Customer Reviews for Walk The Line Towing
(U-Haul Neighborhood Dealer)

54 évaluations

949 Commonwealth Ave   Hagerstown, MD 21740

(240) 329-4493

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(240) 329-4493

949 Commonwealth Ave
Hagerstown, MD 21740

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I was not able to return my truck on the app. Customer service was helpful.

Keith Weaver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Bolt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olivia Strazzula 
Évaluation :
5

All the check in and drop off process was very smooth 👌

Mario Diaz 
Évaluation :
5

Everything is good and I was able to do what I needed to get done. Thank you very much.

lee green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heron Peart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elowyn Dunn 
Évaluation :
5

He was very helpful and could not understand why you changed my reservation from 2 days to 4 days.. Of course he could not reimburse me.

RICHARD BETSON 
Évaluation :
2

This was the worst experience I have EVER had with uhaul- Logan from walk the line was AMAZING and went above and beyond to help me when U-Haul failed and continues to refuse to address my issues. I have called more than I can count on my hands will full proof of this mess- nobody from either entity has contacted me directly other than coordinating with Logan who was again, the only positive in this situation. I had to procure completely alternate accommodations and now I am being charged over +$100 in pending charges for a non-operable van from a location with no one present and a process which does not allow customers to report engine lights and does not wish to take accountability for every single pitfall in communication. I will never be renting from U-Haul again.

Hayley Beyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nance 
Évaluation :
5

Wonderful experience once again? Appreciated had an emergency, so they allowed me to turn my truck in late ! Much appreciated! Job well done thanks for the wonderful service

RONNIE HARDY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nance 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nance 
Évaluation :
5

Nothing that I could see everything worked properly.

Kenneth Jordan 
Évaluation :
1

Had to wake attendant up, made me an hour late. Then no one there for drop off at 2pm same day. And they charged me for an extra day that I didn't use the trailer.

William Tribett 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Imtiaz Imam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Gliba 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Gliba 
Évaluation :
4

Place and equipment was good but the online process was a complete hassle, took longer than I expected. Plus the cell service was so slow there. My reservation was at 7:30 we arrived around 7:50. I wasn't able to actually drive with the uhaul till around 8:30 or 9. And I thought maybe our 4 hour reservation would start from there once all online process was complete. But it wasn't. So we practically only had 2-3 hours left. Would not recommend getting a uhaul for this reason.

Brenda Garcia 
Évaluation :
5

Fortement recommandé!

Deb Ardinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris Miric 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nance 
Évaluation :
4

Had a very good experience. Everyone was very helpful in the pickup process, etc. Personnel in Martinsburg were very professional and knowledgeable and in my opinion deserve a raise. Have a great day.

Larry D Albin 
Évaluation :
4

The truck I wanted wasn't available. But the Custer service representative was extremely helpful and made sure I had a truck to rent before me leaving.

Starbrille Cooper 
Évaluation :
5

Walk the line is an awesome company. Both for towing and U-Haul. 10/10 would recommend

TRACY tilley 
Évaluation :
1

Poor communication Poor customer service

shawn dixon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott Schiffhauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Mathieu 
Évaluation :
5

The man that assisted me was extremely helpful! I wish I knew his name!

david Smith 
Évaluation :
5

No comment

Robin Burrhus 
Évaluation :
5

This location did not have equipment that was advertised.

Gena Norwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun Hughes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nance 
Évaluation :
5

Very helpful and informative. Definitely recommend this location.

Mark Garcia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan Smith 
Évaluation :
2

Was 40 minutes late for my reservation. Employee was on his cell phone with his wife while taking care of me. I was charged for the insurance when I selected not to have it online

Michael Fields 
Évaluation :
1

The windshield had a chip in it and I’m being charged for it when I didn’t inflict the damage and the u haul was filthy nil also being charged for that and I refuse to pay for any of it I will no longer be using your services

Darein Cheek 
Évaluation :
3

windshield was filthy on the inside

GREGORY MOODY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Rogers 
Évaluation :
1

My reservation was for 7:30 am. The pick up location was supposed to be open at 7am. I arrived, completed my virtual check in, and was then prompted by uhaul to go inside and get the keys from beside the counter. All doors of Walk The Line were closed and locked. I called uhaul customer service, the site manager had to get involved, and then whoever had been inside the building the entire came out and showed me that the keys had actually been in the lockbox outside. By the time I finally got into the rental truck, it was 8:42. Over an hour after my reservation. Over an hour of sitting in a parking lot waiting. Definitely would not choose the location or uhaul again.

Samantha Tulloch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Powell 
Évaluation :
4

Staff was very pleasant and helpful. Price was reasonable. Would recommend this to someone. We were pleased with our experience.

Tracy Morgan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Harrop 
Évaluation :
5

Everything went very smoothly and the gentleman at Uhaul was willing to wait an extra 15 minutes for us to get there after normal closing. He found out that I don't like to do the mobile pickup because of a bad experience with it before. He made everything easy. The van I rented was really nice with a backup camera and it was very useful to have that.

Patti Heinrich 
Évaluation :
4

I had no issues, nice people to deal with

Natalie Cummings 
Évaluation :
5

Everything was excellent thank you so much

Donna Ali Tawil 
Évaluation :
5

Very helpful and excellent customer service!

Terry Robinson 
Évaluation :
4

Have equipment at the location that shows it. Had to go well over an hour out of my way to pick this up.

Alex Prior 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Stratmeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant Carreras 
Évaluation :
5

Polite and friendly. Every U-Haul location and it's people are always top-notch.

WESLEY BROWN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paula hottinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Smith 
Non les évaluations ont été soumises pour cet établissement.

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