and i had to go into they office to complete the rental. It defeats the purpose of a contactless rental. The website wasn't working when i returned it either but finally completed the return after trying for 20 minutes.

April Lux 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chantell Gordy-George 
Évaluation :
5

Trish was a wonder to work with! She kept things extra clean!

deana cardona 
Évaluation :
3

I was over charged 41,14 and the manager did not want to refund me for their error. I put the gas back as it was and I was charged 109,25 which was fine . Yet the additional $41,14 was not.

erika jacobs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Admire 
Évaluation :
5

The process was seamless. Since I hadn't rented one in a while, there was some extra steps that took roughly 5 minutes. All instructions were clear, simple, and well stated by the representative. Drop off was just as quick. Dropped my keys in and I was off. The representative was knowledgeable and so friendly. Also, the van was in great shape and very very clean.

Ashley Perrigo 
Évaluation :
1

I don’t know anything about this, just dropped off the uhaul.

john gillette 
Évaluation :
5

Everything was great, the gal was super nice.

Shai Ringer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Frederick 
Évaluation :
5

Very friendly and helpful!

Kyle Schulz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen Lee 
Évaluation :
5

The manager of the storage facility where I rented the truck was very helpful!!

Michele Clancy 
Évaluation :
4

I am not satisfied because of the $10 insurance charge because I didn't have my insurance card...

Mark Zielinski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty Jacobson 
Évaluation :
1

This location did a bait and switch by trying to charge me for insurance I declined on line. I will never rent from UHaul again because of this.

Katherine Byrne 
Évaluation :
5

Excellence customer service. The van we rented was exactly what we needed. It was clean, gassed up and ready to go when we arrived. This location was farther from Boulder than we planned, but I would rent from them again whenever we move. I highly recommend renting from here!

Dawn Hayward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA SANDERS 
Évaluation :
5

I really enjoyed the lively and lovely lady that helped me out

Christa Jester 
Évaluation :
5

Nothing Trisha was great fast efficient and friendly.

DAENA MULLEITNER-NEWMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Westphal 
Évaluation :
5

This was an absolutely lovely experience. Quick and friendly service. I was pleasantly surprised at how fast I was in and out, Would recommend to everyone.

mark reed 
Évaluation :
5

The lady I worked with was fantastic and friendly to work with. The overall experience will certainly bring us back again!

Amanda White 
Évaluation :
5

Great equipment, customer service, and a welcoming environment.

Victoria Purcell 
Évaluation :
5

Great service, service was great. No changes needed!

ROBERT THOMPSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loring Akin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marsha Fryer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrett Dias 
Évaluation :
5

The manager/receptionist lady I dealt with was super nice and great!

Whitney Vestal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Berg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Sackschewsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Eccles 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Boak 
Évaluation :
5

Both reps were nice and efficient.

Amish Patel 
Évaluation :
5

Very professional service thank you

Garland Wiggins 
Évaluation :
5

Friendly and worked to meet my

Chett Winchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Purcell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Del Stirling 
Évaluation :
5

Très sympathiques et professionnels.

Darrel Risberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Marr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Stanford 
Évaluation :
5

Both Service representatives were above expectations in their courteous and helpful demeanor.

Sean Bussard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April Lux 
Évaluation :
5

Awesome customer service and worth the money! I will rent from them again in the future.

Justin Raff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Claeys 
Évaluation :
1

I am so dissatisfied with UHaul. I have been waiting for a resolution to my dispute. I was overcharged, had to go over 20 miles out of my way to pick up a van when there were 2 available in my home area (within 3 miles) - and I was treated like CRAP by customer service both in person and over the phone. WORST experience I have had in 2018!!

Michell Vogt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jahn perry 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann Hammer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Chiu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Williams 
Évaluation :
5

Had one of the best Uhaul experiences - mainly due to Patricia's help and customer service. Highly recommend this location.

Ashish Dhital 
Évaluation :
5

Very nice people and location

deb keller 
Évaluation :
5

Excellent, friendly customer service!

Charles Buonassissi 
Non les évaluations ont été soumises pour cet établissement.

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