Uhaul completely damaged they tried to charge me for it. Good thing I took photos before I left the lot!!!!!LAURA C.
We Finance Auto Sales LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have someone to help with equipment. I knew how to hookup the trailer but some people may not.Daniel H.
The lady didn't walk with me to the rental which was across the street. I had to walk around and location the rental by the number on top. Didn't walk me around the vehicle and tell me anything about the damage already on it. Inside the rental it was covered in dirt and rocks on both sides and I took pictures uploaded them to the uhaul website. I called the lady and told her and her reply was call 1-800-uhaul. So that's what I did and reported it and showed it to the return location.Kimberly B.
The ladies were not personable at all.Ashley B.
Staff members were informative & helpful.Kristian B.
Have trailers that don't need repairs on lights and tires after pickup.Charles G.
Turn it in online to a lot. Online was easy just take pictures and I was done lot was big and easy 4 u to turn around inTracy P.
Le client n'a pas laissé de commentaire.doris G.
Le client n'a pas laissé de commentaire.LISA W.
Le client n'a pas laissé de commentaire.JUSTIN G.
TOTAL SCAM. NEVER RENTING FROM UHAUL AGAIN. COST ME 64 $FROM ALABAMA TO VIRGINIA, BUT 375 $FROM VIRGINIA TO ALABAMA. NO REASON FOR THAT.Michael W.
Le client n'a pas laissé de commentaire.Jason M.
Friendly helpful folksGeorge B.
Le client n'a pas laissé de commentaire.DALE H.
The people need to be more helpful that run the place instead of sending their 16 yr old daughter out to helpForrest K.
Le client n'a pas laissé de commentaire.Markie H.
Le client n'a pas laissé de commentaire.michael M.
Le client n'a pas laissé de commentaire.Rex R.
Le client n'a pas laissé de commentaire.DELILAH M.
Le client n'a pas laissé de commentaire.Joshua T.
I made a reservation so I expected everything to be ready to go. Not a big deal but it put my schedule back 1 1/2 hours. I'd still recommend the dealer as the people are very nice and helpful. I would recommend when a truck is picked up it has a full tank of fuel so folks don't have to guess how much to get it where it was at pick-up.Thomas J.
wiring harness too short on trailer. required a pigtail. one wire broken on wiring harness.Elizabeth B.
Le client n'a pas laissé de commentaire.Patsy L.
Registration slow, but thorough.johnny M.
Office location was a mess. Food laying out half consumed while processing transaction. Difficulty even getting â€œstupid computerâ€ system to work. Walked outside and pointed to a truck and said â€œthat's yoursâ€ and went back inside. Truck was FILTHY inside - full of what appeared to be mud - we hope so because we had to scrub it down - walls, floors, everything - when sending pics to â€œagentâ€ all we got in response was â€œI'll make a record of itâ€ â€" not an â€œI'm so sorry that happenedâ€, or anything. No hand cart was available either, as advertised on the side of the truck for Pete's sake. Our bad for not checking before we let her get out of sight, so we cleaned it and swept it and returned it 100 % better - oh, and with all the moving blankets that were filthy and left inside the truck. When we returned keys, again the office was a mess, with food being consumed while we waited for the â€œcheckoutâ€ - not a word about the filthy truck - no apologies - nothing â€" couldn't get a receipt to print but we waited because we didn't trust this party to enter the correct charge. When we were leaving the office then and only then did we get a â€œif you rent another unit I can try to give you a partial credit for the last truck messâ€. Never use this site - they are slobs and their attitude is just as bad. Wish we could post the pictures - they would tell the whole story. Over 10 times using Uhaul across the country - never ever had such poor service and poor attitude towards a customer. Go, no run up the road to Rock City Storage in Meridianville - they understand customer service.Andrew S.
My wife took the trailer thinking someone would help unload it. Lady behind desk was eating huge bowl of pasta. Told her she does not unload trailers, just sits at desk. Rude. My wife threw out her back trying to unhitch 6x12 trailer. I am mad because I asked her to do it. My first time using U Haul. Very disappointing.John O.
No on-site personnel to assist with drop-off during regular business hours. Had to unhook tow behind unit with assistance and was told "someone" would look at it later. No way to verify the rental was returned on time.Joseph W.