Friendly people and straight to the point. Thanks
William G
Customer Reviews for Watson Bros Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Lots of moving blankets left in truck which I didn't order. Self checking took 5 try's then no code had to call and wait 30minutes to get the code. Truck was not well maintained had lots of issues with transmission and steering
Jillian HAside from the bad weather everything went great! The cargo van is very good in snow!
Shannon LProvide a tongue jacking device as I could not lift the trailer off my hitch ball
Thane KVery good experience
Bogdan BWe have been using uhaul rental trucks from Jim Watson for several years and have been extremely satisfied. He and his staff are a pleasure to do business with.
bob DWhen I picked up the truck the check engine light as on. When I returned the truck Saturday night, I was unable to use the mobile app as it could not location verify me. I tried to talk to them about not being able to use the mobile app, all the said was they could not verify when the truck was returned as they are closed on Sunday, so they have to charge for Sunday, end of story.
Rod PBest place ever..my first choice alwsys
Edward EWill use this location every time!
Cindy SGreat guys very helpful
Joseph WEverything was great. Charlie was very helpful.
DONNA SGreat rural location and friendly helpful people. A great experience.
James KI really can't think of anything that needs improvement. Watson Bros. is a great location with friendly, helpful folks there!
EDWARD MVery nice gentleman to deal with. Je la recommande fortement.
James KBest place great people!!
Ronald WVery friendly,and will go 100 % to help make the rental easy. Easy going and if customer runs a bit later than they had hoped to return rental eq, they don,t have any problem. Will definitely rent there the next time we need to rent from u haul!
Kathy RNothing, really. I used the app to pick up my rental, and I went inside the facility when I returned it. Great folks, nice place, perfect location!
Edward MThe gentleman behind the counter was pleasant and friendly. He advised where I can drop off the truck and auto transport. This by far was a better experience than picking up the rental. This location is a better representation of the company I enjoy doing business with.
Avelino MJust an all around good experience.
Eric WExcellent service. Will definitely use again!
Daniel BSunday morning drop off so nobody around. The key drop box was hidden from view by trucks on both sides, but once I found it all went well.
James VThey were unbelievable. Absolutely amazing. I will drive the extra miles to rent from them again
Stacy KWe were pleased someone at Watson Bros., was there to handle the app/computer issues we were having. Again cell service in that location may have complicated a smooth drop off. Final comments is, there is still a place for human help to aid in technology. The Uhaul service was affordable, convenient and a great way to move locations.
Ronald HCafé gratuit
William PIt’s all good
RUSSELL SI had a great experience. Everyone was friendly and helpful.
claire sNote on door after business hours to tell you to put truck in lot across the street and location of key drop box.
Thomas SGreat experience
Frances PFriendly and professional service, I would definitely recommend.
Joseph SI don't blame the location. I needed an open trailer and they were nice enough to tell me they expected one back on a Saturday evening. I picked it up just after 4pm and used it Sunday. I was picking up a tractor and taking it for repairs. The repair shop closed at 3 on Sunday and I didn't make it. Went first thing Monday and and had the trailer back at 9:30am. They charged me usage and insurance for 2 days! Saturday evening to Sunday morning. That's BS.
connie hNo customer service. You hook up the trailer yourself without any offer of help. They add on insurance even when you decline it when the reservation was made. When you call to explain you opted out of insurance their response is "I can not change the reservation that YOU made & they insist you added it on. Called U'Haul & rep was able to confirm I did NOT add it on. U-haul did refund the insurance fee. This happened back in April with this location & they convinced mecI did something wrong. Now I know I Overpaid in April & they got away with it. NEVER AGAIN!!!
Joseph MThank you, kindly-this experience was terrific. Watson Bros. Is the best!
David MExcellent customer service and very Accommodating.
Thomas HGreat quality and service
Carey RWatson Brothers made it easy and simple. I would definitely return there for my rental truck needs.
bill mWas charged for 2 days when I rented for 1 and returned on time
Michael SThe staff was very nice and helpful. I would recommend this location to anyone.
Bartosz KDon’t change reservations
Michael SThey could not have been nicer and more professional.
Roger MFriendly, efficient staff. A positive experience with a convenient on-site deli too!
George SVery friendly, courteous, accommodating!
EDWARD SNothing it was great
Zachary sYour reservation system is terrible. A "reservation" doesn't mean bill have a truck waiting for me according to your representatives. That is like a Seinfeld episode. Watson Bros made everything right- your regional office didn't even know they had a truck. Terrible reservation system- terrible.
Salvatore A