Évaluations des clients West Shore Service Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de West Shore Service Center

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Katharina P. le

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Left truck at night.

Cynthia C. le

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The owner of the business where the U-Haul pick is located was very unprofessional and rude. My reservation was not ready for my pick up and the attendant there basically told me “sorry I don’t know what you want me to do” after I became obviously upset and vented my frustration he called the own who was so rude to my on the phone. He finally came to the building to help me and told me it was my fault because of how I rented the truck online. I will never use U-Haul or this location again and will absolutely give this same feedback to any friends or family who ask me about my experience.

Tom M. le

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Free water bottles in each truck

Robert C. le

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Great customer service. Ken was great to deal with,, he explained the equipment and helped hooking it up. I had his undivided attention.

bruce a. le

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Le client n'a pas laissé de commentaire.

LORRIE B. le

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Le client n'a pas laissé de commentaire.

Erica L. le

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Le client n'a pas laissé de commentaire.

cynthia w. le

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This is where we learned we didn’t have to spend all that extra money. He was surly that the first place didn’t tell us not to put that much gas in it. This place was fantastic and friendly and efficient. The gentleman who helped us was so kind and charming. Would definitely go there and now will go there for gas because of him.

LORRIE B. le

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Le client n'a pas laissé de commentaire.

Susan D. le

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Fix the phone numbers on your messages and other sites.

LORRIE B. le

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Le client n'a pas laissé de commentaire.

david o. le

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Le client n'a pas laissé de commentaire.

nicole b. le

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Great that gas station is right there. Super friendly and efficient service

Paul R. le

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Le client n'a pas laissé de commentaire.

cynthia r. le

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Le client n'a pas laissé de commentaire.

JAMES M. le

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My experience at this UHaul location was very good. The truck was very clean and had no issues. Kenny, the owner was very nice and had everything ready (I preregistered on line). One of our group who was going to drive was sick and could not join us. Kenny was very good about this and our registration went smoothly.

William H. le

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Le client n'a pas laissé de commentaire.

Tracy L. le

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Le client n'a pas laissé de commentaire.

Bill G. le

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Le client n'a pas laissé de commentaire.

Luke H. le

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Le client n'a pas laissé de commentaire.

james c. le

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The agent was great. Friendly and prepared for the rental.

Ronald S. le

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Awesome, easy transaction. Well prepared owner had everything in order. Very personable and friendly. Will use this facility whenever the situation requires it.

Christine B. le

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I reserved 10 box. Went there to pick up and tire was flat. Advised tire was flat. Gentleman told me he would have to put me in next size up truck and i would be charged the increased price? I feel that it was not my problem original uhaul had flat so why should i be charged the extra? I opted for pick up truck. Attendant tryed reversing paperwork but couldnt so i was charged twice and had to wait til next day for refund.

Joseph C. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Le client n'a pas laissé de commentaire.

Anthony L. le

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Kenny the owner is a great customer service driven individual. He takes his time to do things right the first time

PAUL H. le

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The owner is very helpful and quick.

Jeremy P. le

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Ken is great

Tom K. le

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Le client n'a pas laissé de commentaire.

Tina C. le

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I rented the 8 ft pick up truck and drove it for 30 miles. Then when filling gas in it I HAD to put 10 gallons! just to get the needle back to where it was, 30 dollars worth of gas = 10 gallons for only 30 miles used? Not a happy customer!!!

julia n. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Ken Iasemene was great, and I don't know what could be done better.

STEPHEN W. le

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This too was a second rate facility. There is a better one that I would have preferred.

John D. le

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Le client n'a pas laissé de commentaire.

Diana P. le

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Le client n'a pas laissé de commentaire.

Art j. le

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Le client n'a pas laissé de commentaire.

robert l. le

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Ken at West Shore Service Center was a true pleasure to work with.

Jeremy R. le

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Excellent service! Cannot think of any way it could be improved.

Jordan B. le

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Le client n'a pas laissé de commentaire.

albert g. le

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You already provide excellent equipment & excellent customer service. Thanks

Bassel A. le

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Le client n'a pas laissé de commentaire.

JUANITA E. le

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things went just right thank you.

SUZANNE P. le

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Owner was excellent !

Bonnie M. le

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West Shore Service Center provides Friendly, and Excellent Service

walter b. le

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I rented this on line, reserving the unit for two days. When I called to check on it, the day before pick up, I was told aggressively and rudely that I could only have it for what turned out to be less than a 24 hour period. I was charged for a full day. This is just horrible service!!!! Also, on line, I requested a pick up location near my home. But at check out I noticed the location was about 25 miles away and there was no explanation or obvious way to change it. That’s an extra 50 dollars for your company. And, I took a picture of the mileage when I left. After I paid, dropped off the vehicle and was home, I noticed your starting mileage was 5 more than my picture. I will never use Uhaul again, and will share my experience with anyone who is considering your company. 401-339-0090

Marisol S. le

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The associate was very helpful and offered other services as well. Was very patient.

Dante F. le

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The staff was very rude. Everything we did appeared to be a bother to the staff. They were uspet that we brought the truck to them because “we have to find somewhere to park it.” We went over on the included mileage by 2 miles and that seemed to anger the attendednt even though I paid the $0.88 surcharge without a problem. This location needs a serious attitude adjustment; it is not the face of uhaul.

Alan O. le

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Le client n'a pas laissé de commentaire.

rosalba m. le

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The person I dealt with was wonderful! I also liked the fact it was a gas station, which lead me to easily fill up the tank! The rental truck steering wheel, seats and dashboard could have been cleaner!!! The dust seemed caked on the surface!

Debra B. le

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Great service by the young man who checked us in and out, thank you!

regis s. le

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Le client n'a pas laissé de commentaire.

kathy t. le

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Le client n'a pas laissé de commentaire.

harry c. le

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Nothing. Too pricey. I paid $55 to go to Home Depot and return

THOMAS J. le

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I have 2 complaint. 1) the trucks need to have 5-pin (with the brake light wired in for trailers with surge barge) vs. 4-pin (w/o brake control) trailer connectors. For those of us who rent the truck to tow boats (i.e., something U-Haul promotes), we typically have trailers with "surge brakes" installed in order to help control the trailer during towing. 2) When I made the reservation, I explicitly DECLINED the Collision Damage Waiver (as I always do), yet when I got my bill, the $10 CDW had been added in. I'm not sure if it happened at the station when I picked it up (and I just didn't notice it) or if the system added it when I made the reservation. Nonetheless, I accept t he responsibility for not noticing it when I picked the truck up. But this was not what I "selected" when I made the reservation.

Victor F. le

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Le client n'a pas laissé de commentaire.

tom g. le

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None

Janileth S. le

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I rented a 15' truck with a tow dolly. The tow dolly was broken and I hadn't noticed until I was 2 hours into my trip. I wound up having to spend money on hotel stays and lost an entire day of travel because of this.

NATHANIEL N. le

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Older "rotation" trucks are much more beat up than the regular trucks. Mine was clearly having transmission issues at over 100000 miles

Kyle B. le

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Mechanical needs to improve better

stephen d. le

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Le client n'a pas laissé de commentaire.

JOHN M. le

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The proprietor was as friendly and straight forward as a man can be. He is honest and made my life with the truck very easy. Special thanks to Xavier and the man who helped us return the truck in the dark. Superb organization with which to do business.

SKIP H. le

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Le client n'a pas laissé de commentaire.

lorraine p. le

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Le client n'a pas laissé de commentaire.

GEORGE S. le

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Le client n'a pas laissé de commentaire.

larry p. le

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Le client n'a pas laissé de commentaire.

THOMAS J. le

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Kenny is always fantastic! Easy to work with really helpful.

paul h. le

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All around terrific experience !

BILL M. le

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NOTHING,EVERY THING WALL VERY PROFESSIONAL. SUPER SERVICE.

Paul D. le

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Le client n'a pas laissé de commentaire.

janet c. le

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Le client n'a pas laissé de commentaire.

Allan A. le

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very nice respectful quick service...thank you Alan Abbott

Kaitlyn K. le

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Was over charged only went 4 miles they said I went 32. They made me also pay 30$ in gas for no reason. They made me put more in the truck than I went there with.

Robert N. le

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The steering on the vehicle that I had was so loose the truck floated all over the road.

Tammy M. le

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Le client n'a pas laissé de commentaire.

Donald c. le

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Le client n'a pas laissé de commentaire.

David P. le

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Le client n'a pas laissé de commentaire.

Xue wang Z. le

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Le client n'a pas laissé de commentaire.

Melyssa C. le

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Staff was rude, untrained, and a bit sketchy while refilling my truck upon return. I even was treated to some cursing from the owner/operator of the business for questioning why the refill was so much. He also admitted he and his employee topped off the truck once it reached "full" with the gas pump. He told me to "fing take it up with uhaul" before offering me 2 dollars for the overfill, which I refused out of principle after being yelled at by a physically imposing man. Overall staff experience was beyond poor, while the uhaul side of the experience was fine. The online and reservation process was fine, until reaching the point of pickup and dealing with them. AVOID THIS LOCATION

SHAWN A. le

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Customer service was great. Will be renting from these guys whenever I need a U-Haul.