Évaluations des clients West Main Auto Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de West Main Auto Repair

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Mary J. le

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Le client n'a pas laissé de commentaire.

JIM S. le

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They went above and beyond to be helpful with this rental. Very good people.

Douglas S. le

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this was the second time in 7 days that I rented the truck with excellent service.

Douglas S. le

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They already make it easy to deal with.

yancy B. le

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Update your computer system

paul V. le

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Le client n'a pas laissé de commentaire.

fred S. le

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It's just fine.

Carol P. le

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Le client n'a pas laissé de commentaire.

Larry F. le

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My complaint is not with this UHaul vendor. Dawn was very helpful. What I am very annoyed at is that UHaul accepted my reservation for a one-way rental from Hancock NY to Watkins Glen NY. However, two days before the pickup date I received a text that my pickup location had been changed to a different vendor an hour away. When I called the vendor in Hancock, they told me they don't see the online reservations until the last minute and that they don't have a one-way truck to rent at their location. It seems there is no communication between the UHaul corporate people and their vendors. A screwy and annoying business model. Lesson learned: Always call the local vendor directly from the start and avoid the online reservation system...

Jody C. le

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Picking up the truck was incredibly difficult. It was not the fault of west main auto, but of the not so user friendly unorganized tech of u Haul. Upon signing into the website, it states that my contract had expired. My pickup was for 8 am and I arrived around 10:30 am. Then there was 2 contract reservations. This was all at a location where it was closed.

Isaac B. le

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Le client n'a pas laissé de commentaire.

george R. le

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Great service. Truck is in great shape. I love the pricing system of it all. I will rent again.

Edward D. le

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Le client n'a pas laissé de commentaire.

VINCENT M. le

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Le client n'a pas laissé de commentaire.

Roseann P. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Le client n'a pas laissé de commentaire.

maryjo B. le

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Very courteous

JAMI B. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Excellent and very friendly service

Robert P. le

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Excellent service and great to do business with

JoanElaine J. le

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N/A

jeff S. le

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The owners and staff of this branch of Uhaul located at West Main Auto Repair in Hancock NY are very friendly and made the rental of the trailer very fast and easy.

ALAIN M. le

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Le client n'a pas laissé de commentaire.

donald K. le

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Really nice people at this location..checked my tire pressure and checked all my fluid levels on my vehicle..Felt really good when I left there that everything was tight..O can I mention that they didn't charge me anything other than tow fee and insurance and they went over my directions with me. Really good experience..

JIM S. le

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Excellent service and they helped me beyond what I would have expected. Very good location. Will use them again.

Robert P. le

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Service was excellent. Very professional

Bruce M. le

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Just off the highway, easy to get to. Staff was fantastic! I was able to leave a personal vehicle there 2 days and no extra charge. Will definitely go back to them for my next rental.

donna P. le

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The location I got the truck from was excellent but the 5 phone calls to u haul was horrible, long waits and wrong information. Online experience was horrible for this 24 hour service. Had to stand in front of the lock box for a half an hour waiting for someone at u haul to pick up the phone to give me the box # to get keys for truck.i never want to go through that again

fred S. le

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Le client n'a pas laissé de commentaire.

Matthew T. le

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In reference to the central office in U-Haul in Albany which was the most frustrating part of the experience. The Albany office called me at 3pm Friday to inform me that the truck that we requested was unavailable in our area. U-Haul has us drive to the neighboring state (PA) to pick up the truck. When we got to the place the truck that Albany said was us was already reserved to go out that afternoon. I had to call Albany again who then sent us to another location back in New York. I felt like Albany could have done more to correct this situation. Both U-Haul locations were great and friendly which was appreciated during this frustrating experience.

fred S. le

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Le client n'a pas laissé de commentaire.

Maureen W. le

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Le client n'a pas laissé de commentaire.

Lee A. le

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Have a separate UHAUL facility similar to the Williamsport facility.

Robert S. le

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Hancock West main is an excellent uhaul business extremely helpful!

Robert P. le

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wonderful place to do business - people are great

Christopher S. le

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Would love to see winter tires and windshield wipers on the vehicles

Robert P. le

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Great people to do business with

nancy H. le

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Le client n'a pas laissé de commentaire.

william B. le

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Awesome people!

David B. le

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When I rented the truck, there was a padlock on the rear door where it closes. It was the type that cannot be cut off, but requires a locksmith to open it. That meant that I had to drive 200+ miles with the door closed with string. I stopped about six times to check it. Not user friendly! The woman in Hancock very nice and had run the truck for 15 minutes to warm it up in 5 degree weather. I certainly appreciated that. On the other hand, the truck gas gauge said I had five miles of gas in the tank. The gas station was right across the street. The people could certainly have filled the tank rather than forcing me to do it when I was already on a tight schedule.

bobbee O. le

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Everything was excellent..

Robert P. le

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Great people to deal with

DAWN S. le

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It's nice to have a U-Haul dealer rite here locally, Really convenient to rent at last minute!

Robert P. le

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excellent service

Andre R. le

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When I arrived at this location it was closed was supposed to be open till one I was there at 12:30 in the door had an open sign on it but was locked I called them and they told me to Park it across the street at some house so I had to disconnect it myself no one even came out to greet me!

Robert P. le

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Le client n'a pas laissé de commentaire.

maryjo L. le

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Our experience went smoothly, but poor people ahead of us got a computer problem that delayed everyone. We had to wait hour and half because of delay.

JIM S. le

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Very Friendly and excellent service.

Robert P. le

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A great vendor to do business with. Thank you

John V. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Very pleasent people to deal with

ann D. le

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West Main Auto/Hancock was a convenient pickup location. Dawn answered all our concerns. The truck was the right choice. Thank you, Dawn/U-Haul!

Brenda G. le

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Le client n'a pas laissé de commentaire.

bobbee O. le

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Very nice people to go to, to rent the uhaul.

Robert P. le

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Very friendly service

randy S. le

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everything was great!

GENE M. le

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All was well

SHARON D. le

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The folks at West Main Auto were wonderful to work with! They went out of their way to help me out! As far as calling U-Haul directly and getting questions answered - a zero rating goes a long way!

Angela K. le

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Le client n'a pas laissé de commentaire.

mary H. le

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They were very helpful and professional. I would us this location again.

robert P. le

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My information was put into the computer at least 2x and was not accepted the owner had to call UHaul for help 2x. When I got the truck it had just over 1/2 tank of gas when I returned it I put in $21.00 worth of gas and it was just over 1/2 tank....UHaul charged me $18 for extra gas....WRONG!!!! The renter was a fine man and tried hard to get things right. It was UHaul's fault not his... this also happened to me at the same place last month. Perhaps UHaul; needs to update or repair their website where the ino is put ing. Very disappointed

micheal W. le

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Le client n'a pas laissé de commentaire.

TROY P. le

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Le client n'a pas laissé de commentaire.

DAWN S. le

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This location here has set hours and they go by them unless otherwise posted. U-HAUL sets the prices and regulations for the all U-Haul rental equipment contracts, Local dealer's can not change the price, by lowering or raising the price of any rental equipment. If you rent a truck that is a set price and if you add a utility hand truck the price will raise!This location themselves has gone as far as Margaretville NY and Liberty NY to pick up equipment on their free time to accommodate their customers even though they don't make a lot of money doing this. They are very thankful for the business in the U-haul and the garage repair! THANK YOU to all our LOYAL CUSTOMER!!!!!!!

Mark B. le

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Le client n'a pas laissé de commentaire.

John B. le

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I was scheduled to pickup at 9 AM and the people who have this location didn't show up until 10 am, and then they charged me more than previous discused on the phone. U-haul should not be partners with this car repair shop. Has very poor reviews on several sites and is not reliable to show up in the morning.

ronni A. le

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Very friendly , helpful and checkout was fast and efficient.

Stefan G. le

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All was good.

Margaret H. le

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Le client n'a pas laissé de commentaire.

Edward C. le

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My experience was horrible the truck I rented was not correctly inspected i was stuck in the middle of nowhere for 6 hours i called you guys and besides the wait it was just horrible

LAURENCE S. le

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I had made a reservation at another location, when I arrived to pick up my truck, I was informed that there was no truck. They send me to Hancock, where everything was excellent! But your computer system did not work!

Edward A. le

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Le client n'a pas laissé de commentaire.

Troy P. le

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Le client n'a pas laissé de commentaire.

John Q. le

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Le client n'a pas laissé de commentaire.

DESTINY C. le

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Le client n'a pas laissé de commentaire.

MICHAEL H. le

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Did not have truck that was reserved. Had to settle for a smaller truck, which means I had to leave some stuff behind.

ALMA S. le

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Le client n'a pas laissé de commentaire.

JORGE L. le

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The owners were not there. Someone just told us to leave the auto transport there and they would notify the owner when she got there. This is the second or third time I go to this location and I the service has always been poor to say the least.

Dan F. le

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The lady I spoke with would only be there that day for 15 minutes and she informed me that if I could not be there at that time, she would send me elsewhere. I did not have time to travel all over looking for a trailer. I went to U-Haul because of your reputation for nationwide SERVICE. There should be someone present at each location to SERVICE your customers during business hours when it is convenient for customers.

CURTIS B. le

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Had to wait 45 minutes for location to return from lunch. While Order was submitted online, it appeared that we had to start over to finish transaction.

CARROLL M. le

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Le client n'a pas laissé de commentaire.

RICHARD A. le

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Le client n'a pas laissé de commentaire.

RANDALL P. le

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Le client n'a pas laissé de commentaire.

DEBORAH S. le

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Excellent people skills---enjoyed this location very much.

REBEKAH G. le

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Le client n'a pas laissé de commentaire.

le

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Le client n'a pas laissé de commentaire.