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The U-Haul computer servers were extremely slow the day I rented. However, U-Haul customer service was extremely helpful as well as Brian at Wenzels Automotive! Always had good experiences with U-Haul!
The people that help me where great
There wasn't a code to put the key in the drop box
N/a
From my perspective a very well ran business.
Dropped off after hours, so there was no direct contact. The location was extremely convenient, though!
I was not told that my reservation wasn't guaranteed and then was sent a confirmation with a different pick up time. Had to go to an out of the way location to pick up a truck at the time I needed it and was given the wrong dolly.
Filled an immediate need very well. Second time I've used them and I would recommend them to anyone who needs a truck.
Employees are very friendly and helpful.
Wenzels was fine, they were quite helpful in getting the trailer rented. I did NOT like having to go 20 miles to pick up a trailer when I had made the reservation with a UHaul location 5 miles from my house.
Terrible, Horrible, By far the worst Customer Service, & they are thieves.
Bring truck to me????!
Continue to treat people with kindness I really appreciated that thank you.
Equipment doors were bent and let in air. Someone must have tried to steal them in the past or locked the keys in them too many times. Location is in an ok neighborhood. I wouldn't spend all day there, you're close to Zion and some bad areas for theft and crime.
Service was smooth and fast
When we picked up the equipment the people working at the location never came out to help us hook up the trailer they pointed to the trailer and said it's right out there. They never made sure that we had the necessary pulling equipment nothing. They were no help! Luckily we knew what we were doing! This location is a horrible representation for the company!
i was in and out in the matter of a few minutes. wonderful
Awesome location. Thank you.
Google maps says this location opens at 8am, but when I called a few times nobody answered. Otherwise a great experience.
I don't know of anything that could have been an improvement. Everything was perfect. I will be back.
The associate at the drop off location was very warm and welcoming.
We dropped off the truck after hours with no problem returning the keys to the drop location.
I've been renting trucks for a long time and this was the easiest time ever!! I love being able to start process online! The guy at the place was great!!
I returned the truck the same day I rented the truck. I had to check several times & still no one was there. I had to finally drop the key in a hole. I informed him that I'll return the key the same day (in a few hours). He did not inform nor communicate with me that he won't be there & how to drop off the truck. I refilled the gas tank to 3/8 exactly where it was when I took the truck. I was still charged $10.40 for 2.6L of gas. Horrible service! I wasted my gas driving to the location several times to make sure I return the truck officially.
This location was excellent and the business owner was quite helpful. The issues I have regarding my recent rentals deal with the uhaul corporation. There was quite a bit of hassle and inconvenience. I placed my reservation for a 26' truck and auto transport around 3 weeks before my move. I received confirmation emails the day before the move giving me a location that was 45 minutes away from my house instead of something local, and the auto transport was confirmed for a separate location. When I called to confirm my truck rental, I was lucky to get in touch with the owner, as the business was planning to be closed the day of my rental. The owner made arrangements with me to pick up the truck. Had he not been willing to accommodate, my entire move and weekend would have to have been postponed. Very poor planning and coordination by uhaul, but great customer service by the location owner.
nothing great service
Next time you send someone to 4 different locations. Make sure you give them a call, this was such a huge inconvenience that I had to drive to different locations when I had movers waiting and were being paid by the hour
Very friendly, fast and efficient. I would go there for a uhaul ianyday instead of the one on Lewis Ave!
They were very nice and courteous. I was in and out when renting and they even let you do night drops if you do not finish by 5:00. I would us them again.
A little more direction on using the online return tool would be nice. Such as taking pictures via your return tool. I initially took pictures thinking I could attach them and found out I could not. I had to return to the site to complete the check in.
The truck had apparent mechanical issues. Turning the wheel you could hear loud screeching and grinding around the wheels. Breaks sounded horrible. Was really afraid to drive the truck but took a chance. Had no other choice.
Extremely responsive!!'
I go to Wenzel's for all my rental needs, even though I live and work over the border in WI. They have always been courteous, prompt, and reliable. This particular transaction, the main U-Haul "point of sale" was down, which caused a delay of over half an hour while they tried to fix the situation for me. Eventually, I had to leave and return later to pick up the trailer. Wenzel's works very hard for their customers, and it was frustrating to be held up like that. Hopefully, U-Haul can correct the issue so it doesn't happen. Again, Wenzel's is great. Always courteous and prfoessional.
I've always rented from this location with no problems, good customer service, I will always rent from them.
Educate Wenzel's the" UHaul way" . He was irritated because I asked alot of questions, he used foul language. I asked if an alternate payment could be made at the drop off. All I got was " NO" He said he would loose his commission. It was most unpleasant. I always rent from UHaul, never had a bad experience ....until now.
Quick + Friendly!
Very friendly. Pleasure to do business with which was very nice.
Nothing except, adding a reverse camera option on enclosed van's in the future.
All was fine. I was treated with respect and professionalism.
The location was very accommodating and staff easy to work with. We had a very positive experience using U-Haul for our needs. Thank you.
Best rental experience I have ever had.
Did not take time to go over the trailer damage
I reserved a van on Thursday May 5 2016 for Saturday May 72016 from 11:00am til 3:00pm when I got there the a Van was not there the clerk was not much help he offered me a truck so I took it but the funny thing is when I dropped the truck off later in the day there was a van in the lot so it seems like he rented the van to someone else that I reserved l just think it's poor business especially when you reserve something
When I returned the truck I simply handed the keys to an employee in the parking lot the truck was not checked over or looked into.
Fast and easy.
Arrive 15 minutes prior to the appointment if it's opening time, not 15 minutes after.
Things were fine with the exception of no windshield washer fluid.
The person who helped us was nice but made uncalled for comments about us having to drive a UHaul such big distance! Another issue was that he would not let us rent more than six blankets even though they had many more right there.
