Le client n'a pas laissé de commentaire.JESSE B.
Customer Reviews for We Ship LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tukwila, WA 98168
Services dans cet établissement :
- Lun - ven : 10h am à 9h pm
- Sam - dim : 10h am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.WILLIAM FRANCIS S.
Let them know its an in town rental only. Was not told that and told the lady was traveling 40 miles and she put what mileage she wanted. If I knew I was going to be charged an extra 250 $for not returning it back to that location, I would of returned it there the next morning for way less of a charge. Pissed off!RODNEY A.
Le client n'a pas laissé de commentaire.BRADLEY GLEN T.
Poor rating based on the location and the Appointment Setup Team. I rented a truck and car dolly; was told by the Appointment Setup Team that my truck would need be picked up at a different location than the trailer. So I go to where they said the tuck would be and they didn't have my reservation. Ended up being with the trailer across town, which was fine at the time. So I go to the second location and they weren't scheduled to open until 11am, which means it would be 4 hours after I was supposed to get it. Then I wait in a 45-min line as the place was an Authorized Dealer, which meant is was also a Dry Cleaners. I thought well this sucks, but what really made it worse was after she helped me and I was provided my Renter Agreement, she said she would meet me out in the lot to check the truck and trailer out to me. So the clock was running as I already got my rental agreement and I wait another 40-min for her to help every single Dryer Cleaning customer in line before I can even pull the truck and trailer off the lot. Last time I use UHaul... I paid the movers for hours of just sitting on their butts because of UHaul and their business practices. Not a great experience and they clearly have no concern on how their Appontment Setup Team or Authorized Dealers do business.derrick G.
Le client n'a pas laissé de commentaire.CRYSTAL W.
It was not clear at all in checkout process that it was only a pickup via smart phone. I rented this truck for one of my employees and flew him to Seattle to pick it up and drive back. We spent way too much time on the phone with a uhaul rep trying to figure out he would be able to get in the truck. He arrived at 11am and nobody was at the facility to help him. I spoke to a uhaul rep and she took my money to pay in full and said he'd need to wait until 2:30 when someone would arrive. I had to call again at 4 because nobody arrived and was told he just needed to create an account which he did but couldn't transfer the order to his name. Some finally arrived at 4:30 but said he normally doesn't work this day (or really anyone) and just happened to stop in. We're extremely disappointed our employee had to wait 5+ hours. Not sure we can trust uhaul in the future.JUAN C.
Terrible service! I spent almost half an hour waiting for the front desk person to return the truck keys. In addition, I was charged 212,70 $ for 4 hours and 40 miles though the truck was completely fueled before drop off. I absolutely unsatisfied with We Ship LLC service and recommend it to nobody.VLADIMIR A P.
The pickup store was fine. The process and HQ tools were the most frustrating thing I've ever done.Kris F.
Finding the U-Haul's office. The location was inside a laundromat. It took me a while to figure it out. The signage could be improved and more visible.FATOUMATA DITE B S.
Their system was not up to date with my rental, the ban was dirty inside and had food wrappers inside itluke K.
Checked n online.Thought it should have been quicker to pick up dolly.Delfino M.
The location lot was filthy. The truck I reserved was not available, and the one that I got instead wasn't covered and my furniture got wet when it started to rain. I was told that since it was only 20 hours prior that I made a reservation, not 24 I wasn't eligible for any kind of credit or reimbursement due to not having the truck I had reserved. The whole process took longer because I had to make multiple trips.KEVIN P.
Trailer was not ready, poorly maintained, and the employee was almost 30 minutes late for my pick up appointment.Ryan D.
Le client n'a pas laissé de commentaire.CY YASUO K.
Le client n'a pas laissé de commentaire.BRIAN R.
Le client n'a pas laissé de commentaire.ALFONSO H.
The trailer I reserved was not there. I had tp settle for an open trailer. Thankfully it was a decent day. I drove 140 miles to pick it up, someone should have notified me that there was no trailer. And to top it off, no concessions or discounts were offered. I can say that the lady working at the site was pleasant and apologetic. Very difficult company to work with.CHUCK H.
Really poor service. Not only was the person 15 minutes late I didn't get the uhaul truck size I reserved. On top of that, they did not honor the reservation guarantee policy that uhaul had. I feel like I got scammed. On the site the policy states â€˜Should U-Haul, through its fault, fail to contact customer the day prior and be unable to meet preferred time, place or size, then the 50 $Reservation Guarantee will be paid and U-Haul will still attempt to fill the reservation.' I was NEVER contacted about the change in size and only found out the day of, but I didn't get a refund.Erica H.
Hello, Getting the truck was a bit of a problem due to having a date to pick up then called to say the truck never came back. Or having the date to get truck then a cal saying someone else already has the truck. When i pick the truck up. It is the wrong size which they had put me down for. Only reason I kept with the transaction was due to the young lady V, she had it a bit more easy to rent the truck. MerciMYRNA ESTELLA C.
Don't add charges that were not authorized by customer.Clyde E.
Extremely disorganized, it took about an hour from my reservation time to receive my keys as the guy working at the front desk was MIA, and then could not locate my reservation. The drop box is located 200 yards away from the parking lot and is nearly impossible to find. I had also reserved a dolly and it was not with the vehicle, and then was charged for it missing. Charged a cleaning fee for absolutely no cleaning needed as I only transported boxes. Please note: you have to grab your keys from the front desk person who leaves at 6 pm, and his after hours employee has to be tracked down around the parking lot. He was also calling his manager for about 30 min in front of me to confirm my reservation.Candice R.
A laundry mat seriously. Very poor English was spoken was told to drop off at 930. They did not open till ten. Do not I repeat do not go here. First turn out of parking lot crack head was heating his drugs with a spoon and lighter.Shawn M.
Communicate clearer on the phone. It was likely because the maskAMANDA N M.
Everything on the front end of the rental process was great. It's the drop of location and the final bill that i have complaints aboutSCOTT DAVID M.
The 26' truck I reserved weeks in advance was not ready at the scheduled time. I was told it would be ready 4 hours after my reservation time, it was not. The agents found me a shorter 20' truck at another location 5 hours after my scheduled time. The agents said they would give me a discount because I would now need to make 2 trips instead of one. I was charged full price for my rental, I will never use Uhaul again and will refer friends and family to another company.MARC K.
We were told that the vehicle would be 0,89/mile until we returned it. I asked about unlimited miles or a flat rate and the representative didn't know anything about those programs. Just frustrating.SCOTT ALLEN E.
Le client n'a pas laissé de commentaire.eugene R.
The guy that checked us out the rental did struggle with a thing or two but it was amazing seeing how helpful,kind and motivated he was to provide a great service Overall amazing guy Easy and straight forward location and makes you feel at peace compared to other locations nearby with asswhole associates who feel their to much and dont care about the customerSHAYLAH V.
The guy lost the keys to the truck I reserved. Charged me for the truck. Said he refunded me but I haven't seen it refund yet. He got me a replacement truck; however, he told me that instead of the one-way trip I reserved he informed me that if I wanted the truck I was required to bring it back to this store. Upon return, he then charged me for the extra gas and mileage from the extra 40 mile trip that I didn't want to take. I reserved a one-way with a drop off at my destination. He also charged me 132 for the first truck, the one he lost the keys to, but when he charged me for the second truck it was 135. It also took him an hour to get the new truck and I had movers waiting. So all around I got screwed. Still waiting for that refund on the first truck tooJoseph F.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Keith W.
A great experience and the level of service was outstanding and very professional!Sekou W.
I was charged almost double what I was told I would be chargedJerold N.
Give the actual location with a picture of the lock box. Also, if you're going to change the location after the reservation is confirmed that you change it in the calendar.vikki A.
Because of the pandemic, I would have thought that the van would have been wiped down inside the cab. It was very dusty and didn't appear to have been cleaned for a while. The back of the truck was clean and had been swept out. In general the van was in good shape.Craig P.
Le client n'a pas laissé de commentaire.Michael B.
Exterior esp. windscreen dirty at pickup and engine needed tuneup.ROBERT W D.
I really satisfied with this location is servicehassan A.
Location is in a laundromat. Employees were not wearing masks properly. Did not have a dolly or blankets, did not call me before to tell me this. I arrived and the dolly and blankets were not available, so I had to go rent some from another location. That is not the experience I expect from Uhaul.Robert S.
They were helpful. The location is unusual.JAMES TAO A.
Good peopleAbdihakim K.
The facility was a bit slow but overall I had no issue with renting from this location. My biggest issue was with the website. I didn't realize that my "preferred location" was just that. The location ended up being around 20 miles away.Brian H.
The staff at this location were professional and helpful. The van we rented was very nice--new and clean.Kristina G.
Le client n'a pas laissé de commentaire.Lalith M.
All is well!Melanie B.
The staff member was friendly and knowledgeable. However the location, was 45 miles away from our desired pick up location, with traffic an hour and a half away. We were notified of the night before the pick up of this new location. We were also told it was a hub after we called and it was a laundromat in a strip mall.Jeffery M.
They offered awesome service and had a truck ready to go!CALEB B.
They lied about the cost of the uhaul and told me i was only paying 175 $and it ended up being over 500 $!!!! Fucking absurd. Never will I go here again. BullshitNichole H.
I had no clue where I was picking up this rental truck this was the most â€œconvenientâ€ location for pick up I just followed the GPS, first of all the address takes you to a shopping center that's packed with people walking around in the parking lot and the most chaotic driving I've seen.. (And the chaos was still there after we came back to drop the truck off 3 hrs later) since we couldn't find the office because it's not a U-Haul building It's in side this laundromat, (so weird) once inside the one guy behind the computer was helping another person, no big deal we found a seat and sat down. after a few minutes he finishes with the man and I get up thinking we're next but he then walks out with the man and does not return for about 15minutes! There's another guy behind the counter and all he did was ask for my phone number and then stared at the computer screen without saying a word.. He did answer the phone three times while I was standing in front of him.. I said what can I give you so we can get this going? My frustration was simply the fact it took over 30minutes to pick up a truck. When the guy came back he was friendly and helped me get the truck, I was already pissed at this point. Thanks but I'll make sure the building says U-Haul on it next time!MARTINEZ B.