Customer Reviews for West Tennessee Storage
(Concessionnaire U-Haul dans le voisinage)

439 évaluations

3845 Hwy 79 N   Paris, TN 38242
(Across the street from Fletcher's Antiques)

(731) 644-1960

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(731) 644-1960

3845 Hwy 79 N
Paris, TN 38242
(Across the street from Fletcher's Antiques)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley S G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY T. 
Évaluation :
5

Staff was very friendly and a joy to deal with.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter G. 
Évaluation :
1

i was supposed to pick up at 1006 Arcadia Circle, Murray, KY 42071 which is what it said online on Dec 2, then when I called U-haul to pick up 1 hour early on 12/5, the reservation moved to Paris TN, WTF! you are so lucky my ride did not leave me there in KY! I still appreciate the use of the rentals, one way fees were reasonable and online process not too difficult, wish you would provide us copies of the pix we take though, so i remember the gas level.

mark S. 
Évaluation :
5

Very nice,warm welcome, helpful,sweet,polite woman ontop of her job.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY Y. 
Évaluation :
5

Quit changing the pick up location after you already reserved a location, u-haul has done that twice to me !!

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harrell N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
3

slow had to wait for the truck and car carrier. Suppose to pick up at 10:30 it was 1 hour later. Put us behind on loading and being able to leave for another state.

SHIRLY W. 
Évaluation :
1

One of the most deplorable experiences I've ever had in my life renting a U-Haul truck. In the future, I will go an hour or two if I have to, to get to another location to get a vehicle from Penske versus getting a vehicle again from U-Haul. First, I was late to pick up the truck because the address given send me to some place 7 miles down the road. When I called them, they said it happens all the time snd that I needed to put in my GPS “Salvation Army in Paris, TN and that they were across the street from there. Oh yeah, by the way, the U-Haul place had no address whatsoever on their building, sign etc. Picked up my truck by key code, got my keys, started the truck and drove about 5 miles down the road to fill up at the gas station. I ended up stranded there for over 5 hours in Paris Tennessee. Attempted to call the help line several times and was never able to reach a live person to speak to them. I even had three other people attempting to get through and nor were they able to reach a a representative. Personally, I was on hold for at least two hours and friends and customers where I was abandoned at also tried unsuccessfully for hours. It was like we all were on permanent hold. Eventually, I went on line and got help that way. The service truck eta was 90min. They got there in 90min. Very nice person but the service truck they brought didn't have any tools. But luckily he figured out the problem. The truck key didn't match the truck. That's why it was locked up and wouldn't start. How in the heck I was able to start that truck originally and drive it off their lot is a real mystery. Anyways, the nice gentlemen got permission from his supervisor, and then his manager, to drive me back to get and “release my truck” back back on the lot that matched my key. I was finally on my way!

Stuart H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellton B. 
Évaluation :
3

Reservation I initially received was changed and I had to drive an hour out of my way just to pick up the truck. Was suppose to have a dolly and insurance, but got neither. No one will answer the phone at 800GOUHAUL. The online service for pickup and drop off was terrible and not user friendly. Couldn't get a live person on the phone for help. HORRIBLE EXPERIENCE!!!

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Great service very helpful.

Kathryn P. 
Évaluation :
1

The young girl that was working there was very unprofessional!! She had your 2 childern ages 2or 3 to 4 or 5 there and in the short time I was there she threatened to slap their faces off then was going to beat their asses!!! I waited outside 5 minutes to hook up my trailer and finely hooked it up my self. I will NEVER BE BACK THERE!!!!

william W. 
Évaluation :
3

Truck was low on oil. Boys that loaded the u haul was great!

Marsha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
2

The associate that waited on me was working alone with only 3 days of training. Several calls had to be placed to his manager so she could walk him through the steps. It took about 45 minutes to complete the transaction. Then after hook up he called another associate to verify he had correctly hooked the trailer to my vehicle. I had to ask him to verify that all lights were working correctly. I felt bad for him. He kept apologizing and was very polite, but very frustrated. Renting a trailer from someone that wasn't trained properly is frustrating for the customer and employee. It can also be dangerous for the customer. My hope, would be that in the future, your employees are trained properly before working alone. You also lost another customer that came in during my transaction, but got tired of waiting. Not well managed at all. He should never been left on his own. Oh, and he told me that prior to my arrival, he used the restroom. He did not know that the door locked from the outside. The door was in lock position and he was locked in. Luckily he had his phone with him and called the manager. She told him he could kick the door to get out. Who, in their right mind has a lock on the outside of a public or employee restroom door. Another dangerous situation waiting to happen Sincerely, Beverly Lange P.S. I hope this gets posted on your web site. Consumers should know about these types of transactions

Beverly L. 
Évaluation :
5

Excellent emplacement!

Jacob F. 
Évaluation :
5

Ms. Charlotte is awesome and so sweet!!! Ms. Charlotte was very helpful!!! Would definitely rent from them again!!!

SOPHIA H. 
Évaluation :
5

The staff was great and very helpful would go back for sure and would Tell my friends about it ... Thank you for a great experience

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Customer service was outstanding. Charlotte was great

Terry L. 
Évaluation :
2

The site couldnt let people into the store because they said they had covid 19. They were also out of packing wrap amd low in supplies. Very poor. My 6x12 uhaul tailer had a flat tire the day after I picked it up and was all loaded. The movers that I hired through uhaul that came to load heavy stuff were prompt but the company did not let me know that neither person could hear or speak. They were very nice but that is poor for the company to not communicate this to me. It was a problem to say the least, but they did fair work but I had to try to explain everything thT needed to be done otherwise they wouldnt have covered the furniture or pack it right.

Janet J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
4

The lady working there is like an old friend, that's why I come back

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robbie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton M. 
Évaluation :
1

Educate staff on bringing back trailer after hours.

Harrell N. 
Évaluation :
5

Nothing good people and great service

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
3

Make sure everything is in working order. But I was treated very well. You could pave your parking lot

Dale B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN C. 
Évaluation :
5

Best location we have ever dealt with

Terry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
5

Very nice hard working young lady who is not afraid to take on the physical side of disconnecting the trailer. Now she does Uhaul proud!

jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony G. 
Évaluation :
5

The saleslady was so nice and manerable. She practice social distancing and made sure I was welcomed and taken care of in a short amount of time.

SYLVIA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rashelle M. 
Évaluation :
5

Very good, Very Friendly

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
4

Pave the lot.

Kenneth K. 
Évaluation :
4

Sharon with U-Haul customer service was absolutely wonderful. She helped me find exactly what I needed and answered every question I had. Very valuable asset to the business!

Connor N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry F. 
Évaluation :
5

People at this location friendly and helpful. Go to a location to rent. Do not use online or customer service. Rent from Penske if possible. Uhaul now charging $20 if you drop the equipment more than 20 minutes before scheduled. However, when you rent uhaul does not guarantee to a pickup time. Something not right with this new policy.

Rk S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge V. 
Évaluation :
5

Send me my credit you said I would receive

jeff W. 
Évaluation :
5

Charlotte is an exceptional individual who works very hard to make this location one of the best in the area. She is always ready to assist with the hookup and does so with a smile on her face!

PETER B. 
Évaluation :
5

Ms Charlotte at West TN is so sweet and so easy to work with while dealing with the stress of moving.

Mary J. 
Évaluation :
5

I was impressed with the professionalism and courtesy of the operator of the this location. She went out of her way to give us the best possible service. I would definitely recommend her location to anyone needing these services.

Margaret B. 
Évaluation :
2

The lady running this place dented my truck while hooking up trailer.

william W. 
Évaluation :
5

Our U-Haul cab had a foul odor

Reed P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

You don't need to do anything. Charlotte is wonderful providing ex cello t service.

Harold A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J Brian N. 
Évaluation :
5

They went above and beyond to rectify the situation caused by the wrong dropoff site being listed. I was amazed how courteous and helpful they were as compared to Brooklyn Park.

Deb T. 
Évaluation :
3

Issues with computer system, had to wait for previous customer, representative was having issues - 35 minutes, then another 40 minutes to get checked out for a pre-ordered uhaul. Total wait approx. 1 1/4 hours. Need to fix your system. Uhaul lady was extremely nice, computer system was being difficult, took two phone calls to get checked out.

GAYLE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Everything was good. What i liked most was the personal interest that was taken from the lady at the office. She does an awesome job. She needs to be complemented by your company for the great job that she does. Barbara Roberts

barbara R. 
Évaluation :
5

Lady on duty was very nice and couteous. I was only charged 1/3 the money , I was charged for truck pickup at beginning location.

Gerald O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chance M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Charlotte was very helpful and very friendly!

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristi R. 
Non les évaluations ont été soumises pour cet établissement.

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