The truck was not checked in properly - i have been charged for 99 miles when i only went 45 and for 4 gallons of gas when i put 5 gallons in before i turned it in. I have no picture of the dashboard so no way to prove it other than my word.
Pamela Schwarz
Customer Reviews for Weber Company And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The service agent at the pickup location was extremely helpful!
William SkidmoreGreat van and nice people.
Charlotte HarrisTires were bald on the truck and it was very unsafe to drive. Absolutely ridiculous they rented it out that way. We also had reserved extras and didn't give us a thing. It was a mess in my opinion.
Christopher GravinkThe staff was very friendly and their prices are extremely fair. I will definitely come back.
Joseph KaserExtended Open hours would be appreciated or the ability to pickup unit on weekend for Monday usage without Saturday/Sunday charge.
ROBERT MARANOHave someone there to help with the trailer if needed.
Mandy BartolovichThe staff was friendly , helpful, and courteous. I would do business with them again.
DANIEL CICORAUnfortunately the app wasn't easy to use regarding 24/7 pickup. We didn't realize that we each needed a phone for verification so we had to give an alternate number who happened to live across country, wasn't expecting a call at 4am. Needless to say, we had to drive back to the house to retrieve another phone.
Richard TolmanGreat service overall, we'll definitely rent again when the need arises!
Patti PekoVan was muddy inside and the window was left open on the passenger side, which it had rained and was presently raining when picked up.
gene fritzscheNice people...smooth transaction.
Charlotte HarrisSent the wrong U-haul photo waited a hour until u-haul was finally found. Very unprofessional. The least y'all can do is send the correct photo to your customer. Customer Service line was great tho
Wynter HolseyAir pressure incorrect and tire severely out of balance. Weber was great - no fault on their part.
Michael CuiksaPeople were very pleasant and organized. Also, the movers from World Wide Movers were really great
Charlotte HarrisThe owners were really nice. Excellent customer service.
Zubair AhmadSuch a pleasant experience! It was a seamless process! Everything went so smooth!
Gina RotskyThe folks at Weber company & storage were wonderful. Very pleasant experience.
Mitchell PikeGreat people, best experience I've had with uhaul. I rent trailer 4-5 times a year with you but will always be going to this location from now on.
DANIEL SPRENGERGreat customer service!
Priscilla RichardsonWe did not receive the blankets as ordered. The mobile pick up and return were cumbersome.
Michael GrabowskiTruck was ready for the reservation. It was in excellent condition and spotlessly clean. Staff person was friendly and helpful as she explained everything clearly and efficiently. Will definitely use this location when the need arises in the future.
John YostThe app return process was very slow to upload photos. Otherwise it worked fine.
Kurt OhlrichThe family at Weber Company are always a pleasure to rent fro, and I will use them in the future.
Mark BayzathDropped off on a Sunday snd called the 833 phone number and the person walked through the verification of truck easily
Lois SumegiI didn’t like that I was charged for 2 days
David WolfleyBest U-Haul pick up and drop off experience ever-( I’ve used u haul numerous times and this is the best location I’ve ever dealt with…)
JEFFREY BARROWI will definitely be using this location from now on. They were very friendly and the equipment was perfect. Merci.
Andrew ShuppVery friendly, good customer service and easy return of equipment. Would highly recommend them to anyone.
KENT ROZELThe vehicle was clean enough-but the cab was in need of being wiped down and vaccumed. The real problem I had is that I requested and was charged for furniture pads, but they were not provided. I am requesting the charge for this be reversed.
chad SimpsonVery pleasant to work with. Even with loss of power at their location was able to attain the rental, will definitely use again if needed.
robert duncanFront window needed to be cleaned inside. The button for the rear dome lights didn't work
JOSEPH ROGALThis location was great! I parked the truck and went to the door. The lady who answered just had me give her the key and she said she would take care of the rest.
JOHN REITERThe customer service experience of this location was sub par. Signage was not clear/legible and the receptionist was not very friendly.
John SevastosEasy scheduling, picking up and dropping off. Reasonably priced for a short move.
John BobangoI have used this location several times in the last year
Robert KENNELEYIt is always a pleasure to deal with the great staff here at Weber Company
Henry BaileyCheck the latches that close the back door of the larger trucks for ease of opening. Sometimes they stick and it's hard to open.
Madeleine DautartasOwner went out of his way to get me the truck I needed. Excellent service.
Chesane MeakinFast and friendly. Able to help multiple customers simultaneously while providing top notch customer service
Mike GoldVery fast and friendly service. Couldn't ask for more!
Mike GoldFast, friendly service.
Mikhail NemirovskiyKatelyn and her family are always accommodating, friendly, and fast! We usually NEVER have a reservation, but they ALWAYS take good care of us. I won't rent anywhere else.
caleb millsEverything was Wonderful. I feel the truck windows and the 20' foot interior compartment could have been a bit cleaner. I always leave things cleaner than they were and when I swept out the main compartment it was pretty full of dust and some debris that wasn't mine, otherwise I'm not complaining. Merci
Hugh RussellUsed online system to return. The online instructions were easy to follow.
Arilene HernandezFriendly service good trucks, great place.
Dana OnyshkoThe return process was simple and easy. Very good location.
Paul RochetteAble to find the proper trailer and check out quickly always heavy duty equipment ready to rent reasonable rates also
JOSEPH THISTLEWOODIssue with the pick up process and keys, had to call support and the person was very condescending on the phone. The video on how to get the keys did not match the type of box lock so it made it very confusing. The truck was not swept out from previous users, lots of dried mud in the back and also floor of driver's side.
Cassandra MorseThe drop-off was a bigger mess. The reservation was deleted, and reinstated with incorrect dates.
Mark MikolanisEverything was good
Michael ThreatGreat customer service and friendly staff!
Ken SloanThe agents at this location could not have been better! Really friendly and knowledgeable. We needed a little extra assistance and there was an auto parts store on the property where there is a good relationship and they were able to step in and help. Would absolutely recommend this U-Haul location!
Kelley ThompsonThe crew at the rental office were amazing and wonderful (Weber and Company). Merci!
Ryan ConlonThe only thing we can think of is having a ramp to help load and unload. I'm not sure if we overlooked adding it to our rental. Great location and service!
LINDA PRITCHARDOffice personnel was very polite and friendly! The u haul was available on short notice which worked out, I rented a 15ft van and it was just right! Chesterland u haul was a good experience.
Robert KaschalkVery friendly people. Made it easy to return my truck and trailer.
James Washam