Le client n'a pas laissé de commentaire.
Kirk Pawlowski
Customer Reviews for West Coast Self-Storage of Vancouver
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Dealer is above satisfactory. Equipment was clean and in good condition. Truck was available with no reservations.
Gerald MontagOpen earlier than 10am to avoid digital check in
Kelly HuntAbsolutely nothing. Just keep the excellent services.
ALICE ROLFEFriendly and knowledgeable. I would recommend offering specials or discounts
Tamara StoddardEven though they didn't give me the accessories I asked for, they resolved quickly and everything turned out very well. the customer service was excellent. The guy at the location is very nice and helpful. Thanks to all.
Lisviana FuenmayorManagers were friendly and quick and made this experience surprisingly helpful.
Perry PustAbsolutely wonderful ❤️
David BeauchaineAlways outstanding service and equipment here at West Coast Self Storage. The people working there are the best which makes the visit an enjoyable experience.
Martin HarneyVery nice person helped.
Sherri JonesFor the rental locstion? Nothing. They did excellent. Easy and polite service. Made renting the truck a breeze. For U-haul itself? First and foremost: Newer models are a good idea. Sure, the older trucks are probably pretty cheap, making it easier to deal with damage risk. But having a cleaner looking cab with a more modern style would be more comfortable for the drivers. Even just some vinyl wrapping on the dash would make the ride less tense for people not used to driving such large vehicles. Stressful or uncomfortable drivers in an unfamiliar vehicle and unfamiliar environment is probably a recipe for disaster. By making it more comfortable, it becomes less stressful and less likely to have risks. I managed just fine, but some people might not.
William FliemingThe gentleman who was working there has awful customer service. We were very polite when picking up our van and when I handed him my ID he said "wow you don't look like your ID". Pretty uncalled for. The facility is clean and seems really well organized but that was incredibly poor judgement.
KAYCEE CHOOutstanding, and hassle free service. There are always vehicles available to rent, along with a host of other equipment as well. Very convenient location and super friendly customer service. Easy online vehicle check in is very convenient.
Martin HarneyGary is great. He saw me standing outside the office, struggling on my Mobile phone and he came and help me. Thank you so much for assisting me. Gary made it easy to rent the truck.
Mia MorseGary was very helpful in getting me all set up to rent the van. Thanks Gary!
Mia MorseVery well ran business...easy and professional. Great job! Thank you...
Daniel SpychalskiKind service! Thanks
Peter Ho,Gary Johnson, the manager at West Coast Self Storage located at 501 SE 164th Ave in Vancouver, WA has created a real center of excellence for the rental of U-Haul Trucks. His experience and knowledge and incredible customer service is second to none. There is nothing to improve. This is where you want to rent a truck over and over again. Peter
Peter urreaDelete my account please. By the way, you're submit email button.is broken. What a shocker.
Todd DeWeerdThe truck transmission needs to be checked
ERIC BEHNYExcellent customer service, friendly and very helpful.
Dawn McLaughlinThe gentleman that was in he’s name is Gary and was very helpful knowledgeable and super friendly thanks for the service.
Jeremiah JohnsonThe whole experience was a nightmare. The reservation was done online so nothing what they do to help you on the inside. I had to do the photo and driver's license twice. Took over 30 minutes to get our. Plus I got an additional charge of $18 so I don't even know where it came from. No receipt sent.
Kelly RainesVery good experience
Tim TurnerIt was a great experience. Thank you
Jason DohertyEasy , quick and great customer service.
Jane AlvarezEasy peasy.
CHRISTOPHER FRALEYGot charged for extra gas addition of 55 for 1/8 of gas on top of that they had a wrong time down and asked U-Haul to confirm with me twice.
ALICIA PURDELLNothing Sara was great
Elisa Sanchez-GrahamI've noticed in general from all locations I rent from that the interior of the trucks are not clean. In many cases food crumbs and spills in the drink holders and muddy floor mats. Otherwise I've been extremely happy with my U-Haul experiences. This location is very convenient and the staff is friendly and helpful.
Roderick McDonaldSold insurance that didn't cover any of the damages incurred.
Thomas WhiteVery professional, courteous and efficient! This location and staff rocks!
Kris MadisonVery helpful and friendly. Everything was as stated and the truck was new and very nice. Easy to reserve and rent! Merci.
Marla BunceNothing you are great!
Randy JacksonI was charged for the safe trip which I declined online. I believe it was erroneously added by the location staff and I didn't catch the mistake until after. I am unhappy that I was charged nearly $30 for something I intentionally declined.
Shaunie McLeodTeam there is always helpful and great to work with. Been going here for years now and always recommend this location to others. Keep up the good work.
Micheal PfeiferEverything went well
Kenneth GonzalesKeep it up! I never drove a small U-Haul truck before (single mom here) but the manager was very kind to explain how that works. It's my 2nd move in 2 months, so it's very stressful, but U-Haul made it more efficient and easy for me. Merci.
Mihaela DimitriuSuper convenent location. The owner/manager was super friendly and easy to deal with. Cheers, Kisar Dhillon
Kisar DhillonPierre was a great help! I have had several interactions with Pierre, and he is always polite and helpful.
Mark NiehausHave the vehicle in a place that is easy to access and pull away. I was under the impression when I rented it that I would not have to check in with a person. When I arrived I had to spend time checking the vehicle out with Pierre. He is a nice guy. Yet I still just wanted to get in the vehicle and get my project done.
John PerrySomeone had spilled a drink on the horn section of the steering wheel. When returning the truck I was told to park in one of the spots by the gate but had no room to park without damage occurring to the rental and van that was parked there. So had to park accross the street.
Anthony LafontaineThe guys were awesome and very helpful!
Catherine CoffeltExcellent experience again. I will be renting often and this will always be my go-to!
KRISTEN COYNERFriendly, professional. Really, a perfect interaction. Will rent again soon.
Kristen CoynerThe guy working - Gary, was extremely rude and told us he won't accept our turn in and he doesn't do one ways even though we picked up from the location the day before and the drop off was the same location. The door was locked, during business ours 3:30/4 pm. He was displeased because his staff was not supposed to accept our truck (pick up day) and instead of being professional and communicating with his staff, he took it out on us.
Dallas LowryGary is great! Would totally recommend this place. Rented.a truck and storage!
Gustavo TimpkeMerci.
Cyril AkpanAwesome location. Super helpful when reserving a vehicle. We will definitely spread the word.
jessica andersonBe more trusting of your customers. Not allowing me to take/us all the required photos and then use them from my photo album...instead make me wonder through the U-Haul return APP and take photos in real time. Too bad too many attorneys are so scared of so many customers that all customers pay the price. The local rental vendor is excellent.
Dean SutherlandPierre was amazing!!
Brandon MinseinAgent super helpful and kind!
Jennifer BishopWe had a hard time pucking up the truck. This was the second time in a row this happened. When we did the chat, the customer service rep was no help at all and disconnected the chat even thought i continued to text. Sent me a message saying it appeared that I had disconnected even though I had just sent her several messages. That she had ignored and didnt respond to.
Caleb McGuireAwesome service
CURTIS VINSONAll good. It’s Vancouver, WA. Very laid back.
Elvia JaimesWe had a great experience and would definitely rent from this location again.
michele SonnenbergTried to use the app for expedited retrieve pickup and tried to use the app for checking procedures. Neither one worked with me getting a message that the page requested is not avaIlable. Other than that, it was a very nice experience.
Forrest DunbarIt was a very easy process and the staff member I dealt with was personable and professional. Everything went smoothly.
Angela SchmauderThis location always helpful and very friendly
JOSE MORENO