Évaluations des clients West Bellfort Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de West Bellfort Self Storage

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Phil M. le

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Le client n'a pas laissé de commentaire.

Oluchi O. le

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Nothing property manager was great !

Kirstin O. le

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I went with a closer facility

Jeffrey R. le

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The temporary office for the pick up location was in a box crate, the office equipment appeared outdated and the slow internet access delayed the process. The employee then charged the credit card on file, when I asked to charge a different one. The employee blamed the slow internet. Then there were no dollies that I requested on the reservation. The truck itself was filthy on the inside - peanut shells on the floor and drink stains around the cup holders. When dropping off my items at my storage unit, the truck battery died. While jumping the truck myself with assistance from another vehicle, I attempted to request roadside assistance online, via the app and a browser and the site would not function - this was attempted on an iPhone, android device, a MacBook, and PC based laptop. I proceed to call the roadside assistance number, I was on hold for half an hour before I hung up. After waiting to be helped for so long it was 9:45pm, I was forced to leave the truck unattended at the storage facility because the gate is locked both going in and and out at 10pm. My belongings were left behind with the risk of being towed, because I could not get in contact with ANYONE from UHaul. I went home and finally got assistance via live chat around 11:30pm, this has been the only effective way to get any assistance. Roadside assistance was eventually scheduled for 6am, when the gate access opens. I was told I would be contacted by a service provider in the morning, around 5:30am. In the morning, I had to call customer service at 6:30 to initiate the service provider being contacted and dispatched. Roadside assistance jumped the truck and recommended that I leave the car running at all cost. The truck was left running until returned. By the end of my experience with Uhaul, I am a day behind because I could not complete moving as scheduled due to the faulty equipment. My newborn had to sleep on the floor. I left a message with the rental location and they could not even return my call as a courtesy! I only received a $60 refund, and I do not think I’m being unreasonable when I expect the remaining to be refunded as soon as possible.

Fahad S. le

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Le client n'a pas laissé de commentaire.

Dondra H. le

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This truck's condition caused us to have a miserable trip! The heater was stuck in the wide-open on position and would NOT change! We called every number on the truck before we left Houston and wasted half a day trying to get someone on the phone! No answer ever! Had a mechanic look at it and he said the relays had been taken off the truck. Then, in the middle of the night, the check engine light came on. We had no choice but to go on because we were miles from any city.

CAMILLE C. le

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Give accurate information and not overbill for services not delivered.

blanca E. le

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Le client n'a pas laissé de commentaire.

Melissa A. le

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Thank you for helping us!

Brynn L. le

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Le client n'a pas laissé de commentaire.

Shakita M. le

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Le client n'a pas laissé de commentaire.

NETTIE C. le

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Nothing

Charde W. le

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Le client n'a pas laissé de commentaire.

DAVID W. le

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Training employees. There were charges on my receipt that could not be explained. Although he found out what they were he could not refund them. I was told I have to wait until Monday.

Sunny S. le

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The van really had a bad smell of stale cigarettes. I was grateful we were only moving a short distance, as I could not deal with the smell for more than 5 mins and definitely did not want that smell getting on my furniture.

R L S. le

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Le client n'a pas laissé de commentaire.

Darrin M. le

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There was a little bit of trash in the back of the truck. The cabin was clean.

ANNE I. le

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Le client n'a pas laissé de commentaire.

LUIS G. le

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Everything is fine, the person in charge there is excellent.

ALISHA P. le

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It was a great experience. I received excellent customer service, a clean vehicle and ez check out. Mr. Randy M. Was a pleasure to work with and made my experience extra special. He should definitely get a raise or recognition from his employer and UHaul. Thank you.

EVELYN H. le

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Nothing

Art W. le

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Le client n'a pas laissé de commentaire.