Great service and attention.
Alberto S
Customer Reviews for WestStar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very helpful staff! Love the fact that the location is open 24 hours for returns.
MAX BThe employee first gave me the wrong vehicle and then gave me a truck with broken windshield wipers. I asked to have them fixed and she just put the wiper back on and said it was fixed. Part way through my drive it started pouring and I turned the windshield wipers on only for them to break and leave me with absolutely no way to see where I was going. It was a nightmare.
SARAH HThe location is a gas station with a hectic flow it seems. They weren't able to take payment right away and tried to do it multiple times before switching to a mobile device. The overall experience was crazy since I went to 3 different U-Haul locations in order to get my request fulfilled because U-Haul booked w/o having the rental available
NELSON XExcelente service
Armando GStationnement
MARIEBETTY JThe truck leaked in the front and the back.
micaela hWhen you return the truck you should be able to get a receipt .for return vehicle..
Tyrone WFriendly staff and quick process. Je la recommande fortement.
Zoltan KBuena atención
Isrrael JWas really easy rent the van , the service was fast and the van was really clean. 😊 thanks.
Yorleni PAlways have good experiencer at WestStar.
Michael MGreat customer service!!!!
Sandra VAl camión le hacia falta la carreta para mover cosas eso ayudaría mucho al cliente
Felix HVery friendly and profesional
ROBERTO DThe area is extremely congested, you can't even exit the premises without having to wait over 20 minutes for people to finish filling up industrial 18 wheel trucks. There is no space, not even a parking lot, it's literally a gas station in the middle of little Havana.
Jorge GThe parking was not clear, first they told me to park in a place that wasn’t big enough for the truck, besides that I would say it was ok
Diego AThe only driveway entrances were closed off with caution tape and cones while staff were power washing the pavement. The staff was VERY NICE but it was definitely a run down area with houseless folks soliciting behind the station and a very complicated parking situation for the uhaul. Again, the guy who helped us was incredibly nice. Wouldn't come here as a family though.
Brennan RRemove the option to rent a truck/van from the website if you do not offer the service, (drop off at a different location)
Henry CEverything was super easy thanks 👍
George GGreat!!!!
Luis PThe customer assistance was very pleased
Jorge AMe cobraron 2 veces el servicio de la van en mi tarjeta!!! Esto que cosa es?! Necesito que me devuelvan mi dinero
carolina vTodo muy bien
Rolando RExcelente trato
Roberto DOK
victor lExcelente servicio
Jesus REverything was ok, great experience in general terms.
Juan RGreat service!!
Ricardo LI was rented a 26' truck with 4 nearly bald rear tires. I sent in a message stating this but I didnt have another vehicle available. The only response i received was a message with the co tact number for roadside services. I found out that even though i messaged that the truck had bald tires it was still scheduled to be given to another one way trip customer going to Indiana. Fortunately i showed the tires to the folks where i returned the truck and they said they would remove the truck from its scheduled trip.
Joseph FThe entire experience was great and Brandy is the BEST!!!!!
MICHAEL MThey didn't gave me the correct truck, the information that was on paper didn't correspond to the van I used. I made the mistake of not documenting the mileage and pictures of the van I took when I left the facility. After returned the van I was charged more because the person that used the van that was in my reservation drove more than a 100 miles
Samuel Lgreat centrally located station
JUAN SThey charged my card for $400 and sent no bill or explanation of charges!!
Alain GVery helpful, friendly and people are great helper
Jairo CRoaches everywhere
Aimee MWe tried to connect our SUNPASS transponder to the tag on the truck but couldn't. The tag was associated with another transponder for some reason. We were concerned we would incur additional fees even though we used our own transponder.
Judy JAbsolutely nothing! It was quick, easy and reasonably priced. I would recommend and use again when needed. Merci.
Victor SThe woman in the gas station was so kind and patient.
Alexis AThere wasn’t much space for returns but we were able to make it to work.
MARK PThe location is a gas station so when the back is full of Uhaul trucks there is no we're to park I find an open space and as soon as I walk in I get told in a very hostile way I cannot park there and to find another spot, I cooperate and ask where the truck should be parked every spot they mentioned was already taken… I tell them that and them I am told to park it across the street I park the truck so that I am not in the road and once I go back in you guessed it I'm berated by the people inside that I cannot park there. I then tell them to park it themselves but nope they tell me to move it again at this point I'm visibly upset but I ask where to and they point again to another spot…. I go back outside move the truck come inside and finally all set. My problem with this is if you can't handle running a Uhaul and a gas station either hire more employees or stop running a Uhaul. I wish I could leave a worse review than 1 star they're attitude and snarkiness was horrible and not to mention the service.
ZACHARY Mthe personal was friendly. But the service was terrible.
Miguel CTruck needs an alignment because it was shaking so bad and really waste too much gas and we take forever to get to destination but besides that not bad service.
YURIS PBest service
LUIS BAll good
NARCISO RTruck needs severe maintenance. Brakes are bad transmission needs attention
Jamita MThe service was excellent, the attendant was courteous.
VICTOR AThe staff was efficient kind and friendly. The Van was dirty and the gas tank was not full as in other stores. However, the van was easy to drive and comfortable. Prices are reasonable. Please clean the van frequently and keep the tank full!! Thanks for your service.
edda aWhen I got the trailer to my home to load I noticed the right front tire looked visible low.I got my tire gage to check.It had zero air pressure,and I mean 0 . I checked the others and found the left rear tire had 28psi.both of the others had the prescribed 65psi. In your sales information you did not mention there's no ramp,even though there's information poster on the inside wall telling how to deploy it.Also there's no tongue jack meaning a very heavy lift off and on in order to remove it so we could load my pickup with very heavy stuff up a ramp .I feel as if you put my life in jeopardy with the low tires.Just think what could've happened on my 300 mile journey had I not checked.The other items, the ramp and the tongue lift is a poor business decision if not outright neglect for the clients safety.It took almost 30 minutes for the paperwork.And I'm registered with my card on file.
thomas h