Customer Reviews for West Arab Mini Storage
(Concessionnaire U-Haul dans le voisinage)

91 évaluations

2388 Alabama Hwy 69   Arab, AL 35016

(256) 931-2587

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(256) 931-2587

2388 Alabama Hwy 69
Arab, AL 35016

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h30 pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna C. 
Évaluation :
5

Nothing great job very friendly

CHRISTOPHER G. 
Évaluation :
5

Keep doing what your doing

CHRISTOPHER G. 
Évaluation :
4

I rented a 6x12 Cargo Trailer and I have a 2019 Chevrolet truck with a factory towing package , the brake lights and blinker lights both worked on the trailer but that was all of the lights that worked . We were moving this past weekend so some of the move it was dark and I was unable to utilize the trailer after dark.

Casey G. 
Évaluation :
5

The app didn't work and didn't upload pictures. So had to use mobile site instead

Josh G. 
Évaluation :
1

Didn't receive the 100$ i got told I was gonna get back from using a prepaid card

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY H. 
Évaluation :
5

I made a non-contact reservation that allowed 50 miles and paid on my phone as I checked in. I was forced to go inside the building as there were no further instructions after check in. The man at the desk said that since I had driven to a further location I was allowed 20 more miles to make up for the drive. He then told me I owed more money. I told him I had just paid and showed that it was in fact taken from my bank. He stated that he did not know what the charge was for and I had a balance of 40 $. Turns out he forced me to have insurance on the truck and trailer which I had said NO to on my online reservation. He also changed my 50 miles to 30. I went over by 18 miles and was charged an extra day because the drop off location is a dead zone for my cell phone! No one answered the 1800 number to help with my return either. Now I've been charged almost 300 $!! It was supposed to only be 150. Absolutely ridiculous.

Erica G. 
Évaluation :
1

I made a non-contact reservation that allowed 50 miles and paid on my phone as I checked in. I was forced to go inside the building as there were no further instructions after check in. The man at the desk said that since I had driven to a further location I was allowed 20 more miles to make up for the drive. He then told me I owed more money. I told him I had just paid and showed that it was in fact taken from my bank. He stated that he did not know what the charge was for and I had a balance of 40 $. Turns out he forced me to have insurance on the truck and trailer which I had said NO to on my online reservation. He also changed my 50 miles to 30. I went over by 18 miles and was charged an extra day because the drop off location is a dead zone for my cell phone! No one answered the 1800 number to help with my return either. Now I've been charged almost 300 $!! It was supposed to only be 150. Absolutely ridiculous.

Erica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia S. 
Évaluation :
5

John was very friendly and helpful. Moving is stressful and he was able to calm the situation with helpful assistance.

patricia S. 
Évaluation :
5

Very nice guy to deal with

Amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa H. 
Évaluation :
5

These people make a point of offering a variety of U-Haul equipment . I highly recommend either location.

Robert J. 
Évaluation :
5

Easy all the way around

winter W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
4

My experience was problem free. I was late picking up the trailer but the guy was still super nice to me and so helpful. Pulled it from Alabama to California and never had a single problem. When I dropped it off in California i didn't even have to get out of my car. Was great.

janice H. 
Évaluation :
5

The lady that waited on me was very prompt and helpful.

Billy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert M. 
Évaluation :
5

The rental associate was awesome however, again the system is broken I rented vehicle and tow dolley same day same location upon completion of my move I was told that I owed for being late with one of the 2 pieces of equipment so does that pass the common sense test? no!!! The associate at this location took initiative and fixed the problem. Again Uhaul for as big of a company and moving reputation needs to up their technology game there os obviously glitches in the software and definitely no command verification. This is a Corporate issue and not a local one.

mitchell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barkley M. 
Évaluation :
4

My problem was not with the vendor, they gave excellent service. I had difficulty with the online reservation

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
5

Make sure the picking up address is the site that it said it is. It was a problem for us and we was a hour late because of the address that was sent wasn't correct or updated. Luckily I finally got a person at a u- haul place that helped us.

Jennifer H. 
Évaluation :
3

Rented a tow dolly, Link on emergency chains for car Needed repaired and the rubber pieces were missing.

Mark C. 
Évaluation :
1

Because I haven't gotten my refund back an very irritated about it

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

I couldn't get the return process to verify my location, however, this proprietor was very helpful in assisting with getting it done.

Eric G. 
Évaluation :
2

Keep your equipment maintenance and service better. The trucks only good for in town it's not good for a long haul like all the way to Orlando like had to drive it it had wind noise oil light was on it was a piece of crap

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
4

None. These folks do it right! LMA

Louis A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
4

The problem was not with the location, but with uhaul.com. I had reserved the truck in Albertville, Alabama but had to drive about 20 minutes away to Arab, Alabama. I was not aware of this until I checked my account and it had my pick up location listed at both of these locations. After about 30 minutes on the phone dealing with at least 2 agents who had no idea what was going on, I was told Albertville did not have any available trucks. When we arrived to pick up the truck in Arab, the gps would not recognize that we were at the location through the 24/7 link. After calling uhaul and spending about another hour on the phone, we were finally able to get the truck, but only with the assistance of the location's owner. We were to pick up at 7, but it was after 8 before we were able to. After hanging up with uhaul we realized there were no handtrucks on the truck. The owner explained they did not have any at that location. There were moving blankets that we did not request. I proceeded to spend another hour on the phone with uhaul attempting to locate a handtrucks at another location. By the time I was able to reserve a set that location did not open for another hour and was located on the other side of town. By this time we already had begun loading the truck and had no way to pick them up. Based on this experience I would not use uhaul again.

Johnny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

The employee that handled my rental at the highway 69 location was very nice and answered all of my questions a very friendly and helpful

Tina C. 
Évaluation :
1

Terrible customer service, late to the office, call to get service, very rude, didn't care about me the truck or nothing. I will not use uhaul ever again. You would really have to try to change my mind.

Corie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

got a reservation on a holiday and didn't realize it. This man left family and friends and a full smoker to get me what I needed. He went above and beyond the call of duty. Uhaul needs to fix the reservation system to prevent this. Had I realized what was happening I would have gladly canceled and rebooked for another day. You don't pay this guy enough!!!!!!

Jimmy B. 
Évaluation :
5

Very friendly, accommodating, compassionate staff. No improvements needed as this was my best experience of the many times I have needed a uHaul truck.

Laura B. 
Évaluation :
5

Was unable to use the 24/7 pickup. It kept telling me I was not at the right location. I was standing right in front of the office for West Arab Mini Storage. Luckily for me the owner was on site and we did it the old fashion way.

MARIE W. 
Évaluation :
3

Was very helpful and concerned when my husband fell off the back of the U-Haul.

Robert M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
4

The location manager was extremely helpful. But the online pick up, which I attempted to do before hours, was not successful. I have successfully utilized this option in the past, but on this occasion, my location could not be verified; therefore I could not proceed to the next step. After I explained to the manager, who had arrived early, what was going on, he called customer service, and I was finally able to leave with the truck about 45 minutes later than planned.

Matthew J. 
Évaluation :
1

We had to wait almost 30 minutes for the owner to show up. Once we got the uhaul their were finger nail clippings in all the cup holders and around the dash. Also the latch on the door wasn't working properly. It kept getting stuck and it was a struggle to get it down and to latch properly. Overall we will use u-haul again, but will find another dealer to rent from.

Jeff E. 
Évaluation :
5

Wonderful drop off. They checked the truck while I was there, said everything was good and emailed me a receipt. I always use this location when I use uhaul. Very friendly and helpful.

SALLY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOVAN R. 
Évaluation :
3

Truck had mud all over the ramp and inside the box was full of mud and dirt. The ramp did not want to come out completely. Once we were able to get it out, we couldnt get it to go back in for well over an hour causing a delay in our moving. Due to this our second trip was done without the ramp which was very difficult because the deck was very high on the truck. Overall, this experience with a uhual was horrible compared to past experiences.

Breanna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAROD M. 
Évaluation :
5

As a 61 year old to be traveling 9 hrs. alone, John made sure I would be driving safely by checking and rechecking hookups and lights. He went above and beyond duty! Thank

Diana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D. 
Évaluation :
1

I will never do business with this location nor will I recommend this location. This location was not open on Sunday when I dropped the truck off and left the keys in the drop box as instructed. I called this a.m. to verify that the truck was checked in, was going to see if I needed to go up to the location for anything and I got was a piss poor service. The member of the staffing team that I had the horrible experience of speaking with is John. (If the conversations are recorded, PLEASE for the love of God go and pull that recording as it will validate my complaint. I hope it's recorded for this purpose.) When he answered, there was attitude from the beginning. Seeing that I am not from around here, I asked if this was the location off of Hwy 69. His reply was that it was one of them. I said, ok, and asked is this the one that's right off of 231? At this point I'm just trying to verify that I am speaking with the correct location to verify the truck is checked in and I didn't need to go up there to do anything else. He then, in a very condescending way, that he answers the phone for all of the locations around Arab. I said, oh ok, then explained what I was calling for. He very rudely said, yeah, well if you check your email you will see that you have a confirmation email. I asked him why he was being such a smart ass and he denied being one. At that time, I again, verified the truck was turned in, checked in and made sure nothing else was needed from me. He said that everything was done. I told him bye and hung up. I would not recommend this location due to the staff member John that I had to speak to this a.m. He was very rude and a huge smart ass to me on the phone. I am glad that it was over the phone instead of in person. I hope management throughout the company sees this review and handles it so that he can not be so rude to another customer.

melissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
2

Don't appreciate being called a liar, picked up the truck on E and put in 30 $. Got to the drop off and let the man know that it was on E and his comment was ehhh I've heard that before, they are gonna charge you 4 $and whatever for the missing gallons. Luckily Paul's in guntersville had my back and kept me from being scammed.

Jonathon K. 
Évaluation :
5

Absolutely nothing fine southern hospitality thank you for the service you provided my family to safly an dependability move to Cullman Alabama with out a doubt I would use your service again thank you

theresa S. 
Évaluation :
1

Owner didn't have time to talk with me he had to go rent a mini storage told me l would have to wait until he got back. We had been traveling all day and very tired so I didn't appreciate his attitude

Henry Byron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim G. 
Évaluation :
5

U-haul rep very helpful and friendly. I have rented feom them before because of their great customer service.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross A. 
Évaluation :
5

Your agent is Arab Al was very helpful and pleasure to work with!

William B. 
Évaluation :
5

On reservations be more information about the pick up paper work you need.

ALVIN J. 
Évaluation :
5

Excellent service! Professional in rental pick up and return. Cannot think of anything that needs improvement, will definitely recommend and use again.

kathy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber F. 
Évaluation :
3

Larger lot for your equipment

ALVIN J. 
Évaluation :
5

Truck was very clean and ready to drive dealer was very nice and helpful would rent a truck from dealer at any time thanks

JUDY A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jae K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Everything was great

mitchel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos K. 
Évaluation :
4

Great customer service at this location!

Kathryn P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaye J. 
Évaluation :
5

Nothing service excellence Thank You

Natasha D. 
Évaluation :
5

Another uhaul dealer tried to cancel and resubmit our reservation. We had stopped at the 1st uhaul dealer on 69 not realizing the one we needed was further down the road. She told us the other one wasn't open on Saturdays which was false.

ronald A. 
Évaluation :
5

I had requested a dolly, but did not receive one

Elizabeth R. 
Évaluation :
5

Everything seems to be running fine.

shannon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim H. 
Évaluation :
5

I'm a landlord in Arab, Alabama and operated the truck to move a former renters belongings to the local charity to get ready for the next renter. UHAUL made my job a lot easier. Thankyou. Charles Fossler

CHARLES F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR D. 
Non reviews have been submitted for this location.

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