Customer Reviews for West Main Auto LLC
(U-Haul Neighborhood Dealer)

109 évaluations

906 W Main St   Medford, OR 97501

(541) 292-5364

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(541) 292-5364

906 W Main St
Medford, OR 97501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
1

Place was a small, run down old corner gas station turned used car, UHaul, mechanic repair location. Small cluttered office. One desk for the owner. The other cluttered desk was being used by a mechanic working on repairing a battery. Grinding noises coming from around back. Other than office, windows covered up from the inside with plywood, metal sheet (?).

Bruce F. 
Évaluation :
5

Dave is great. Convenient location and a pleasure to work with.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F. 
Évaluation :
4

Small lot and no room to park, but very nice people and easy return.

margaret N. 
Évaluation :
1

No one there to return our truck to. There was hardly room to park on their lot. A mechanic from the shop finally came out after we were welcomed by a dog first and took our key and information. We then took a picture of the miles and left the truck there with the shop.

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rick D. 
Évaluation :
5

Drop off after hours was very simple and the male associate (forgot name) that I spoke to over the phone was extremely friendly and helpful.

Coty P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
4

Everything went better than expected. Quick and easy to rent and return!

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall G. 
Évaluation :
2

This location is a used car dealership with lots of older used vehicles on the lot. My vehicle was on the street. There wifi was weak and it took way too long to load photos onto the mobile check-in. I wasted more than 30 minutes and still am not sure my final two photo submissions were received.

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan P. 
Évaluation :
4

The truck bed was dirty with what looked like fertilizer. I hosed it out. The truck drives very nice and is comfortable. The owner of this location is very friendly and helpful.

Doak H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacy B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alyssa E. 
Évaluation :
1

Overly priced :(

Kevin Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonah F. 
Évaluation :
2

The allowable mileage was low, 366 miles, which was fine if I wanted to travel thru the mountains with a winter storm advisory in effect. Actual miles on the safer freeway was 392, then the return location was 20 miles away, resulting in a $30 upcharge for mileage. Drop off location was good but they couldn't make changes to the mileage on the contract. This was my worst experience with U-Haul so far, I'm not particularly happy with the untrained staffing.

DANIEL D. 
Évaluation :
5

It was the quickest frip into a uhaul dealer I have ever had. Been using ihaul for 40 years. DAVE is exceptional.

Bret M. 
Évaluation :
3

Lots of hidden fees and taxes ( Oregon no tax) . App glitchy was not able to access account. Returned the uhaul the night before prior to closing ( should've gotten some type of discount but was charged the full rate for the next day) originally offered drop off available at booking ( closer for conveyand gas ) was NOT available once I reached pick up location AFTER booking. It.

Kenedy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya H. 
Évaluation :
5

great service

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn F. 
Évaluation :
4

Your return a truck by phone is worthless. Not only does it not work but it can't even pick up location from the phone even if it is enabled. Being able to do this could have prevented me from waiting 30 minutes in hot sun for the agent to be available

Jay D. 
Évaluation :
5

It was a Very Pleasant Experience !

Robert J. 
Évaluation :
3

Online check in is literally the worst. The location of pick up was great but the online customer service and the overall experience for pick up and drop off was ridiculous online.

Alonna O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryland T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
2

I was changed to this location almost last minute. Not only that, the location was a bit more further than the one I had scheduled for. I had to call and request extra mileage because the change was not done by me. When I arrived there, no customer service person was there, in fact, the location was closed so I had to do mobile pick-up (no big deal) but on top of that, I had rented a dolly which was not in the truck or nowhere around the area. I had to call again and tell them to remove it because they wanted me to pick up a dolly somewhere else. Bad experience in all of that, but the mobile pick-up was easy.

Gabriela M. 
Évaluation :
3

Maintain trucks better so peoples stuff isn't ruined if it rains.

Alisha F. 
Évaluation :
3

Air freshener in the office please!

Lisa A. 
Évaluation :
4

When I couldn't check in online, I was very appreciative that the owner was onsite. He was very helpful and took care of checking me in manually. Merci.

LISA KAY F. 
Évaluation :
5

Helpful staff and great customer service

ROBERT D. 
Évaluation :
5

the owner/manager is very nice

JULIE ANNE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
1

The lots was a junk yard of old cars. A terrible neighborhood. The truck was like driving an ash tray, smelled so bad we had to drive with the windows down. Truck shimmied and shook on the freeway when we went over 50 mph. Tried to call the 800 number and wait was 30 minutes to get someone on the phone. Funny how someone can message back and forth right away but no one to answer the phone.

Sara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
1

This was a one truck location. The gentleman was not there upon arrival and I had to check in through my phone. The truck wasn't in the best condition and the back gate was broken and I didn't realize until I left for the day. I tried to extend the truck to another day since we had more to do than anticipated and was unable since oh yeah it's their only truck. When I returned with the truck the guy wasn't there again for me to even explain the issues I had with the gate ect. And to top it off the cost was a little out of hand. Wasn't a great experience overall.

Daniel G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Not a thing. Keep up the great work.

Jessie C. 
Évaluation :
4

This location told me I'd get a discount if I returned the U-Haul early. I returned it a day early and would appreciate the discount they stated. Merci.

Tyler S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donato F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Although my experience with U-Haul in general was extremely poor, associate at West Main was the exception. He was super friendly, I couldn't get the app to work and he was happy to check me in on his phone. He was also patient when I had to go get gas around the corner.

Sarah G. 
Évaluation :
4

The guys at W. Main were really nice and helpful. The rental was easy and only took a few minutes, as I'd done most of the stuff online, which is a handy feature.

Ailise L. 
Évaluation :
4

Great location. Helpful staff. Would definitely rent again from them.

Jeremy C. 
Évaluation :
4

front end out o alignment. all Ellis done well.

Randy H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marissa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
2

They weren't open. It was a sunday. The location was an old gas station & the lot was full of used cars & 1 10' U-haul truck. I went to the office to see if there was anyone there or a phone # I could call because I couldnt find the drop box for the truck key. I called to return my rental & finally found the drop box for the key & left

Brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma H. 
Évaluation :
3

Kind of creepy

Kristopher S. 
Évaluation :
5

Dave was very friendly and helpful. The location was easy to find. Returning the truck was overall a positive experience.

Luca M. 
Évaluation :
1

I made my reservation at crater Lake marine with my son CASEY Miller when I get to this location the guy couldn't figure out how to turn my reservation into a rental so he canceled it and re-booked it through his U-Haul the truck was filthy when I returned there was absolutely no where to park because it's an auto shop

Tristie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO B. 
Évaluation :
5

I was not able to do the self check in or self checkout. Check in because my wallet, along with my license, was stolen recently and I only had the paper copy on hand. I understand you need to verify people but I also provided a photo of my passport. I'm not sure what else you want there. Checkout I'm not sure what was wrong but the website kept refreshing when I would try to upload the photos. Lost me an extra $20 which is fine but others are not as forgiving. The man on hand was invaluable for helping me get a truck that day.

Collin G. 
Évaluation :
4

A more detailed maintenance regimen, we had a lot of wind noise and air leakage from the door seals not fitting properly, the passenger door seal was the worst, the seal was very loose. This was reported at the drop off point.

Geoffrey M. 
Évaluation :
4

The area to park was pretty congested and I was asked to move the vehicle since I entered from the side street. Having a clear entry/exit would be helpful but the gentleman there was very nice and the return was quick and easy.

Emily P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane C. 
Évaluation :
5

Got there at close but Owner stayed late to help me checkin. Great Customer Service

MICHAEL JOE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce Z. 
Évaluation :
4

Hours of operation were not printed on the contact for the business. Talked to someone closing up. He showed us where to park and I called in the morning

Sara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caitln W. 
Évaluation :
4

It wasn't immediately clear where I could safely park the truck, though the key drop was visible from the street, and the on-site staff were incredibly friendly, professional, and helpful!

Eric M. 
Évaluation :
3

Rien

Lisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidra A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Itchung C. 
Évaluation :
1

Locarion was great uhaul was the qorse company ever

Shenee T. 
Évaluation :
5

The gentleman there was very nice and helpful. Appreciated his kindness

Julie A. 
Évaluation :
1

Very dirty place. Uhaul was not very clean when I got it. Windshield was hard to see through.

paulson M. 
Évaluation :
5

Please, please, please include cruise control!

James T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dakotah S. 
Évaluation :
5

Everything went great so I don't have any feedback on improvements.

Christina S. 
Évaluation :
3

Checkout was slow but they made up for it by spotting me some gas

Martin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana G. 
Évaluation :
1

The fact that you check out trucks that have 1/4 of a tank of gas is ridiculous! Trying to estimate the amount of fuel needed to complete our trip and return the truck with 1/4 tank on the gauge is a gimmick. I overshot my estimate of fuel needed and returned the truck with 3/4 tank. I will NEVER rent from uhaul again and my online post will not be favorable! You owe me for 1/2 tank of gas!!!

Ray C. 
Évaluation :
1

Let us know the truck we rented doesn't have a ramp. Not sure why they thought we would need an appliance dolly without one! Terrible experience!

George G. 
Évaluation :
2

There is a bunch of hidden fees renting the you off for 19 bucks turned out to be a 140

Chad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
3

The inside of the truck was so dirty and sticky. Maybe wipe down the inside next time

Melissa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
3

I dropped it off after hours and again, this place was a mess and I really wasn't sure if it was the right place until I found the night drop box. Someone did come out and asked me to move the vehicle to another area. It was extremely weird and I was glad I had someone with me.

Grier G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
4

My only disappointment was that I used the vehicle less ten six hours and have been charged for two days. Yes I reserved for two days but in the end only needed it for one. I do not understand, why I had to pay for two.

Nona S. 
Non les évaluations ont été soumises pour cet établissement.

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