No review can express how grateful we are to Steve & Wendy from Wen U Need Us. Our experience with U-Haul this time was a nightmare from beginning right up to when we drove in to drop off the truck, opened the (horrific and troublesome) app and it mysteriously changed the drop off location which would have cost us more time, gas and also put us over in mileage. By now, with everything going on, we were at our wits end. Thank God we called the cell phone number (which, by the way, is available 24/7) and NOT the U-Haul number. Steve answered and changed everything. He was calm, upbeat and extremely helpful. He put our minds at ease that we wouldn't be hit with any unexpected fees, he corrected whatever the problem was with the drop off location and we were out of there in literally under ten minutes--a far cry from the more than an hour to pick it up and wonder what was going to happen when we couldn't finish the pick up process on the app. With Wen U Need Us, we had a receipt in our inbox within 20 minutes and everything was fine thanks to Steve and Wendy. If we could only deal with them, we would be U-Haul customers for life.
Richard Vix
Customer Reviews for Wen U Need US
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Didn't see a need for any improvements. The whole process was smooth and Steve was great. Jeff Lord
Jeff LordAbsolutely recommend these guys. Can't say enough nice things about them. We rent twice a week 51 weeks out of 52. Why would you go anywhere else to rent a U-Haul!!
TODD - DRIVER HABITATWe love these guys! We rent from them multiple times every week. They are very helpful and always take care of us!
TODD - DRIVER HABITATI love this place. Very nice people and it's so easy to pick up and drop off. Hassle free which is Great.
Pamela TeeleWe didn't find anything that needed changing - the way things were set up for pick up and drop off of the truck worked very well for us, quick and easy! Customer service was awesome and friendly, we would definitely use this location for future UHaul needs!
brooke barrusTruck was very clean, thanks Wendy
Allen ParkerAmazing service, Steve was great and talked me through the whole process. Everything was clean and well maintained, I will definitely be using this location again.
Elizabeth JohnsonAll of the contact information and employees I interacted with were most helpful and kind. Merci.
Jean Shawcourteous and professional
STEVEN CARVALHOService was great. Keep doing what you do.
DANIEL BENNERCustomer service is always exceptional with Steve and Wendy, I really appreciate them so much.
Benjamin DorrSteve 's customer service is superb. Always easy and a pleasure to rent a UHaul from him at this location.
Chad MacDermidEverything went very smooth. From picking up the truck, using it for my job then returning it
elizabeth woodVery customer friendly. I will always use this company for our moving needs.
Penny MorrillNothing I can think of. Really enjoy renting from Steve and Wendy.
James BianchiGet place, very helpful and professional. Will use again when needed
Betty KijewskiWendy was incredibly helpful. Best location I've experienced.
CHRISTIAN WINCKLHOFERBest service of any Uhaul location we’ve used, and that’s many
Daniel MercuroMost pleasant rental experience I've had to date. You've made it easy and organized what's not to love!
Colleen SullivanAS ALWAYS, THE HUSBAND AND WIFE TEAM AT WEN-U-NEED-US WERE PHENOMENAL. WON'T RENT ANYWHERE ELSE.
NEEDFUL THINGSThey were most helpful and flexible to our needs No improvement needed.
diane fancyWendy and Steve had top notched communication. They made the whole process super easy! I will definitely be getting my future U-hauls with them. -Nate
Nate SpectreSteve and Wendy are top tier in customer service and satisfaction. Nothing but stellar things to say about their clear and concise communication, attention to detail and timely response.
Daniel RichmanStellar service! Over the top service, and knowledge of all facets of U-haul rental opportunities. Tip top vehicle, 15' truck, and rode with the comfort of a car. I highly recommend Steve and Wendy's Wen-U-Need_Us U-Haul rental.
Linda O ConnorThis was a last minute rental as a friend with a truck backed out. From start to finish Steve made the experience very easy and clear for us. Je referais appel à lui.
PAUL COLLINSVery helpful and great to deal with!
Lynne MeagherSteve and his wife were super accommodating. Plenty of parking and very helpful. Smoothest process with uhaul thus far. Would use them again
Shawn AndersonThe owner was wonderful in helping me!
Thomas WellsDon't change a thing! Incredibly friendly, helpful and accommodating. very professional. I am not one to write a review normally but this one was worth taking a minute to express my gratitude. Big! Thank you to Steve. ~Shaun
Shaun MasonExcellent customer service at this location. Things were explained clearly, questions answered promptly and the owners are very friendly and personable. Fortement recommandé!
Kayani VannahThis was an incredibly easy experience! Due to rain coming in, we were able to pick up the truck the night before. Communication was of the highest caliper and returning was super easy! The truck smelled so clean when we picked it up, and was very affordable. Absolutely hands down recommend these folks!
Amander WottonGreat folks. Always helpful!
TODD - DRIVER HABITATI've rented a lot of U-Hauls over the years, but I've never had a more positive experience than I did with Wendy and Steve at Wen U Need Us. They were incredibly friendly, accommodating, and courteous, and I had never been in a cleaner, nicer smelling U-Haul truck than the one that I picked up from them. I'll have some more rentals coming up in the area in the future, and there's absolutely no question that I'll be going with Wendy and Steve at Wen U Need Us on every occasion.
Peter SchwartzWhenever we need a rental we always work with Steve and Wendy. They make the whole process simple and stress free. The equipment is always clean, well maintained and available when we need it!
Kristina MontAnother wonderful experience at Wen-U-Need-Us! They’re the best
CHRISTIAN WINCKLHOFERExperience was far beyond my expectations I did not see anything that needed improvement great work
Krista LopezTruck pick up and drop off were both easy and efficient. Well done!!
WILLIAM FALKSteve is an excellent communicator and extremely organized-- we required weekly rentals for a very busy summer season, and he makes it stress free and simple to secure reservations far in advance, alleviating what could otherwise be a stress-inducing prospect. The vans are always clean, in good standing, and drop-off and pickup is seamless. Best in the Midcoast.
Casey EngelmanVery great service excellent communication experience perfect
shannon estesNothing - Wen-U-Need Us is the best experience I have ever had renting from UHaul.
Colin KelleyTedious check in with poor cell service. Why not improve that? It was raining too! Give a list of needed photos for renters to fill out tedious checkout out of the rain with good cell service!
CAROL HIRSHI was contacted via text and told to call the facility to discuss me upcoming rental. I did not call the number that texted me. I called the business direct. During my call I was offered the 'discounted' rate of $1,09 per mile instead of the $1.29. We did not discuss Safe Move insurance. I thought how thoughtful this location was to offer a better rate. Unfortunately for me I did not read the rental contract before driving off. My rate was the original $1,29 per mile and I was additionally charged for the safe move insurance which I intentionally declined upon reserving. I would not recommend letting the business contact you to "update" your reservation. Though it may seem extremely helpful it's not what your being told. Always verify, let my mistake save your money.
Chelsea KallahanSteve and Wendy provide amazing customer service and have taken care of us time and time again. We really appreciate them!
Benjamin DorrGREAT service. Last minute need and they could not have been more accommodating. Merci.
Eric VanHorneWE USE WEN U NEED US A COUPLE OF TIMES PER WEEK. THEY ARE ALWAYS HELPFUL IN GETTING US THE TRUCK WE NEED. THE TRUCKS ARE ALWAYS IN GREAT SHAPE, EASY TO PICKUP AND RETURN. THE SERVICE IS AWESOME!! THANKS STEVE AND WENDY!
TODD - DRIVER HABITATWendy and Steve run an extraordinarily high-function, people-friendly, super-efficient business. This was my first experience with them and there WILL be more to come!!
PETER RALSTONWen U Need US goes up and beyond when it comes to renting clean, reliable trucks with fantastic customer service.
Shane McGarveyVery convenient, very courteous, very simple to do. Thank you very much ! Kelly and Jasmin
Kelly ThompsonSteve was very helpful and accommodating. He was polite and professional. We will use again for any big deliveries in the future. Lance Boody Bay View Painting
Lance BoodyWendy runs a smooth operation...with a little help from Steve. :)
STEVEN CARVALHOI rent 2-3 uhauls a week from the folks at Wen-U-Need-Us and I can safely say their impeccable customer service is par none. They repeatedly go out of their way to accommodate my myriad requests, patiently answer my questions, and give this same, stellar treatment to anyone else I send their way. Honesty and integrity personified, and a true feather in the cap of our community.
CHRISTIAN WINCKLHOFERThey lied and charged way more money than we agreed upon horrible place don't recommend anyone renting from rt 90 in Warren Maine
STACY GRIERSONGreat customer service and everything was ready to go for me right when I got there and were super flexible with the drop off. 5stars
Max BartolettiExcellent and friendly customer service.
Michael GhazzaouiDefinitely recommend this location to anyone and everyone needing a towing or moving vehicle. Steve helped me figure out what equipment I needed for the job I was trying to do, was upfront about quotes, answered any questions I had clearly and concisely and was just generally a real pleasure to work with. Awesome service, clean and well maintained vehicle and very easy pickup and drop off process.
KATRINA HIGHLEYSMOOTH EXPERIENCE - STEVE WAS TERRIFIC!
Cynthia PowellExcellent U-Haul experience! Snaps for everyone!
Nancy Gribble-TayThey went above and beyond to help me. I appreciate their kindness that made the move go smoothly.
leeann beaulieuThank you very much!!!!
Christopher YoungGreat job, quick, easy, courteous and clean. Merci.
MARK ANDREWSImpeccable! Steve and Wendy went above and beyond.
CHRISTIAN WINCKLHOFERRude people. I made my reservations weeks before I needed the truck then about a week before I got a call from the new location. The new location was way further away from the central location of where I needed it in the first place so an end it cost me at least $50 more than it should've. Total bait and switch it won't happen again cause I won't rent from either one of these locations
James DorianSteve and his crew are absolutely over the top helpful. I live not too far away but have never met them. The service was absolutely five stars ! Channeling Schwarzeneger, "I'll be back" ! Great place to rent from.
CHRIS FINNSteve & Wendy are great - really helped us in a jam. Found us a 10ft u-haul on July 4th weekend!!!! Thank you for the great service.
CAROLYN THOWThere are several U-Haul places in my general area, and this is the best! Clean, professional, and friendly. I've rented from this location twice now and will definitely be back when the need arises.
Thia HamiltonSteve and Wendy are exceptional. Tremendous service
CHRISTIAN WINCKLHOFERThey made the process of renting the truck very easy. Good communication. Will certainly use them again when I need a truck.
robert cochranSteve, keep up the good work. Thank you.
Brian Bradley