Évaluations des clients West Valley RV LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de West Valley RV LLC

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John H. le

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Le client n'a pas laissé de commentaire.

Devin B. le

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Right mirror broken. Told the receiving agent as well.

Lylah B. le

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Don’t bother putting in gas. They charge you for fuel anyway. I was charged after $9.00 almost a whole quarter tank of gas when I didn’t even use $9.00 worth of gas.

Robert O. le

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Le client n'a pas laissé de commentaire.

Kyle B. le

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Le client n'a pas laissé de commentaire.

LINDA C. le

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Very quick service even when you do it online .

Michael H. le

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Le client n'a pas laissé de commentaire.

Lawrence R. le

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Le client n'a pas laissé de commentaire.

annette F. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Jorge C. le

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I signed a contract on December 27 @9:45am and after doing so I let the person know who was assisting me that I would pick up the trailer a little later around 3pm the same day. She said she would make a note on the contract on the pick up time but she never did. On the day that I returned the trailer which was December 29 @10:45am they charged me for an additional day because nobody ever made a note of the time I actually picked it up. I called the location to let them know of the situation but the person who was assisting did NOT want to help me at all. She made no effort and on top of it she had really horrible customer service and was really rude. I would like to have the extra day credited back into my account please. Thank you and I hope to hear from you guys soon! - Jorge Cuevas

Pasqualina S. le

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I was afraid looking all over in the dark for a lock box than appears online.

Krystal S. le

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Le client n'a pas laissé de commentaire.

mark R. le

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Le client n'a pas laissé de commentaire.

TROY A. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Frances G. le

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Le client n'a pas laissé de commentaire.

Jose R. le

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This transaction was perfect,maybe a stripper in the office would improve it and that’s a big MAYBE.

mark M. le

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Le client n'a pas laissé de commentaire.

Veronica M. le

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The lady was very rude.

Yohana S. le

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Le client n'a pas laissé de commentaire.

Claudia M. le

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Le client n'a pas laissé de commentaire.

Frank Y. le

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the Gentleman at the front desk was very polite and very proffesional, its people like him that will bring me back to do business with you , thank you all for your kindness...

Elsa H. le

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Awesome customer service

john B. le

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excellent service easy exit

Christian H. le

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Le client n'a pas laissé de commentaire.

Shane V. le

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Le client n'a pas laissé de commentaire.

Pedro E. le

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This location did an awesome job with my rental, specially with as many time as I had to extent. Also the lady at the front desk was alway willing to accommodate when I would call ti extent.

Bernard W. le

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Everything was fine ,

DANNY I. le

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Le client n'a pas laissé de commentaire.

Melanie G. le

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The equipment was in great condition and served its purpose accordingly. However, the customer service was terrible. I felt seriously under appreciated and as if I were a huge burden to to the female behind the desk. I dealt with her on 3 occasions, two of which were in person and the third was via telephone.

Samuel F. le

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Le client n'a pas laissé de commentaire.

Samuel C. le

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Le client n'a pas laissé de commentaire.

Angie C. le

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On our rental only concern were brakes. They seemed to low. Other than that pick up and drop off excellent service. Thank you.

Anthony H. le

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The location is confusing because they are part of another company and I pulled into the wrong one. Several people do according to their staff. Then the lady at the uhaul place acted like I was an idiot for not parking it in the location that states “after hours” parking.

John M. le

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Le client n'a pas laissé de commentaire.

TODD W. le

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Don’t change a thing. Service was exceptional and extremely fast, not to mention everyone was professional, courteous and friendly

Hector M. le

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Exceptional customer service..

Jose R. le

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You were very fast and efficient

Cesar G. le

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The assistant was rude.

David C. le

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Easy drop-off.

Joseph G. le

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A welcoming smile and more customer accommodation would have been better

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Lorena D. le

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I was greeted and thanked

Sam Y. le

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Le client n'a pas laissé de commentaire.

Jacob K. le

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Great experiences! Everyone was super helpful and quick. Love being able to drop off the truck almost anywhere.

Glenn H. le

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Le client n'a pas laissé de commentaire.

Toreese H. le

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Le client n'a pas laissé de commentaire.

Kala M. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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Younger girl in the office was direct, to the point, and not pleasant or friendly.

Zelma S. le

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The lady working did everything perfect and was very friendly.

THOMAS H. le

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Very nice lady who was very professional and pleasant. Great place to pick up or return equipment.

Paulette W. le

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Le client n'a pas laissé de commentaire.

Lance S. le

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The girl working the front desk behaves as though she hates her job. There's no greeting from her upon walking into the establishment; there's no acknowledgement that a customer even walked in. She won't look at the customer in the eye, nor even lift her head up when speaking to the customer. I wasn't even given the specific piece of equipment I reserved the day prior. The piece of equipment I reserved was beside the one she pointed me to. Unbeknownst to me, I didn't realize this until I got home and started to load the trailer. I made it work, but the mistake was uncalled for. I loathe going to this location simply because this is not the first time I've experienced this attitude from the girl at the front desk. I only went to this location because my first choice location wasn't able to accommodate me. I will not recommend this location to anyone and I doubt I'll go there again. Now on the other hand, the young man helping me in the yard was very pleasant, helpful and knowledgeable and I tried to steal him away to come work for me, but he's too young. I normally don't write reviews but when the service I've received is this bad, I'll write a review. If this had been the first time I experienced this, I wouldn't say anything, but when it looked like I was going to have to use this location, I hesitated but decided to give it another chance-no change, different day/same behavior. Take it for what it's worth, maybe you'll have a totally different experience.

Tungelin B. le

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Came in the lady was on the phone on a personal call. Left key on the counter. Called to follow up and found out I was charged $20 for gas after I had put gas in the truck! Tried to discuss it with the lady and she hung up in my face. Very rude and very unprofessional. Called back several times and she refused to pick up. Left message with no return phone call!! This was all after the original location I was suppose to drop off my one way truck, which was in walking distance to my home called and asked me to take it to this location. Which caused me to use more gas than I would’ve have, if I’d taken it as I planned around d the corner from my home! Have used Uhaul for over 40 years and will never use it again! Terrible experience!!

Jose S. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

Jens A. le

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Le client n'a pas laissé de commentaire.

James Z. le

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Le client n'a pas laissé de commentaire.

Johnny C. le

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Le client n'a pas laissé de commentaire.

Alex C. le

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I rented several times from this location and I’m very happy with the service.

Mathew R. le

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Le client n'a pas laissé de commentaire.

Paloma R. le

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Le client n'a pas laissé de commentaire.

Ronald P. le

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Better instructions on returning the vehicle would have saved me $20.

Reyonna W. le

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Reservation was booked in advance. Called a day ahead and had the time change the pickup time. Associate DELETED the whole reservation. Then upon entering the uhaul location. Nobody took ownership of the deleted reservation or was apologetic.

Robin D. le

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Le client n'a pas laissé de commentaire.

elizabeth B. le

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The girls are really friendly there. Get you in and out as fast as they can.

charles M. le

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Le client n'a pas laissé de commentaire.

Israel O. le

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Friendly staff.

blake R. le

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I used this location twice last week to use a motorcycle trailer. Staff was friendly and quick with responses to my questions. The guy who actually hooked up the trailer to my truck ensured I didn’t have any more questions and explained, again, the process to return the trailer at the end of the weekend, which was nice because it was a holiday weekend and extremely busy.

Tamara A. le

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Le client n'a pas laissé de commentaire.

DOMINIQUE M. le

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Le client n'a pas laissé de commentaire.

ruben D. le

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Don’t use location! They give you truck with quarter less tank than contract says. Then return it with more gas than they tell you to put, then they still charge you 20$ because you didn’t have enough gas. Rip off!!!

Bryon B. le

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Le client n'a pas laissé de commentaire.

Jeannie S. le

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Le client n'a pas laissé de commentaire.

Elda H. le

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I had gone to the other uhual located on on vanburen and i dont know her name was Candy the lady that worked there. She is the most rude person i have i eáer come accrossed. Her attitude change when i call corporate. Than she olayed the victim and refuse to give service to me. Very inconviente to me i had to drive further.

Ricky R. le

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Le client n'a pas laissé de commentaire.

Joanne M. le

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It would be great to have a reduced rate for shorter term rental. If the rental fee for a full day could be reduced by half for a half day/same day pickup/return it would make it more comfortable to rent more frequently as needed.

Rayden R. le

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Le client n'a pas laissé de commentaire.

corey L. le

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Le client n'a pas laissé de commentaire.

Monica R. le

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Le client n'a pas laissé de commentaire.

Daniel H. le

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Le client n'a pas laissé de commentaire.

Ken M. le

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Le client n'a pas laissé de commentaire.

Monica H. le

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Very Poor customer service the gurl that assisted me refused to give me her name when asked several times. She hung up on my face when on the phone. Have me someone name Daniel named instead of hers. Wouldn't credit me for 15 milea when I had to go all the way back to pick up solly I had order then was inconvenienced for about 45 minutes having to go back to stand in line to pick up dolly. Was to have van for r hours until 230 they closed at e we arrived at 3 and she claimed she was closes however the doors were unlocked and she said that she had closed her computer but she was still on it. We ledr van dolly outside in parking lot and keys in nite box. For this to be a family owned Christian business this work doesn't have heavenly ways but to mention very poor customer service. I believe I should be compensated for my inconvenience of having to go back and her poor customer service. I have filed a complaint with uhaul.

Daniel R. le

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Le client n'a pas laissé de commentaire.

Maria J. le

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Le client n'a pas laissé de commentaire.

COREY J. le

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Need the ability to return items there!!

Matthew F. le

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Not surprising that this location has a one star rating on Yelp/Google. Customer service is not existent and the young lady at the front desk obviously doesn't like her job. The van, however, was very clean and I did not have any issues with it.

Ronalyn T. le

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Le client n'a pas laissé de commentaire.

Georg O. le

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Le client n'a pas laissé de commentaire.

ANDREW C. le

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Le client n'a pas laissé de commentaire.

Maria G. le

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I’m not ok with the price by mile??

Mike K. le

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Le client n'a pas laissé de commentaire.

Jacob B. le

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Le client n'a pas laissé de commentaire.

Gloria G. le

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Le client n'a pas laissé de commentaire.

James G. le

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Operating hours and what we had to go to yep locations to pick up so the equipment.

Robert M. le

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Le client n'a pas laissé de commentaire.

Theodore P. le

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Le client n'a pas laissé de commentaire.

jeremy P. le

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i suggest making the pick up time a window. like 9-12. when i picked up my unit, i was notified that my reservation had been canceled because i was 3 hours late for the pick up. given its moving day....things don't always go as planned. i made the reservation for the earliest time i would be available. but knew there could be a chance i would be late. fortunately, they were able to reinstate the reservation without issue. but had there been an issue or the unit was rented out prior to my arrival, (which i never received notice about the cancellation prior to my arrival) my moving plans would have been array.

Ismael U. le

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Your online returns are a joke. Customer service didnt even know to fix the problem

Diane V. le

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They are always friendly & efficient at West Valley RV. I store 2 vehicles there over the summer. They had them ready to go when I got there to pick them up.