Le client n'a pas laissé de commentaire.Rashmikant P.
West Harbour Variety & Cafe
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The phone app is terrible, it stopped functioning when it came to taking pictures, unable to proceed.David M.
Add more agents. To be available. I experienced excessive time loss from a project. I calculated 10am pickup. 1030am driving to 401. Over an 1 1/2 hr delay with U-Haul. From waiting on representative on call. Rear of truck was locked. I asked for code, it took a long time. Finally service representative came out and removed the lock. I was on the 401 with traffic from Oakville past Mississauga! I really enjoy having U-Haul. Everyone has challenging times. That was mine. Cheers; Muhamed MemedovskiMuhamed M.
Staff were very friendly and helpful. The van was clean and operated like new. No negative aspect of the experience what so ever.Adam S.
The remote sign in to get the truck was being difficult. I had to try multiple ways to get the truck logged in and approved. ... not the fault of the location, just IT issues. Thanks. RobertRobert B.
Only issue was wiper on passenger side did not workTammy G.
No improvement needed. Staff was extremely helpful, friendly,well informed and practiced safety standards very efficiently while conducting themselves in a truly professional manner. Extremely pleased with my experience at this location.SANDRAL B.
Le client n'a pas laissé de commentaire.Jafar A.
Advise where the key is located when we receive the code. We had to call uhaul to find out where the key was as the lock box was not obvious. Great overall other than that. ThxStuart A.
Drop box needs to be closer to trucks and it should be clear what the parking availability actually is.Kit S.
It took longer than expected to check in and get approval. I was charged for fuel even though I filled the tank with double of the amount of used fuel!Seyed Sobhan K.
There was no one there so I dropped the key in the box. Did not know I had to take pictures and upload to site but put the gas to 3/4 tank and dropped off the key as requested at the appropriate drop off site.Debie S.
Le client n'a pas laissé de commentaire.Mehrshad K.
I had originally booked at another location in Hamilton but was called an hour after I booked to go to the Bay street location. When I arrived at the location, the store was closed and there was no indication as to how to obtain the truck. After trying to call Uhaul several times, I finally was informed there was a lockbox involved and this was not indicated anywhere in the booking. They finally texted the code after this ordeal but all of this resulted in using the truck half hour after the booking. Once we were done with the truck and we returned it, the price of the truck rental was even higher than the one we had booked a couple weeks earlier - and the truck at that time was bigger and was used for a longer amount of time. I have since emailed to question why it was so expensive and no one has responded to me. I will never use this service again in the Hamilton.Sarah M.
It took a while for me to be approved/verified, so I sat in my vehicle for 10 minutes waiting. There was no description of where to find the lock box for the keys, so I had to call.Matthew C.