Évaluations des clients Watson & Taylor Self Storage Garland

Customer service was not good try to make me bring vehicle back to same location till I told her I want to drop the vehicle off near my location not explained everything to me till I gave question definitely was not good customer service

Time of operations need to be looked at.

Nothing....the contact on site was very professional and ready to help

I think a little afford for customer service helps!!

You guys good, just keep going up!!

You gave us good service so you just keep it up.

I made my reservation for 7 am the day of my move and even got a confirmation email stating I could pick up my truck at this location at 7. When I showed up, the office was closed and the after hours receptionist (who was extremely rude) informed us nothing could be done since they didn't open until 9 am. I returned at 9 to pick up my uhaul and asked for the Uhaul Reservation guarantee $50 that uhaul offers if your reservation time, place, or equipment is not provided as reserved and confirmed. Perla told me I would have to call a 1-800 number to speak to someone else about it and sent me on my way with my rental, 2 hours late and with zero attempt to make up for the problem. I called the 1-800 number later the same day and talked to someone else who was also extremely rude and snapped at me that she couldn't help me, I'd have to call the location where I picked up my truck. I will never use Uhaul again, and I highly recommend you avoid this location.

Customer service was very good. Thanks.

I wanted to put 5 stars on every category. This was a great experience renting at this location. NO PROBLEMS at all.

Nice service.

Make sure they are aware of what days you guys work I was charged an extra day because someone did not inform me that you guys were closed on Sunday. Or this location is.

Give your employees a raise they do a great job

After i called to let them know that my wife was in accident and i explained why i couldn't return the truck on time i was still charge more and that was too bad. So i am definitely not happy with the service. I want a refund back

Perla Del Rio was gave a wonderful service. I already recommended people. Thanks

Less caring

You have customers friendly reps .

You are good

Awesome!

There was no pre-inspection of the equipment offered. I refused the insurance for the tow dolly, which means there should have definitely been an inspection before taking possession. I could have easily been charged for something that I was not responsible for. Fortunately I was not charged anything at drop-off even though the straps on one-side were frayed before I picked it up.

There was nobody in the office at pick up and drop off time. That lady was not prefessional and friendly at all

Nice

very good

I was given a quote of $.49 a mile at the time I made the reservation, and charged $.99 a mile after I rented. They did not go over the terms of the rental with me when I picked up the truck. They also charged me for insurance when I told them that I didn't need it.

Friendly staff-fast efficient and effective. Very different than the other centers where I find it takes over thirty minutes to, pick up, a reserved vehicle. I feel this was very seamless. Thanks

Thanks for your service!

Customer representative very courteous and helpful.

The staff at this location are top notch! They are caring, professional and always go above and beyond the call of duty.

When first renting the equipment it asks where do you want to pick up. I did the online rental 1 week in advance. I had to go to another location to pick up the trailer. Why? What was the point of picking my closest location in the first place? I would think that if you choose the place closest to you, the courteous thing to do would be have the trailer at that location. Not drive to another location to pick up and drop off.

The associate was great. Keep up the good job.

The young lady there was very helpful, extremely professional and very well versed in her job. She seemed eager to help us. And hmshe went above and beyond with customer service.

Excellent customer service! They help me make this move easier with all there help as far as price and availability for the truck! Thank you

The Sales Lady was very attentive I enjoyed her Thank you

Excellent customer service, these guys really rock I've been to several different locations to rent cargo vans and moving trucks and this one was by far the best. Not only were they friendly they were extremely professional courteous top notch service all the way around I will use them again.

Excellent customer service at location.

I was charged for gas even though I returned the truck with the amount of gas that was there when it was received. Be sure to take a picture of the gas tank before returning the truck so you have proof to dispute the gas charge. I also rented a furniture dolly and they did not have one which was a major inconvenience. It would have been nice to have known that information prior to receiving the truck. I will not be renting from this location again. I don't appreciate being cheated out of my money.

The lady was wonderful, very helpful and friendly. We will be back.

I went to the Garland Rd location first. My visit was not good so I went to a different location. I will not use uhaul again. The staff needs to learn how to be polite.

this place was very unprofessional I almost canceled my reservation. To top things off they did a repair to the truck the caused me to call roadside assistance to get it fixed. This place should be dropped from U Haul

Great Service. Speedy check in & check out.

Great quick service & good rates.

They charge ten dollars per blanket you dont return. These blankets arent anything to talk about. Also the storage deal they promote isnt good once you look into the details after the one month and they overly chrage on any and every extra they possibly can. I feel bad for the nice people who work there. Look elsewhere for your moving needs!

Great equipment, great customer service..keep up the good work

Both Rosanna and J.D. are a delight. They are friendly and handle last minute requests like pros. I highly recommend them and this facility.

great customer service! sign was a little small to see, but still pretty easy to find.