The staff at the Watson & Taylor uHaul office were great. They were understanding when an emergency arose resulting in me having to return the truck a bit later than scheduled. They were very great about communication and other options to return the truck after hours. There was no line at all picking up or returning the truck. It was a great experience and I suggest this place over the other busier N Austin locations. Thanks for a smooth transaction!
Michael H
Customer Reviews for Watson & Taylor Self Storage North Lamar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Rosie was excellent to work with. She was extremely patient and helpful throughout the process. She made it so stress free for me. Thank you Rosie!
Claudia IBieno
BARBARO BRosie was a great help at renting and getting me on my way . Fast easy and great service. She is an asset to your company!
ALBERT TI have out-of-state drivers license— this the app didn’t tell me I needed: (a) passport; or (b) lease agreement; etc. Please ask IT to program the ability to upload photos (e.g. digital copy of lease agreement) on the app mobile check-in rather than only live photography.
Michael PThe windshield wipers were broken so I had to drive over an hour in the pouring rain without windshield wipers. I asked a representative if I could drop off at a different, closer location to avoid driving through Austin in the rain without wipers and he said no. Very dangerous would not recommend.
ANDREW CThis facility has always small truck available. Please provide at least 1-2 bigger trucks Their staff is more than welcoming and friendly. They do rental transactions in 5-7 minutes. Real quick
farid gExcellent customer service from the team, I will recommend not only Uhaul Service but Storage facility too. Keep up the great work of making customer's feel like family!
Joe TThe steering was very wobbly (poor steering control)
Carla SThe man that helped us, really was helpful and made it very easy.
JANELLE CFriendly Efficient
Dean BVery nice service
Sherry MThe crew was awesome y'all keep up the good work and God bless
Amanda HThat's my last time using U-Haul, I will take my business where I'm appreciate. I'm disgusted about how know response to the issue about my complaint.
allen hI reached out to UHaul regarding discrepancies with my bill, I was charged 2X the insurance I was quoted. I still have not heard back from them. I can not recommend UHaul until this is resolved.
Patrick CTruck dirty on inside with muddy footprint.i got charge for a clean up
Averil Hn/a everything was perfect!
Celica DNo furniture pads and not stocked
Chris FI faced a bunch of problems at this U-Haul facility. Initially, when I came in, they said they gave my truck to someone else. I booked it a week ago. But they still gave it to someone else. I spent 45 minutes out there to just talk it out to see how we can work it out. Finally got a truck, but the truck was all wet with water. It messed up our mattress and a bunch of stuff. When I reached back to the facility, he was like contact U-Haul. I dropped off the truck in two hours where I borrowed it for 24 hours. Ended up getting it from hertz Probably the worst experience I have or had, and then Uhaul charged me for such a shitty experience.
Jatan KYou are good service
zhefei yVerygood
baizhan wJuan was so friendly, thank you so much for your help! I will definitely recommend this location to any friends who need a uhaul.
Cameron RWe waited for an hour to receive our truck and our entire day was very difficult for that reason. It was really unacceptable how long we had to wait. We won't be using or recommending uhaul
Perry CWe did the mobile pick up for an evening move. Check was less than 10 mins and we were in the go. Very convenient!
Keith CMy vehicle was not available when I arrived for my reservation. They had just given it to a local renter. I was forced to take a larger truck which was an inconvenience in itself as I had a small load. When I returned the vehicle I was overcharged for the service. I did not get the $75. Reduction for taking vehicle to Los Rios site. So the bait and switch in Austin cost me more money, time and fuel. I expect a refund of at least $75.00.
Bob BI was charged for gas when I told the clerk that I left it where it was given to me.
Earvena CTruck handled poorly. Possibly needs maintenance
ISAAC CExcelente
EDISON EIt took 30 min to check in, I didn't receive conteact paperwork and was overcharged when we returned. My main issue though, was the truck steering was so loose that we it was terrifying to drive at higher speeds. We returned the truck much earlier than needed and asap. The owner refunded the dolly cart charge we didn't rent. Nothing else on the gas overcharge or esp. the truck safety. The Uhaul website pointed me to this location. Beware.
NOAH AEasy rental, good experience
RONALD LAmazing Staff! Extremely nice!
Alora HThis guy is a scam artist. He charged me for insurance even though I declined it. Left two different voice mails and never got a call back. Can't email him as the link doesn't even work. He's never there at the facility so I couldn't see him face to face. Incredibly unprofessional, will never use this facility again or any U-Haul provider.
SCOTT LHad issues twice trying to pick up before opening hours with mobile option.
RADU AVery friendly and welcoming. Please do not change a thing!
Marissa MConvenient to have it attached to my storage unit
Zachary GIn the initial estimate, only amounts that were presented were $19,95 rental charge and CDW of $20. Ofcourse, I assumed tax. Cleaning charge of $25 - why wasn't that included in the initial estimate?
Preeth KJuan was excellent!
PATRICK Estorage prices are high
SRIHARSHA VThe u-haul app wasn't working. I think there's an issue with internet in this area. So after many multiple frustrating attempts I finally was able to rent it 30 minutes later. Then the guy left because he figured we were late and had other responsibilities to attend to. Not a good experience. He was nice enough to update our time to 1p.
CHLOE RJuan was amazing! He helped me get everything taken care of quickly and efficiently.
Cynthia GMuy buen servicio
JORGE OSuper friendly efficient folks
Jay LUna muy buena atencion y profecionalidad del trabajador que me atendio muy contento con el servicio que me brindo muchas grcias
YONAEL MJuan was very helpful with my needs and when items/ products were not available at my timeline he searched other locations for me. His customer service was outstanding and made a great connection with me and my husband to make our moving experience an ease.
BONNIE LStaff was awesome. Quick and easy.
RUSSELL DThe gentleman didn't explain anything of prices . He literally checked me in and and gave me keys then come back I ended up paying 50 more then planned
Raven HI dropped it off outside of regular hours so I didn't have an opportunity to meet with any personnel. I did call the office 2 times before the move to ask a question about the drop off. The first call went to VM and the second call did too. I left a message with my concern, but no one ever reached out to me.
Marshelle BFacility sign read 'OPEN' and no one was inside. It was not immediately clear that the vehicle return needed to occur online.
Monica EGreat guy at location was on time and helpful, but he changed my drop off location from Atlanta to Austin
AUSTIN DThe only issue was that the driver side door window cranked very hard.
Randall KJuan provided great customer service. I will definitely use this location again solely for the service he provided.
RONALD FJuan was very helpful, and I liked that he was there, remembered me when I had to call in later with questions. I love it when business have excellent in-person service.
Shannon GMake sure your vehicles are safe . I was rented a vehicle With the windshield wiper motor broken . If I would have known this I would not have rented the truck because we had rain that day and I almost got killed
BEZHAN BEverything was exceptional. Always prefer U-Haul.
MIKE OExplain all fees before getting signatures. $20 fee for after hour return and gas.
Felipe Q