Customer Reviews for Wen U Need US
(U-Haul Neighborhood Dealer)

707 évaluations

26 Billings Rd   Warren, ME 04864

(207) 273-1102

Heures d’ouverture

  • Mon-Sun: 8:30 am–6 pm

Services dans cet établissement :

Pour nous contacter

(207) 273-1102

26 Billings Rd
Warren, ME 04864

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8:30 am–6 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Awesome service.

CARY FARLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIE NIELSEN 
Évaluation :
5

No review can express how grateful we are to Steve & Wendy from Wen U Need Us. Our experience with U-Haul this time was a nightmare from beginning right up to when we drove in to drop off the truck, opened the (horrific and troublesome) app and it mysteriously changed the drop off location which would have cost us more time, gas and also put us over in mileage. By now, with everything going on, we were at our wits end. Thank God we called the cell phone number (which, by the way, is available 24/7) and NOT the U-Haul number. Steve answered and changed everything. He was calm, upbeat and extremely helpful. He put our minds at ease that we wouldn't be hit with any unexpected fees, he corrected whatever the problem was with the drop off location and we were out of there in literally under ten minutes--a far cry from the more than an hour to pick it up and wonder what was going to happen when we couldn't finish the pick up process on the app. With Wen U Need Us, we had a receipt in our inbox within 20 minutes and everything was fine thanks to Steve and Wendy. If we could only deal with them, we would be U-Haul customers for life.

Richard Vix 
Évaluation :
5

Didn't see a need for any improvements. The whole process was smooth and Steve was great. Jeff Lord

Jeff Lord 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gael Mckeon 
Évaluation :
5

Absolutely recommend these guys. Can't say enough nice things about them. We rent twice a week 51 weeks out of 52. Why would you go anywhere else to rent a U-Haul!!

TODD - DRIVER HABITAT 
Évaluation :
5

We love these guys! We rent from them multiple times every week. They are very helpful and always take care of us!

TODD - DRIVER HABITAT 
Évaluation :
5

I love this place. Very nice people and it's so easy to pick up and drop off. Hassle free which is Great.

Pamela Teele 
Évaluation :
5

We didn't find anything that needed changing - the way things were set up for pick up and drop off of the truck worked very well for us, quick and easy! Customer service was awesome and friendly, we would definitely use this location for future UHaul needs!

brooke barrus 
Évaluation :
5

Truck was very clean, thanks Wendy

Allen Parker 
Évaluation :
5

Amazing service, Steve was great and talked me through the whole process. Everything was clean and well maintained, I will definitely be using this location again.

Elizabeth Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen Fry 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa Gaulin 
Évaluation :
5

All of the contact information and employees I interacted with were most helpful and kind. Merci.

Jean Shaw 
Évaluation :
5

courteous and professional

STEVEN CARVALHO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES LAWRENCE 
Évaluation :
5

Service was great. Keep doing what you do.

DANIEL BENNER 
Évaluation :
5

Customer service is always exceptional with Steve and Wendy, I really appreciate them so much.

Benjamin Dorr 
Évaluation :
5

Steve 's customer service is superb. Always easy and a pleasure to rent a UHaul from him at this location.

Chad MacDermid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Webber 
Évaluation :
4

Everything went very smooth. From picking up the truck, using it for my job then returning it

elizabeth wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne Ryan 
Évaluation :
5

Very customer friendly. I will always use this company for our moving needs.

Penny Morrill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erich Golden 
Évaluation :
5

Nothing I can think of. Really enjoy renting from Steve and Wendy.

James Bianchi 
Évaluation :
5

Get place, very helpful and professional. Will use again when needed

Betty Kijewski 
Évaluation :
5

Wendy was incredibly helpful. Best location I've experienced.

CHRISTIAN WINCKLHOFER 
Évaluation :
5

Best service of any Uhaul location we’ve used, and that’s many

Daniel Mercuro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA TURNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana Halwick 
Évaluation :
5

Most pleasant rental experience I've had to date. You've made it easy and organized what's not to love!

Colleen Sullivan 
Évaluation :
5

AS ALWAYS, THE HUSBAND AND WIFE TEAM AT WEN-U-NEED-US WERE PHENOMENAL. WON'T RENT ANYWHERE ELSE.

NEEDFUL THINGS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Klim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M Rooney 
Évaluation :
5

They were most helpful and flexible to our needs No improvement needed.

diane fancy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Mayes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally Russillo 
Évaluation :
5

Wendy and Steve had top notched communication. They made the whole process super easy! I will definitely be getting my future U-hauls with them. -Nate

Nate Spectre 
Évaluation :
5

Steve and Wendy are top tier in customer service and satisfaction. Nothing but stellar things to say about their clear and concise communication, attention to detail and timely response.

Daniel Richman 
Évaluation :
5

Stellar service! Over the top service, and knowledge of all facets of U-haul rental opportunities. Tip top vehicle, 15' truck, and rode with the comfort of a car. I highly recommend Steve and Wendy's Wen-U-Need_Us U-Haul rental.

Linda O Connor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY SAWYER 
Évaluation :
5

This was a last minute rental as a friend with a truck backed out. From start to finish Steve made the experience very easy and clear for us. Je referais appel à lui.

PAUL COLLINS 
Évaluation :
5

Very helpful and great to deal with!

Lynne Meagher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Patten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Walden 
Évaluation :
5

Steve and his wife were super accommodating. Plenty of parking and very helpful. Smoothest process with uhaul thus far. Would use them again

Shawn Anderson 
Évaluation :
5

The owner was wonderful in helping me!

Thomas Wells 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY MITCHELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena Abdallah 
Évaluation :
5

Don't change a thing! Incredibly friendly, helpful and accommodating. very professional. I am not one to write a review normally but this one was worth taking a minute to express my gratitude. Big! Thank you to Steve. ~Shaun 

Shaun Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE TASSI 
Évaluation :
5

Excellent customer service at this location. Things were explained clearly, questions answered promptly and the owners are very friendly and personable. Fortement recommandé!

Kayani Vannah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Rasmussen 
Évaluation :
5

This was an incredibly easy experience! Due to rain coming in, we were able to pick up the truck the night before. Communication was of the highest caliper and returning was super easy! The truck smelled so clean when we picked it up, and was very affordable. Absolutely hands down recommend these folks!

Amander Wotton 
Évaluation :
5

Great folks. Always helpful!

TODD - DRIVER HABITAT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne Perry 
Évaluation :
5

I've rented a lot of U-Hauls over the years, but I've never had a more positive experience than I did with Wendy and Steve at Wen U Need Us. They were incredibly friendly, accommodating, and courteous, and I had never been in a cleaner, nicer smelling U-Haul truck than the one that I picked up from them. I'll have some more rentals coming up in the area in the future, and there's absolutely no question that I'll be going with Wendy and Steve at Wen U Need Us on every occasion.

Peter Schwartz 
Évaluation :
5

Whenever we need a rental we always work with Steve and Wendy. They make the whole process simple and stress free. The equipment is always clean, well maintained and available when we need it!

Kristina Mont 
Évaluation :
5

Another wonderful experience at Wen-U-Need-Us! They’re the best

CHRISTIAN WINCKLHOFER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI TOWNSEND 
Évaluation :
5

Experience was far beyond my expectations I did not see anything that needed improvement great work

Krista Lopez 
Évaluation :
5

Truck pick up and drop off were both easy and efficient. Well done!!

WILLIAM FALK 
Évaluation :
5

Steve is an excellent communicator and extremely organized-- we required weekly rentals for a very busy summer season, and he makes it stress free and simple to secure reservations far in advance, alleviating what could otherwise be a stress-inducing prospect. The vans are always clean, in good standing, and drop-off and pickup is seamless. Best in the Midcoast.

Casey Engelman 
Évaluation :
5

Very great service excellent communication experience perfect

shannon estes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WONDERING GOAT SOAP CO 
Évaluation :
5

Nothing - Wen-U-Need Us is the best experience I have ever had renting from UHaul.

Colin Kelley 
Évaluation :
3

Tedious check in with poor cell service. Why not improve that? It was raining too! Give a list of needed photos for renters to fill out tedious checkout out of the rain with good cell service!

CAROL HIRSH 
Évaluation :
2

I was contacted via text and told to call the facility to discuss me upcoming rental. I did not call the number that texted me. I called the business direct. During my call I was offered the 'discounted' rate of $1,09 per mile instead of the $1.29. We did not discuss Safe Move insurance. I thought how thoughtful this location was to offer a better rate. Unfortunately for me I did not read the rental contract before driving off. My rate was the original $1,29 per mile and I was additionally charged for the safe move insurance which I intentionally declined upon reserving. I would not recommend letting the business contact you to "update" your reservation. Though it may seem extremely helpful it's not what your being told. Always verify, let my mistake save your money.

Chelsea Kallahan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick OBannon 
Évaluation :
5

Steve and Wendy provide amazing customer service and have taken care of us time and time again. We really appreciate them!

Benjamin Dorr 
Évaluation :
5

GREAT service. Last minute need and they could not have been more accommodating. Merci.

Eric VanHorne 
Évaluation :
5

WE USE WEN U NEED US A COUPLE OF TIMES PER WEEK. THEY ARE ALWAYS HELPFUL IN GETTING US THE TRUCK WE NEED. THE TRUCKS ARE ALWAYS IN GREAT SHAPE, EASY TO PICKUP AND RETURN. THE SERVICE IS AWESOME!! THANKS STEVE AND WENDY!

TODD - DRIVER HABITAT 
Évaluation :
5

Wendy and Steve run an extraordinarily high-function, people-friendly, super-efficient business. This was my first experience with them and there WILL be more to come!!

PETER RALSTON 
Évaluation :
5

Wen U Need US goes up and beyond when it comes to renting clean, reliable trucks with fantastic customer service.

Shane McGarvey 
Évaluation :
5

Very convenient, very courteous, very simple to do. Thank you very much ! Kelly and Jasmin

Kelly Thompson 
Évaluation :
5

Steve was very helpful and accommodating. He was polite and professional. We will use again for any big deliveries in the future. Lance Boody Bay View Painting

Lance Boody 
Évaluation :
5

Wendy runs a smooth operation...with a little help from Steve. :)

STEVEN CARVALHO 
Évaluation :
5

I rent 2-3 uhauls a week from the folks at Wen-U-Need-Us and I can safely say their impeccable customer service is par none. They repeatedly go out of their way to accommodate my myriad requests, patiently answer my questions, and give this same, stellar treatment to anyone else I send their way. Honesty and integrity personified, and a true feather in the cap of our community.

CHRISTIAN WINCKLHOFER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rion Marcy 
Évaluation :
1

They lied and charged way more money than we agreed upon horrible place don't recommend anyone renting from rt 90 in Warren Maine

STACY GRIERSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN SHOUGARD 
Évaluation :
5

Great customer service and everything was ready to go for me right when I got there and were super flexible with the drop off. 5stars

Max Bartoletti 
Évaluation :
5

Excellent and friendly customer service.

Michael Ghazzaoui 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN KOENIG 
Évaluation :
5

Definitely recommend this location to anyone and everyone needing a towing or moving vehicle. Steve helped me figure out what equipment I needed for the job I was trying to do, was upfront about quotes, answered any questions I had clearly and concisely and was just generally a real pleasure to work with. Awesome service, clean and well maintained vehicle and very easy pickup and drop off process.

KATRINA HIGHLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Fitzpatrick 
Évaluation :
5

SMOOTH EXPERIENCE - STEVE WAS TERRIFIC!

Cynthia Powell 
Évaluation :
5

Excellent U-Haul experience! Snaps for everyone!

Nancy Gribble-Tay 
Évaluation :
5

They went above and beyond to help me. I appreciate their kindness that made the move go smoothly.

leeann beaulieu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Dalgleish 
Évaluation :
5

Thank you very much!!!!

Christopher Young 
Évaluation :
5

Great job, quick, easy, courteous and clean. Merci.

MARK ANDREWS 
Évaluation :
5

Impeccable! Steve and Wendy went above and beyond.

CHRISTIAN WINCKLHOFER 
Évaluation :
2

Rude people. I made my reservations weeks before I needed the truck then about a week before I got a call from the new location. The new location was way further away from the central location of where I needed it in the first place so an end it cost me at least $50 more than it should've. Total bait and switch it won't happen again cause I won't rent from either one of these locations

James Dorian 
Évaluation :
5

Steve and his crew are absolutely over the top helpful. I live not too far away but have never met them. The service was absolutely five stars ! Channeling Schwarzeneger, "I'll be back" ! Great place to rent from.

CHRIS FINN 
Évaluation :
5

Steve & Wendy are great - really helped us in a jam. Found us a 10ft u-haul on July 4th weekend!!!! Thank you for the great service.

CAROLYN THOW 
Évaluation :
5

There are several U-Haul places in my general area, and this is the best! Clean, professional, and friendly. I've rented from this location twice now and will definitely be back when the need arises.

Thia Hamilton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlee Cowan 
Évaluation :
5

Steve and Wendy are exceptional. Tremendous service

CHRISTIAN WINCKLHOFER 
Évaluation :
5

They made the process of renting the truck very easy. Good communication. Will certainly use them again when I need a truck.

robert cochran 
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