Customer Reviews for Warrens Auto Sales
(U-Haul Neighborhood Dealer)

Évaluation :

4

The agent had problems entering my data into your account. Took to long to complete the transaction

Évaluation :

2

The facility was closed when I arrived. I knew it would be which is why I scheduled a mobile pickup. Unfortunately, no vehicle had been assigned to me when I arrived so I couldn't complete pickup without calling the 1-800 number for assistance. The person I reached there contacted the operator of the facility and told him that I had called his number, but no one had answered. That never happened. I had seen someone walking around outside while I was sitting in the drive and waiting on hold for someone to answer my call to the 1-800 number, but I wasn't sure if he worked there since the facility is located next door to a house and it was after hours. This same individual, who turned out to be the owner, became irate when he realized that I was on the phone with customer service and had supposedly told them that I had tried to reach him but no one had answered. I never tried to call him because the facility was supposed to be closed. I don't know why the customer service rep fabricated this part of the story, but it led to the owner being extremely angry and rude to me. He finally settled down after I explained the situation, but it took a few minutes of him waving his arms, yelling, and being an absolute jerk to me while I maintained my patience. Had I not done that, the situation could've easily devolved into a shouting match. Ultimately, all I wanted was to get out of there with the rental truck that I had reserved so I kept my cool. I would never pick up another U-Haul from that facility nor would I ever recommend that anyone else do so either. The entire situation, from the mobile pickup being botched to my call with customer service to my interaction with the facility owner, was an absolute mess. The only redeeming quality, and the reason I gave 2 stars instead of 1, is that the truck was in great shape and functioned well for us the entire time. Also, the drop off process was simple since the facility owner handled everything.

Évaluation :

5

Friendly, to the point for what I needed! Would recommend and I will rent from them! Merci.

Évaluation :

5

Just a private location. Owner was very welcoming.

Évaluation :

5

This is twice that I have used the dolly and I will be using again if I need too

Évaluation :

5

If I need u U-Haul again I will be using them again

Évaluation :

1

Out of the way, felt like a run down trailer park.

Évaluation :

2

This Location needs maintenance and upgrades.

Évaluation :

5

Nothing. Was super nice!!

Évaluation :

5

Mr Warren provided us with exceptional customer service by connecting and helping to load my car onto the tow dolly. We are so appreciative of his kindness on what was a very bad day for my wife and I was we were traveling through the area and had not planned on needing to rent any equipment. His generosity and knowledge made my wife feel at ease. We were not as prepared as we should have been, but Mr Warren had what we needed to get us moving on down the road. We are very grateful. Thank you sir! -Jason and JD from Florida

Évaluation :

5

Mr. Warren was amazing. He explained all of the details pertaining to the auto transport trailer and even offered to load our vehicle onto it! I wish there were six stars for this review!!

Évaluation :

5

Very friendly and he made dropping off extremely quick and easy..just pull in the long driveway, He's there instantly ,give him the key and leave. Total one minute

Évaluation :

2

Got charged for gas even though I returned the vehicle with more fuel than when I received it. Definitely will not be recommending uhaul anymore. No need to be nickel and dimed to death when there are other options.

Évaluation :

5

A very pleasant and professional experience!

Évaluation :

5

Very good. Got what we needed.

Évaluation :

5

Easy, efficient and professional experience at this Maryville, TN location. Dropping the truck off with Walter--could not have been easier. I called ahead to office and Walter assured me he would be there when I dropped off the truck.

Évaluation :

1

We had major problems with this trailer. The operator of this location should have never let us leave. We almost got into an accident 4 times due the trailer not stopping correctly. There is a. Corporate case opened ref# 2857346. We will be pursuing this…