Customer Reviews for West Coast Self Storage Fircrest
(U-Haul Neighborhood Dealer)

77 évaluations

3001 S Mullen St   Tacoma, WA 98409

(253) 341-4439

Heures d’ouverture

  • Mon-Sat: 10 am–5:30 pm
  • Dimanche : de 10 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(253) 341-4439

3001 S Mullen St
Tacoma, WA 98409

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–5:30 pm
  • Dimanche : de 10 h a.m. 5 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Make sure the place is actually open at the time of pick up. Our place of pick up was changed by uhaul 2 days before our pick up date. The gal who called us didn't bother to check the hours they were open. We arrived at 9:00 to get the truck but they didn't open till 10:00. Very disappointed

Dan POWELL 
Évaluation :
5

Perfect!

Felipe Subido 
Évaluation :
5

the Service engine light was on when we picked up the truck and we noticed there was water in the truckbox. Not sure where the water was coming from. ( Maybe a leak in the roof ). The engine light stayed on the entire time while we had the truck. Besides that, your customer service team was very helpful and the transaction was easy.

VERNON Curry 
Évaluation :
5

Van was clean but had a lingering smell of what I assumed was tobacco and marijuana. Overall, the van was still usable and did a great job, just a weird smell that lingered all day.

Daniel Burdsall 
Évaluation :
4

The truck smelled like smoke and was dirty

Natalia Stimac 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger Price 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Domer 
Évaluation :
5

Excellent customer service!

Marotha Pasha 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Stegman 
Évaluation :
5

Great service, very professional and friendly. Would highly recommend.

Laura Norman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alumamalu filoialii 
Évaluation :
5

The customer service representative was extremely professional and friendly.

Lascelle Grizzle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALEB PEREIRA 
Évaluation :
4

I was charged for coverage without even being asked or talked to about it. Online mileage was at $0,79 a mile I was charged $1,19 a mile.

Ashley Viveros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Huerta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Atkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Frank 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Mourino 
Évaluation :
5

The staff was great and very helpful, efficient and friendly! Just keep it up

Dennis Hartman 
Évaluation :
4

No one was there when I arrived but the mobile drop off experience was easy!

Courtney Finnigan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE BRYANT 
Évaluation :
5

Thank you, excellent service

Jose Torres Pinto 
Évaluation :
3

I returned the box truck after driving 14 miles with exactly 3/8 tank as agreed . Only to be charged $16 for gas. The employee Alex I think his name was . Was unhelpful in this regard. I will not be returning to uhaul ever again if this cannot be rectified. When I parked it it was on a hill and was charged unfairly. At this point I am paying $80 for a $19,99 truck. Only driving it 14 miles. This is not good business practices.

Joe Pleasants 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siobhan Hoover 
Évaluation :
1

The truck was dirty. This was not a huge concern for me at first. upon returning the vehicle I searched the cab to make sure I was not leaving anything behind. While doing this I found drug paraphernalia under the passenger seat. I then found (and photographed) what appeared to be a fentanyl pill. I say it appears to be as I have shown the photo to a friend in law enforcement and he identified it as such. MY GIRLFRIEND WAS SITTING ON THIS PILL FOR HOURS! This is a perfect example of why cleaning out your trucks is a safety issue. What would I have told a police officer if I had happened to get pulled over?....U-Hual put my safety in jeopardy and I want an explanation and apology.

Blair Alexander 
Évaluation :
5

Everything was perfect

Steven Falk 
Évaluation :
5

I was impressed with not only the facilities, but also with the staff. Brandon helped us on a few different days. He was extremely helpful, professional and accomodating each time I visited the office. I would say that Brandon is a stellar employee and a positive face of the company. Nico helped me today, and he did a great job, too. You are very fortunate to have them both in your employ

JoAnn Engelmann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Gipson 
Évaluation :
5

The gentleman helping me was kind, knowledgeable and answered all my questions.

Viktoriya Polovin 
Évaluation :
5

Nothing. Excellent customer service.

David Duncan 
Évaluation :
5

Each staff member at the location that helped us with the reservation and the pick up were friendly, knowledgeable, and professional.....thanks for the wonderful service 😀

ANGELA LOUISE CUBEAN 
Évaluation :
5

Staff was fantastic!!!!!

Donald Papke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trudy HUGHLEY 
Évaluation :
4

No key drop box even though the return instructions say to put the key in the drop box when returning the truck.

Jonathan Michael Hyry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANI MAUGA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Domer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen Cosner 
Évaluation :
2

My reservation was for 11am. No one was there when I arrived. I later got to pick up because I called the emergency number and had also left messages. They had someone come in and rent the uhaul to me. I didnt check the inside and there was a loose dolly in there that I fear I will be charged for. I dropped off the uhaul and put the keys in the drop box. I can't say that I would for sure use this location after waiting outside for assistance, and then having to come back later to pick up the uhaul.

Michiko Madison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rockey Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Kahrs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry Loseke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy crider 
Évaluation :
5

Their customer service went above and beyond what we expected!

Maziyar Samadi 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Muhia 
Évaluation :
5

Nothing! This was the best Uhaul location I've ever rented from. In the last 3 months I've had to rent a truck they were the friendliest and quickest location. The last relocation screwed up fast. But with the pre check in and top notch customer service, I was out the door in 5 mins!

Celivette Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT GOODMAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISAIAH STRUTHERS 
Évaluation :
5

Staff was friendly, efficient and helpful. The rental vehicle smelled great!

RONDA MYHRE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle Sommers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah Hesson 
Évaluation :
5

Nice young man at the counter!

Yi Li 
Évaluation :
2

When dropping off the uhaul all Bay Area spots were taken by a group of people there. As well as most of the other parking spots. I had a 26' truck which is not easily maneuverable, I asked if anyone could please move their vehicles so I could drop off my truck and I was greeted by an angry hostile woman who refused to and kept yelling at me. After 30 mins of waiting in the parking lot I tried to reason with the group again and this time a gentleman called me names and said he was "packing" and showed me his weapon holstered as a threat. I eventually left the truck halfway parked between the only two spots left and had to follow up send photos to customer service to show them how the party was parked and where I left my vehicle in case of worry of vandalizing after leaving.

ASHLEIGH QUINTAL 
Évaluation :
5

Everything went smooth and professional. Truck was full of gas and clean and ready to go. The whole process was excellent and the gal who was the clerk that day was helpful and friendly.

Kathleen E Stack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD ASCENCIO-SAAVEDRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Frantz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KADEN MERRILL DA HINES 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tobin wick 
Évaluation :
5

The rental process was very smooth and Shyler at West Coast Self Storage Fircrest was very professional, courteous, and took the time to really understand what I needed despite being busy with other customers. Five stars for her help!

MARIETTA WATSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Zetterberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Eschbach 
Évaluation :
5

My main disappointment is that I used 20 miles less and was still charged for my estimate. I don't know why they didn't adjust the total price down from The estimated mileage.

Edgar Aquino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Wold 
Évaluation :
5

Best rental experience ever. The person helping me at the counter, Shylar, was fantastic and made the entire process quick and easy. Many Thanks

John Carlyle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Gorba 
Évaluation :
5

Staff was amazing

Christine Shriner 
Évaluation :
5

Staff was very helpful, would use this location again!

ANDREA FRIESEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Grassi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY SENKO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER ELIZABET BRADLEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAIN ROBERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristy Simmons 
Évaluation :
5

Thank you!!!

Alan Krause 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Ferrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE BINGHAM 
Évaluation :
5

Lady at the drop off location was awesome, would invite her over for a bbq if we weren’t in a global pandemic

April Reynolds 
Évaluation :
2

Bad experience cuz they supposed to credit my account for turning in the equipment earlier wish they never did

carlos Gonzalez jimenez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY VANDEWALL 
Non les évaluations ont été soumises pour cet établissement.

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