Le client n'a pas laissé de commentaire.louis D.
Customer Reviews for Wandas Rentals
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Addison, IL 60101
Services dans cet établissement :
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 1h pm
- Dim : 8h am à 12h pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was good but the truck should been cleantracy T.
You guys have great hospitality, and that's everything but a cup coffee.DONZELL H.
Le client n'a pas laissé de commentaire.Phuong P.
Fast check in and efficiently checked out Nice clean and safe mask up and safe social distance Will recommend this location and it's employee very friendlymonica R.
I was charged for insurance. when I declined the option online, then they would not reimburse me the 25 bucks will never use this location again.Angela C.
Educate employees on the exceptions for mask wearing.steve B.
Le client n'a pas laissé de commentaire.Simon H.
Le client n'a pas laissé de commentaire.Mohamed M.
Le client n'a pas laissé de commentaire.Luke W.
Easy and efficient to pick up the truck.David P.
Be aware do not go there...they are cheater..carefully when u go theresid K.
Le client n'a pas laissé de commentaire.emira Z.
Le client n'a pas laissé de commentaire.Irving Ricardo R.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Shawn W.
Very professional service and nice gentleman!phili M.
Le client n'a pas laissé de commentaire.Robert W.
This location is doing a excellent job ,10 for Mr Santos Service ...Thanks for asking. HAPPY NEW YEAR 2021Hermes A.
Le client n'a pas laissé de commentaire.Michael F.
Everything was perfect! I rented from this location a few times now every time I do im happy with everything about it. Fast and easy service!CHARLES M.
The gentleman who helped me was extremely friendly and helpful. Really great experience renting a trailer. I would go to this location again.JIM C.
I was charged 2 times after the drop off. I sent an email back and no one has responded yet. Can anyone answer me please.Joseph R.
Le client n'a pas laissé de commentaire.Kyle P.
Le client n'a pas laissé de commentaire.sign W.
Le client n'a pas laissé de commentaire.Stacey R.
The best customer service I have experienced when dealing with Uhaul!!!Noor S.
Le client n'a pas laissé de commentaire.Mariusz S.
Amazing customer service! Friendly and accommodating! I will be back and tell friends!Maria E.
Le client n'a pas laissé de commentaire.Herman M.
Le client n'a pas laissé de commentaire.stoyan K.
Le client n'a pas laissé de commentaire.Joannes O.
Le client n'a pas laissé de commentaire.ZORAN R.
Luis was very help full and explained everything perfectly.Damian B.
Le client n'a pas laissé de commentaire.sign W.
Fill gas tank upon pickups Rear tires needed to be replaced. Low tread....dangerousCharles W.
I was very frustrated because I placed an order online for a one way trip. This locations (Wanda's Rentals) apparently doesn't allow that, so I got rerouted to another location an hour away. I called Wanda's Rentals to discuss and they offered me a great deal and cancelled my one way trip and I did a pick up and drop off with Wanda's. I even got a confirmation email. Upon arriving at Wanda's and online checking in, I was told that I didn't have a reservation and that no truck was available. I was very frustrated and explained my story. The representative said he was the one I spoke to on the phone, so he found me a way to get a truck and told me to bring it back as soon as possible and not the 10 hours I had requested. After that, he asked who was moving me and shared negative things about the company I had chosen. I was very frustrated with the experience. Lastly, he is very talkative which his nice, but inconvenient for people who are waiting outside in the cold because only 1 person is allowed in the store at a time for COVID. It would be great to be on task and focused so that it is working more efficiently.Eleanore T.
The manager was extremely helpful, knowledgeable and very professional. Greatly appreciate the support with the connection and commissioning of the utility trailer to my truck. Mercialbert D.
I paid an extra 16 $for a service I did not need. I was told UHaul MAKES you get the insurance and I have to pay the 8 $a day charge!!!!!! My full coverage car insurance covers this. That's not right!Christine L.
The truck ran fine, but the cab was really loud. I could barely talk to another person in the cab, especially on the highway. Also, when I talked to the Uhall representative on the phone, they told me that I could pick up the truck at 7am, but when I arrived on Friday, the place didn't open until 8am. Just make sure that the scheduler on the phone knows when the rental shop opens.Timothy M.
Great experience, truck and office were clean and sanitizedPeter G.
Le client n'a pas laissé de commentaire.Nicholas R.
Le client n'a pas laissé de commentaire.BRIAN L.
Le client n'a pas laissé de commentaire.Brockton P.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.Antonio C.
The representative was friendly and helpful. He made the pick up easy buy giving me a call and letting me know the unit was ready for pickup.Michael Q.
Le client n'a pas laissé de commentaire.jennifer L.
Le client n'a pas laissé de commentaire.Teresa S.
Mark previous dents before leaving facilityLori L.
The truck was not clean upon pick up. There was a bunch of trash in the back when I pulled up to my destination.Hayden A.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.anthony T.
The initial location to pick up the truck was confusing as to exactly where they are located but their Owner/Manager gave me better directions of where to find it as it was not picking on the the GPS. The dolly reserved was not on the truck at the location I reserved. Instead had to drive to another location to pick it up which cost me time. The manager was very nice and accomodating in spite of the inconvenience.Yvette L.
Le client n'a pas laissé de commentaire.Bill K.
Excellent service à la clientèle.Edwin F.
Don Luis is a great customer service provider!David M.
Le client n'a pas laissé de commentaire.Brian L.
Le client n'a pas laissé de commentaire.RON S.
Great friendly service !CHARLES M.
Beginning. Mileage was wrong by over 100 miles. Told rep and he noted it. Told again when I returned and told would be charged correctly. Just got bill, only drove about 25 miles got charged for over 140. Also made reservation at location.0,5 miles from me and you changed it to this location over 5 miles away costing me approx 10 more charged miles. If not fixed I will be protesting entire charge as fraudulent.Paul D.
I have used this location multiple times. Each time check in was easy and quick. On this particular check-in, the location was following all CDC guidelines for COVID-19. Will always continue to use Wanda's.Denise L.
Le client n'a pas laissé de commentaire.joe R.
Le client n'a pas laissé de commentaire.Rob T.
Le client n'a pas laissé de commentaire.Wanda S.
Got a bad feeling went i initially walked in but couldn't put my finger on it. Did the online check in, all pictures matched up to EXACTLY how I returned the truck and get a notice this morning about damage to the truck. This is completely false and I will be taking legal action. Louis was not professional at all. I've rented multiple trucks from U-Haul and always had a great experience till now. I will no longer be using U-Haul. And the damage that I supposedly did to the truck has rust. If it was new damage, how does it rust in 12hrs?!? Louis is a liar and should not be affiliated with what I thought was a good company. I asked for the exact pictures I saw before going with the truck and he will not provide them. He is shady and this place is riddled with bad reviews. Should have known.CHRISTOPHER M.
They over charged me for a insurance coverage even though I denied it on top of that they charged me an extra day because they didn't check it until later in the afternoon. The man at the counter told us we just needed to leave it and it would be fine. So in all I'm getting charged double of what I should've paid def won't be renting from uhaul anymorraheel I.
We nice service peopleanthony H.
I received a truck that did not have the proper wire connection and I could not take the trailer for that reason. There was no explanation of what to do and how to use the vehicle but rather " Here is the key, good luck". Also, it does not apply to this location, but I was supposed to pick up a U-Box trailer to transport between IL and NJ for U-Haul, however this whole process was extremely unorganized and when I showed up to pick up the trailer, it was not ready because the power went out and it took 1hr to restore it. Then, the team was trying to organize the trailer, but the lights did not work due to the fact that it wasn't properly connected to the truck. I spent nearly 3 hrs waiting for it, and never picked it up because of the lights issue. It extended my 12hr drive to 16 hr trip from IL to NJ. Lesson learned from this: Never agree to take a trailer/UBox from UHaul!!!Adam S.
Le client n'a pas laissé de commentaire.Lauren G.
The location does not work (seems to be andriod phones only). IPhones do work.jennfer P.
Le client n'a pas laissé de commentaire.Michael N.
The online turn in was difficult to do. I made sure my location was on and the system would not take it. I dropped it off before my time. I hope I don't get charged extra.Edgar P.
Try to get the pick-up location a bit closer to the customer's request. I had to drive too far to get this trailer to be convenient.Karl H.
Le client n'a pas laissé de commentaire.Teresa S.
Le client n'a pas laissé de commentaire.Omran Z.
They were very nice people to work with and did a great job.Richard R.
Le client n'a pas laissé de commentaire.NAWAZ M.
Le client n'a pas laissé de commentaire.Konrad K.
Le client n'a pas laissé de commentaire.jJeffrey D.
The service was excellent, thanks again.Paul M.
Le client n'a pas laissé de commentaire.Chris J.
There is nothing to improve with impeccable business - everything from pricing to customer service U-Haul Addison is the place to go. I received a quote from a competitor nearly next door and Lewis came in well over 100 $cheaper. Take your business here and have your friends do the same. Respectfully, Markmark P.
Nothing neededRobert F.
Chicago location had great COVID procedures and was very friendly and knowledgeable.robert T.
I have rented many vehicles whether it's a trailer or a truck why is it your company doesn't follow DOT laws. 2 marker lights were not working. I've rented the say trailers same unit numbers and the same lights are out with the virus I've cleaned the vehicles for the fear that something was missed. why are your locations NOT cleaning to vehicles as you say they do. If they say they are that's a lie. The rags I've used end up BLACK when I'm done. I'm not cleaning the floor but anything I may touch. the key you needed to be Mr. Armstrong to get it out of the switchMichael G.
Customer service was top notch. Van I rented was very clean.Kevin N.
Luis went above and beyond to make our move to Florida very smooth. This was our 5th trailer we have rented to bring household goods to our Florida home. Every time he has made sure a trailer was available and it was hooked up properly. I would highly recommend Wanda's Rentals:)Colin G.
Le client n'a pas laissé de commentaire.Andy S.
I forgot the lady's name that helped me. But she did an amazing job. I was in and outLa D.
Le client n'a pas laissé de commentaire.colin G.
Le client n'a pas laissé de commentaire.STEVEN D.
I never did pick up this truck, the combination that was given to me was not correct. I need to be credited back for this truck. This was a terrible experience.Ralph S.
Le client n'a pas laissé de commentaire.Emily S.
Great experience.Bob B.
Le client n'a pas laissé de commentaire.george T.
Louis was a great guy to work with, we were happy with his service!!! We did put gas in the tank I told Matt where to fill it to, my apologies if he misunderstood. I was driving my car following him so he must have thought it was filled properly to the right point. I see there was a gas charge on my receipt. Just wanted to mention that.Matthew C.
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