Customer Reviews for West Dickman Self Storage
(Concessionnaire U-Haul dans le voisinage)

212 évaluations

4325 W Dickman Rd   Springfield, MI 49037
(& Army Rd)

(269) 969-2450

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h30 am à 1h pm / 2h pm à 6h pm
  • Samedi :
    10h am à 2h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(269) 969-2450

4325 W Dickman Rd
Springfield, MI 49037
(& Army Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h30 am à 1h pm / 2h pm à 6h pm
  • Samedi :
    10h am à 2h pm
  • Dimanche :
    Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM FRANK S. 
Évaluation :
5

Mary Lou is Amazing!! She was so helpful while I am dealing with my current housing issues and has done so much extra to help me out!!!

REBECCA F. 
Évaluation :
5

Mary Lou is outstanding to work with. She is definitely customer-service oriented. This is my new go-to place for U-Haul rentsls.

TONI MICHELLE A. 
Évaluation :
5

The most incredible person who books the truck is so efficient and fluid with getting everything ready for the use of your vehicles. Her name is Mary Lou Adkins. She runs the Dickman Road storage location. Please recognize her if you can for all her good and efficient work. Merci

VERNON G. 
Évaluation :
5

Very good customer service.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

farah A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
5

Very nice people to deal with.

WILLIAM JOHN H. 
Évaluation :
5

Closed, dropped off. The app and my account said I did not have a rental to drop off so I called customer support who handled it.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANYNICHOLE N. 
Évaluation :
4

This lady is as nice as could be, but she couldn't reimburse me for the gas that I had put in the truck. It would be nice if your company would give me a 25,00 $ credit, I will be renting again in the future.

PATRICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STAN G. 
Évaluation :
5

The lady at the counter is amazing. She is very sweet. I would come back because of her.

Jazmin H. 
Évaluation :
5

Nothing, just keep doing what your doing. And by the way Marylou is the best!! I wouldn't go anywhere else.

RONALD JOE K. 
Évaluation :
3

The website needs improvement. It caused me to rent a bigger van than I wanted the 19,99 $ one. The drop off was a horrible experience took two phone calls and the next day to be able to return, the site kept saying unable due to low memory. Was over charged put extra gas in for to be charged 74 $. Not happy

Haylee G. 
Évaluation :
4

The checkin process was a lot and I had already dropped the keys in when I saw they wanted pictures of the cab and back in addition to the mileage and gas gauge. Plus it was dark so it was hard to see anything if I had been able to take pictures. I had already closed up the back and locked the truck after I brought it back about 15 mins early. By the time I dropped the keys in the box it was after 8 so it was a lengthy process. It has changed a lot since last time I rented a U-Haul!

lorna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore P. 
Évaluation :
5

Extremely nice location employee. Did a great job explaining everything that was needed.

TARIN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy P. 
Évaluation :
4

Rien

Pamela N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanette N. 
Évaluation :
4

None needed

CRAIG T. 
Évaluation :
5

NOTHING

PATRICIA B. 
Évaluation :
5

Friendly staff. Great experience. Would use them again.

Zachary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN T. 
Évaluation :
5

Mary Lou was extremely nice and very helpful this time and a previous time. A #1 experience with her. Thanks Give her a raise.

HARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D. 
Évaluation :
3

Dropped off a day early (sunday). Uhaul checkin would not work on my phone. I dropped off the truck with more fuel than required (1/2 instead of 1/4 tank) and no credit for overage. I was also charged a cleaning fee without an explanation. I would like someone from uhaul to contact me to discuss, I'm very upset with this.

Chad G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy G. 
Évaluation :
2

We made a reservation for a cargo van and it was due for pick up that same day Tuesday at 3pm. We arrived on time and there was not a cargo van available. We did get a mini mover truck for the "same price" as the van. Two days later we returned the rental as agreed upon. Two days following that the money that was held on my card was still not returned so I called to sort it out. I was informed that the vehicle was still not checked in and wouldn't be until Monday and then the money could still be held for another 3-5 days. This was due to the Holiday and that location was apparently closed. I feel that should have been mentioned when we rented the U haul. Finally Monday roles around and I call first thing in the morning, I could not get through to anyone but when I finally did around 11am it was still not checked in. I asked them to please do that promptly and addressed my frustrations, they did check it in right away but called me back and said after the total amount being held on my card was applied I still owed over 120 $. Which was very incorrect it took hours for them to straighten that out but eventually they released the money owed back to my account. I also asked more than once if there were any hidden fees or anything else other than the daily rental fee that I would be responsible for. The answer was no both times. It does state in the paperwork that you pay per mile from the moment you pull it off the drive until you pull back in to return but it was never verbal stated it brought to our attention. 0,59 cents per mile to drive that thing and that is at the cargo van price. Over all very displeased with this service.

Amanda W. 
Évaluation :
3

Apparently the person running this office also runs another location and called to see if we could get the truck early. We both work so we could not. She said we needed to be there as close to noon as possible which was not convenient because we both work until noon. We thought we could pick up the truck anytime that day. Guess not. Also, the truck was on E when we picked it up. We had to get gas right away to ensure we could even make it to our house.

kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Mary Lou is fantastic and always has been. I've been renting U-Hauls from Mary Lou for about 6 years, and plan on doing so for many more!!! She's always quick to do whatever it takes to make sure I can get the service my special needs always require.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie R. 
Évaluation :
2

There were 3 places to drop off that were within a quarter of a mile. We had to drop off in a different town! That makes no sence. The online drop off was not working, we had to have a representative help us.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
3

First, the four prong extension connector was not connected. The wires were cut . There was a connector on the arm but was poorly taped. Had to put the lights on, but the running lights did not work ( turn signal and brakes did). After I returned home saw that my drivers side running light was out ( it was on when I picked up the trailer). I will have to check it out. I have a bulb on the lift gate and the body of the SUV and both were out. Just hoping the wires are ok. I usually rent from my local U-Haul with no problems, always a bit reluctant when it is an off-site rental.

richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole D. 
Évaluation :
4

Truck was beat up. passenger door should be replaced

Michael K. 
Évaluation :
5

I just want to congratulate you for the great customer service Fatima was giving to me in three times I rented Trailers to bring my personal belongings from London-ON to Battle Creek-MI, in the last two three months, thanks. Jahiro Quiros

Jahiro Q. 
Évaluation :
1

The location closes at 4pm. I got a call from them a few hours before my 4pm pick up time that they actually stop taking customers at 3:50 and leave right at 4. So they told me to use the after hours pick up method. That would have been fine except they didn't transfer my order to that method, so I had to call Uhaul and they had to cancel my reservation and redo it. Then I find they didn't include the dolly I paid for. I guess they were too busy worrying about getting out on time.

Shannon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eunice S. 
Évaluation :
5

Nothing,,, Nathan was awesome!!!

Jeffrey Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip A. 
Évaluation :
5

Cannot think of any improvements. Communications and the help of Victor Diaz when we had left something locked inside was perfect! He was vey helpful with advice and returning our phone call almost within an hour. Excellent customer service

LINDA R. 
Évaluation :
3

Needed clean and check soft tires

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN S. 
Évaluation :
5

Extremely friendly and professional! Fortement recommandé!

Christy C. 
Évaluation :
5

Marylou at the West Dickman Rd. Self Storage location is a true asset to U-haul. She is very personable and knowledgable and was very helpful to me with securing my rental truck. I will recommend her and that location to anyone I know in need of renting a moving truck!

Edward R. 
Évaluation :
5

Nothing at all

michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMIAH B. 
Évaluation :
5

extremely friendly

REY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

davied W. 
Évaluation :
5

She was very nice and answered all our questions.

BENJAMIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY ANN P. 
Évaluation :
3

The scammed me into paying for insurance after I turned in the vehicle. No mention of insurance was made until it showed up on my bill. Then I was told, "It's already done."

Jeff W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO B. 
Évaluation :
5

The lady there was extremely nice and helpful.

Belinda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolores V. 
Évaluation :
2

The checkin experience was pretty bad. The uhaul did not look like it had been swept, which is frustrating because I would be charged if I didn't sweep it out. The lady who helped me check in was rude and repeatedly told me I could not have paid online (I did the checkout before going to the store) even when I showed her that the money had already cleared in my bank and was not pending. After she learned she was wrong, she did not apologize. She also did not seem to understand the systems and kept telling me incorrect information (she told me I was scheduled to drop off Saturday instead of Sunday). The one nice thing I can say is that she added the extra day on (which pushed my drop off to Monday) so I wouldn't be charged if I dropped it off Sunday. Overall, I believe either the online reservation system does not work properly at this location or the person I worked with needs additional training to understand it. Either way, I work in retail management and I would never let my employees speak to a customer the way she did with me.

Lauren S. 
Évaluation :
5

Excellent customer service!

SHANTA S. 
Évaluation :
5

We we very pleased!

MATTHEW G. 
Évaluation :
5

I think her name was Mary Lou. If I am wrong then I'm Sorry. But she was super nice and did a great job with my equip. return and storage unit. GREAT JOB Marylou !!!!

TIMOTHY S. 
Évaluation :
4

Maintain maintenance of vehicles. (Oil change lights remained on). Customer service was excellent.

michelle G. 
Évaluation :
5

The Staff was very helpful through the set-up process, great customer service.

GARY Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG H. 
Évaluation :
5

Mary Lou is great. She takes extra effort and double checks to make sure every thing is set up correctly in the reservation and ordering.

Mary C. 
Évaluation :
5

Keep employees like Marylou. She is outstanding!

PATTI P. 
Évaluation :
4

Continue the good follow through and friendly customer service. The mileage price seemed high for 1st 100 miles.

Dan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE E. 
Évaluation :
5

Very friendly atmosphere, great service.

pPaul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Britt C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lal N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara W. 
Évaluation :
5

This whole experience was great! The lady we dealt with was phenomenal! (I wish I could remember her name) she was very helpful and a pleasure to do business with!

RUSSELL G. 
Évaluation :
5

Really good as is

JON K. 
Évaluation :
3

They did not tell me I would be charged extra for dropping it off at a different location. I dropped it at a closer one an they charged me extra. He asked if I was an I said I wasn't sure when I picked it up, he never told me I was gonna get charged extra

CHRISTINA N. 
Évaluation :
4

I was VERY disappointed in the cleanliness of the vehicle. There was a receipt from Kentucky in the drivers compartment, and the windshield was so dirty from dead bug build up. I have rented from this location a few times and never had an issue before. I would be very upset if I were charged a clean up charge and the clean up was not done.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY B. 
Non les évaluations ont été soumises pour cet établissement.

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