Évaluations des clients Wandas Rental Too

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Wandas Rental Too

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Rhiannon B. le

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Make it clear that the location doesn't actually have a building that it is a parking lot. Let people know that while the smartphone check in is nice that they should allow 15-30 minutes for check-in. It took me 30 minutes to complete my check-in because even though I had my location services on it kept telling me I wasn't at the location and so I had to call in and have them walk me through check-in on the phone. I was on a time limit to pick up my items and this delayed me substantially.

Joseph M. le

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Picking up truck was a nightmare, on line system would not recognize our location. Lewis at Wanda’s helped us over the phone to get our truck. He is the only reason we would ever consider renting from U-Haul again. We tried twice to make local reservations and after we received confirmation emails we received new emails saying our reservations have changed and the truck would now be available for pickup at locations nowhere near our home. Called customer service several times and received very little assistance. Called Wanda’s and Lewis assisted over the phone to make a local reservations. Your on line system needs some attention!

Jessamyn K. le

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The gas charge was way too high. There is no way my less than two mile trip cost $17.00

Stephanie D. le

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Le client n'a pas laissé de commentaire.

Eva S. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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Le client n'a pas laissé de commentaire.

Karen S. le

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Le client n'a pas laissé de commentaire.

Arnulfo V. le

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N/a

Eric K. le

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There is no physical address - so the address that comes up with the Reservation - Wandas Rentals - takes you to the back of a shopping centre. The actual vehicles are just sitting in a section of a large parking lot about 200 yards away. Also - there were no directions on how to get access to my vehicle other than log into the uhaul.com website. The website was no help. I actually had to call the 800 number and a local number to finally speak to someone about accessing / getting the keys for the truck. This process took about 25-30 minutes to complete. Also - once I brought the truck back - I had to do all the work during the return process. I had to answer about 10-12 questions and take multiple pictures proving that the truck was returned. This took another 15 minutes. Uhaul / Local location needs to give MUCH BETTER DIRECTIONS / INFORMATION to their customers. I dont think I will use this locations - and may look elsewhere when I need to rent again. Uhaul is putting all the check in and check out work on the customer - but I didnt notice any savings for doing all the work.

carol S. le

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Le client n'a pas laissé de commentaire.

Adam W. le

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Le client n'a pas laissé de commentaire.

Laurie B. le

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Le client n'a pas laissé de commentaire.

Rebekah L. le

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Very friendly owners.

Sterling T. le

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Le client n'a pas laissé de commentaire.

Paula D. le

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Le client n'a pas laissé de commentaire.

Mackenzie W. le

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Le client n'a pas laissé de commentaire.

Denis L. le

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Luis provided excellent instructions on where to drop the truck off. Very easy to return the vehicle.

Marvin T. le

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I received multiple communications from Wandas Rental Too, especially Luis, via both email and text. He fully explained in advance the drop-off process, including sending to me pictures via text, which was very helpful.

Lory P. le

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Le client n'a pas laissé de commentaire.

SHIVANI R. le

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I placed an order over the phone 2 weeks in advance for a single way trip from downers grove to Chicago in a 16’ truck with a $25 off student discount. The woman on the phone booked me a round trip 10’ at full price. I talked to the regional manager Kevin to get this straightened out and he confirmed that it was a one way vehicle. Still didn’t receive student discount. I accepted the 10’. Spoke with Luis the day of pickup and he sent me four drop off locations in Chicago. Upon dropping off I was being charged $40 for not dropping off at the location I picked it up. Extremely frustrating. I was overcharged that what I agreed to on the order and despite talking to multiple people the order was never correct from start to finish. I would not recommend.

Joe B. le

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Site address is for a barber shop. He was nice enough to tell me where the other rentals were left.

andrai S. le

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Le client n'a pas laissé de commentaire.

Borhan K. le

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Le client n'a pas laissé de commentaire.

oscar R. le

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Some signage or info would really help.

William S. le

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The scheduling system through the main network was not efficient and initially sent me to a different location. Luis at Wanda’s was great and very helpful.

JEFF W. le

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Le client n'a pas laissé de commentaire.

Howard M. le

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Le client n'a pas laissé de commentaire.

Hannah M. le

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Le client n'a pas laissé de commentaire.

Sava M. le

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I couldn’t find the key drop Off. It was located on a white truck and there were no signs from the road or anything indicating. I waited half and hour with customer service, until my wife found the location from someone’s previous rating. This was a waste of time, and I drove around trying to find this place.

michael G. le

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everything was perfect great service

HAROLD C. le

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Le client n'a pas laissé de commentaire.