Amazing service from the office team, thank you so much for your help!Jordan C.
Customer Reviews for Watson & Taylor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Harsha S.
Le client n'a pas laissé de commentaire.Maureen M.
Rented 2 trucks in the last month. Had trouble with pick up and drop offs because 2 locations shown on your website were permanently closed and another had different house of business.karen T.
Le client n'a pas laissé de commentaire.alice M.
The owner of this location, Ben, was so friendly and accomodating. He does not offer check-in by phone though, so this might need to be changed on the website. Overall, one of the better Uhaul experiences I've had.Kristin V.
Le client n'a pas laissé de commentaire.Raymond D.
Service was excellent!!!Averil H.
Was very pleased with the associate who waited on me to give me keys to the U-Haul very friendly and informative of what my obligations was in returning the truck at this time I don't have any recommendations whatsoever but just to say thank you for your associates who was very pleasantJoyce D.
Le client n'a pas laissé de commentaire.Gregory G.
Inform the renter of the anti theft features of the trucks that are being rented before renting. My steering wheel locked on me. No One at the 800 number of uhaul could tell me why. They did not send roadside assistance either ! I paid out of pocket for roadside assistance. When I returned the truck I was told about the " anti theft " feature.Rhonda L.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Colleen J.
The person over the site had a super personality. Very friendly.ARA L.
This was my first experience and I don't have any suggestions at this time.Joyce D.
Le client n'a pas laissé de commentaire.Liz H.
Property manager was great! Everything was quick and easy.Cathy S.
The staff at this neighborhood uhaul rental facility were extremely sweet and nice!!! Thank you so much for the great experience.Josue G.
The only thing I didn't like, I was not told what the final total was . They emailed me the receipt.COLLEEN J.
Not a designated place to park after hours or who to contact.Paula G.
Make sure to check whether or not moving supplies are available. The stuff I booked online was not there, it was just an empty truck. Other than that, my experience was goodBrian H.
When we returned the truck the gate wouldn't open because there was nobody working in the office even though it was business hours. We waited there a long time, called and called and no answer. Finally someone who has a storage unit went in with their code and we quickly followed. Hate to think how long we would have waited- all day? If the guy had not come to his storage unit.KELLYANN H.
The staff there was a kind and diligent worker, but clearly overworked. He could use a coworker to help him even the load.LARA K.
Unrelated to this location, the hold times when calling customer service are too long! Average on hold time was 15 minutes before speaking with an agent.cathy B.
Le client n'a pas laissé de commentaire.SRINIVAS V.
Le client n'a pas laissé de commentaire.Amanda G.
This location has a gate that is only open from 8am-6pm and does not allow for after hours drop off. However there was no indication of this when I made my reservation on the Uhaui site. I tried to drop the truck off at 10 pm after being exhausted from moving all day and was incredibly frustrated to have to come back the next morning. Please update this information on the website.Colin M.
Le client n'a pas laissé de commentaire.BARBARA ANN P.
Le client n'a pas laissé de commentaire.JAZZ W.
Everything was 100 %! From the time I pulled up to the gate, to the drop off time.ROLANDO C.
A trailer with ramp always, uhaul representative did explain no ramp!!DELBERT H.
Le client n'a pas laissé de commentaire.ALEXIS H.
I can't think of any improvements. It was a very hassle-free transaction. The man running the place wasreally nice and helpful.JOSHUA C.
I was very satisfied with custr service and very easy process of rental.kedrin M.
Staff was very friendly and helpful.john W.
Le client n'a pas laissé de commentaire.Georgia S.
Friendly staff and quick service.Stephan J.
The owners were so incredibly kind, helpful, and personable. We will definitely return to that location for our next rental!Kimberly M.
Le client n'a pas laissé de commentaire.SALVADORE R.
The person at the location was efficient and helpful.RONALD Z.
Super friendly customer service!ALTHEA L.
Le client n'a pas laissé de commentaire.Jose J.
Le client n'a pas laissé de commentaire.Roberta L.
The team at this location was incredibly kind and helpful. They were also very diligent in explaining the rental process and answering any questions I had. I will definitely come back for any moving needs.Mason A.
Le client n'a pas laissé de commentaire.Sophie G.
The truck was not cleaned. Doing a check of the truck with phone photos does not show the existing damage on the truck. It would be helpful to have the truck I ordered from the location I needed it from without moving my reservation the day prior to my move. This caused additional stress in an already stressful move.Paul M.
Friendly and efficientDEWAYNE W.
Le client n'a pas laissé de commentaire.annie E.
Absolute best U-Haul experience ever- fast, clean, and courteous! Owners were prompt, kind, and SO helpful! Have you ever seen someone clean the truck before you take it away? Now I have! Have you ever had someone walk with you around the truck and point out imperfections so you aren't charged? Now, yes! I've moved many times and this was by far the best truck and experience. Watson & Taylor self storage is highly recommended!EMMA H.
Le client n'a pas laissé de commentaire.KIMBERLYN T.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Gilbert A.
The employees working here are very friendly and easy to get in touch with. This was the first time I'd ever rented a U-Haul through the app and everything was fast and simple. I think it has been mentioned before, but I'll mention again, if your phone doesn't get a good cell signal, it may be a little difficult accessing the app from this location.Aron T.
The location is great and the owners are so friendly and accommodating. However, UHaul itself needs to properly reflect that 24/7 pickup is not currently available at this location.Emily N.
Horrible. I re-fueled the truck above the 1/4 tank mark and surpassed the guide chart by $2. They are trying to charge me an additional $58,88 for (Ez fuel sales, Fuel fill up service). Never using againSylvia R.
Better internet service. Checking out took longer than necessary because of slow internet service.Tom C.
The whole process from reserving, picking up and returning the truck went off without a hitch. I would definitely recommend renting a uhaul from this location. The only down side right now is all the construction in the area. However the customer service I received made up for that.Roslyn N.
It's good to know that people like that are still around! They are helpful curtious,quick & efficient,and make you feel comfortable while tending business! ( Plus the ice water definitely helped!) Thank you ??Karl D.
When I filled the truck up with gas, gas spewed out of a pipe underneath the truck (near the gas tank). It looked like someone had tried to patch the leak but quite a bit of gas still spilled out onto the ground.Riley F.
Make sure signage and phone calls are easily available.Timothy O.
Le client n'a pas laissé de commentaire.Jorge G.
Le client n'a pas laissé de commentaire.scott M.
Le client n'a pas laissé de commentaire.David A.
The staff here are so nice and accommodating. They made a stressful event very easy. Thank you BJBarbara J.
Le client n'a pas laissé de commentaire.Koshy V.
The people were wonderful. Very accommodating after a long trip.Jana R.
Past customer had a dog. Windows inside dirty and not vacumedJerry G.
Le client n'a pas laissé de commentaire.Lonnie P.
Le client n'a pas laissé de commentaire.Paulina C.
They charged me gas that I was not suppose to be charged and,saying they took picture of gas hand,I put gas above 4th a tank,,lthats what was in truck before I left ,,this is the worst service ever,I AM SUPER PISSED,cherish S.
The dolly wasn't included, but U-Haul did remove the charge for that aspect so I'm happy that that portion of things was figured out. Easy to pick up, and made my move 100 % easier.Mark R.
Excellent serviceDale R.
Le client n'a pas laissé de commentaire.Casey H.
Very friendly couple than runs the storage facility. Limited amount of trucks available.Matthew G.
Owner was very helpful and friendly.cassidy T.
Be sure to use app to check out the truck if picking up rental from this location.Joshua A.
They were super amazing and I would suggest that anyone in the Austin area go to them. They were so nice, helpful, and accommodating.Jennifer A.
Le client n'a pas laissé de commentaire.Shaneal S.
Drive way exit is to low for a trailer. When using a trailer a better exit is needed.Craig T.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.ARMANDO A.
Le client n'a pas laissé de commentaire.subodh A.
Helpful and courteousLEONARD H.
Personnel amical.Aaron R.
Amber was awesome! very courteous and super friendly. I truly enjoyed her customer service.Rochada R.
Everyone was very helpful and so kind! I would highly recommend them to anyone!Imelda M.
Le client n'a pas laissé de commentaire.Paul L.
Great management! Thank you for your service, we support our troops! Great customer skills and very pleasant to work with. Should have rented storage here with a higher price rather than Rundberg location.Rigo D.
Truck was dirty, windshield was covered in tree sap and could barely see out of it. Had to take it to a car wash before heading on my road trip. Moving blankets were strewn across the back of the truck. Renter did not walk me around the truck to ensure all damage was marked or give any instruction.katie R.
Great serviceTim H.
Le client n'a pas laissé de commentaire.James L.
And I dropped off the U-Haul I wasn't told I was looking for a different business name then the U-Haul so it took me a bit to find the storage business where to Leave the truck.beatrice R.
Le client n'a pas laissé de commentaire.Paige W.
Le client n'a pas laissé de commentaire.Elizabeth B.
The man and woman working there were extremely nice and helpful with me!Clay S.
This was not my selected location. Neither location that I chose on your website was actually in my reservation. Why even let customers choose when you change them. Very frustrating.Gary M.
Le client n'a pas laissé de commentaire.TRACEY F.
Le client n'a pas laissé de commentaire.Richard W.