Customer Reviews for W&W Produce
(Concessionnaire U-Haul dans le voisinage)

213 évaluations

16112 Jeb Stuart Hwy   Stuart, VA 24171

(276) 692-2024

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(276) 692-2024

16112 Jeb Stuart Hwy
Stuart, VA 24171

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le personnel était amical et serviable. This made drop off nice and easy

Chris S. 
Évaluation :
5

I could not believe the price. $147 for just 7 hours of use. Plus $38 for gas. I rented one about five years ago and it was no where near this price.

Richard R. 
Évaluation :
2

They changed my reservation drop off and pick up and I had to go many miles out of my way.

Holly J. 
Évaluation :
2

Show them your welcome.. smile instead of being pissed off!!

Nancy H. 
Évaluation :
2

When I walked in attendant saw keys and was passed off because she had to enter info.

GARY M. 
Évaluation :
1

No one was available to help with pick up. Had to wait 20 minutes for someone to come meet me to pick up vehicle, even though called in advance. Dirty masks in van. Had to wait again for someone when I dropped off the van. This location is a convenience store. If owner can't be on premises, he should train an employee who is there to do check outs and returns. Second time I rented from this site - same experience both times. Will look for other carrier the next time I need a moving van.

julie W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Damon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart W. 
Évaluation :
5

Free gas. It's a great shop and good place for information. I highly recommend ww on jeb Stuart highway in Stuart Virginia. Any questions 2766949161 Thanks

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

This location was very good. As my previous location left me without a uhaul and wouldn't answer my calls to get help. We drove over 30 miles out of our way to pick up this uhaul. The rep at this location was more than helpful making sure that they were able to help after our previous left down. I have filed a formal complaint about the previous location.

Annie Noelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANYNICHOLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA W. 
Évaluation :
4

Truck had a flat tire when I came to pick it up. The staff at this location were amazing, but uhaul itself provided terrible customer service over the phone. I waited 4 hours to pick up a new truck that didn't have a flat tire.

Natayla G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome H. 
Évaluation :
3

This has nothing to do with either location. Both were fine HOWEVER! My original pickup location was Florence AL but nobody showed up for work! After having to deal with long wait times I finally got through to CS and got a new location FURTHER away from where I needed the truck. All this put me way behind schedule and after all that, I get charged more for dropping the truck off at Stuart VA even though when I picked the truck up it was noted I was unsure where I would return it. I have used Uhaul many times. This was not up to standard.

Alfred A. 
Évaluation :
5

This was the most dismal experience I've ever had moving. Communication was nonexistent. My box was over one month late arriving to me. It took me days to track down an actual phone number for a real human, and I ended up calling that number almost 20 times. My box was "lost" in shipment and they were attempting to track it down. It was the owner of the storage facility/gas station where my box got dropped off (that nobody could seem to "track down") who called me to let me know it had been sitting there for weeks. He drove it out to me from over 2hrs away himself. If it weren't for him I have no idea if I would have seen my stuff again. I was eventually refunded my money after calling and emailing repeatedly about it. I was charged a $75 storage fee after the empty box was picked up that I can't get anyone to respond to me about. At this point the office I call (the only number I was ever able to obtain) knows my number and is most likely avoiding me. I would rather haul my belongins by oxen and a wagon than use U-Haul for anything ever again. Worst customer service winner.

Andrea H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME F. 
Évaluation :
4

The website offered short term rentals, but when we picked up the truck, we were given a 24 hour time period, not the eight hours I'd requested.

Ginnie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bijoy T. 
Évaluation :
1

No help at all and I had to do everything myself!

Nick S. 
Évaluation :
5

excellant pickup and return service

CHARLES M. 
Évaluation :
5

The cashier was rude, but always is to me. I got my issues handled via the boss while out of town. Vance WW uhaul pro

Melissa W. 
Évaluation :
1

Trucks windshield wiper fluid was empty (Which sucks in the winter time), snow covering windshield, trash/wrappers inside truck. Do they even check this stuff?! The check out person basically gave me the keys, and told me to go find the truck and I had to clean it off myself because she had other customer to help.. thanks lady..

Emerald B. 
Évaluation :
5

The trailer needs a tongue jack. If the guy renting us the trailer wasn't there to put it on the hitch, we would not be able to lift the trailer tongue.

Janet H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nitza H. 
Évaluation :
5

Everything was great thank you 😊

Nitza H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sadie A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lester H. 
Évaluation :
5

They were very helpful and made renting a truck a breeze.

JOSHUAPAUL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
5

Everything was handled beautifully--I will use again --

barbara H. 
Évaluation :
5

I was very pleased with the entire experience--Great trucks, clean and ran beautifully --

barbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICKI S. 
Évaluation :
4

Just a little unclear of where to go / what to do once I arrived. Tried online check-in, but couldn't find the truck. Had to go Inside and ask around. Had to go through manual check-in anyway though I was trying to social distance.

Joey M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Friendly and helpful staff.

jerry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
3

No one at the location knew much about how to handle U-Haul rentals. I had to retrieve and load the appliance dolly and furniture blankets from their storage area myself instead of it already being in the truck. The 24/7 app didn't work correctly and the reservation said that there was no equipment for me at that location when I arrived. The CS person said that it timed out 15 min before my rental was supposed to start but I've never heard that for my other U-Haul rentals. It took almost an hour to fix everything and complete the rental. The CS rep stayed with me the whole time and worked with me until it was done which I really appreciated. Just a poor start of the rental for some reason but we got it worked out.

Dwayne R. 
Évaluation :
2

My reservation time was at 11 am on Saturday May 23,2020. I didn't receive my rental until after 12 :30. Because the u-haul Representative wasn't there until then. Also I had asked over the phone when I made my reservation that I needed a furniture truck or what ever it's called the only thing he had was a small hand dolly. I was really disappointed in this experience. Also there was dog hair all over the passenger seat. Merci

shelby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim H. 
Évaluation :
5

Folks at this location was EXCELLENT to work with....THANKS !

Terry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelynn M. 
Évaluation :
5

Harley does a great job out there, going above and beyond to help out. It goes sideways when he is not available.

andrea L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent C. 
Évaluation :
4

I was charged for extra mileage!! I gave them the miles that would be driven and it wasn't put in correctly!!! Thanks

Janice W. 
Évaluation :
4

Not much, unless you would provide a free lunch.

Bedric J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

connie M. 
Évaluation :
4

Check up on and clarify hours of operation. Good effort by employee, thank you.

andrea L. 
Évaluation :
3

The employee was new and gave me one quote but when received my equipment it was $40 more than what I was quoted over the phone for what I needed. Once I left with my rental it came disconnected from my vehicle causing me to drag trailer by safety chains and have to pull over safely to attempt getting it hooked up by myself. Once I came to a stop the trailer SLAMMED into back my vehicle and loosen my tailpipe and cause me to have this constant noise/issue with rear of my vehicle. Had to call the uhaul store and have employee come help me get trailer hooked back up due to the weight I couldn't do it myself. He said I would be taken care of with the fees (basically free rental) and use it as long as I need it. I am hoping he holds true to no charge for my rental due to his mistake and any money off my card gets refunded upon turn in.

Amy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce R D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

I have rented from this location before, and will definitely do so again. Dave is fast, friendly and efficient.

lawrence B. 
Évaluation :
5

Great customer service at pick up location

terry D. 
Évaluation :
5

Dave made the experience of renting a motorcycle trailer very easy. Dave is informative, friendly and very helpful. Many thanks to a perfect experience. I will definately recommend this location to others in the future. Thanks, Henry.

HENRY I. 
Évaluation :
5

I was supposed to pickup in Martinsville VA. I got there and they said the trailer had been stolen months ago and I world have to call Uhaul and straighten it out. I then went to Uhaul site at boost mobile in Collinsville Va to see if they had a trailer. There was on sitting there but the girl working told headquarters it was snowed in and they couldn't get to it, which was a lie. I was looking at it! So headquarters then sent me to a town 45 mins away to get a trailer. This all cost me an extra 4 hours after I had driven 3 hours from out of town. The Stuart VA location was wonderful! I would not recommend picking up a Uhaul rental in Martinsville, Va!

Zane G. 
Évaluation :
5

Great customer service ,good clean equipment well maintained very reasonable prices definitely rent again

Jeff N. 
Évaluation :
4

Very helpful dealer. Prompt service.

KURT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin H. 
Évaluation :
5

rental went smoothly

George H. 
Évaluation :
5

Dave, who handles all our needs with U-Haul, is great to work with and goes out of his way to see if he can be helpful. We really appreciate the type of service and consideration he has always shown us. We really like the 10 foot truck. . . .

linda H. 
Évaluation :
5

Put a sign on the door that the office is NEXT DOOR... I stood at an empty building waiting for someone to show up. I finally called U-haul customer service number & they could not reach anybody. I finally walked next door to see when the U-Haul office opens. Come to find out, they were the office. There were NO signs up stating they rented U-Haul. The address is not correct.

terry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin H. 
Évaluation :
2

When I drop off the uhaul, the lady inside didn't come to look at the uhaul or tell me of any extra balance I might have owed for mileage instead she just said to me ok and to have a nice day. So now Uhaul is charging extra late fees for a balance owed that I was told nothing about when I dropped it off.

Justin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam P. 
Évaluation :
4

Nothing really to improve. U-Haul guy there "Dave' was right on point and took care of everything we needed. if I need something locally I would definitely go back and talk to Dave again.

Norman J. 
Évaluation :
5

David Hughes does an outstanding job; he is the kind of person that is good to do business with.

lawrence B. 
Évaluation :
4

The vehicle wasn,t where uhaul had told me it would be. Had to travel 30= MILES TO PICK IT UP.

Glen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent L. 
Non les évaluations ont été soumises pour cet établissement.

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