Customer Reviews for Westchase Resale
(U-Haul Neighborhood Dealer)

304 évaluations

11368 Westheimer Rd Ste B   Houston, TX 77077

(281) 988-7337

Heures

  • Mon–Sun
    De 10 h am à 7 h pm
Heures d'ouverture spéciales
  • 12/24/2022 - 12/25/2022: Fermé
  • 12/31/2022 - 1/1/2023: 8h00 am à 8h00 am

Services dans cet établissement :

Pour nous contacter

(281) 988-7337

11368 Westheimer Rd Ste B
Houston, TX 77077

Services dans cet établissement :

Heures

  • Mon–Sun
    De 10 h am à 7 h pm
Heures d'ouverture spéciales
  • 12/24/2022 - 12/25/2022: Fermé
  • 12/31/2022 - 1/1/2023: 8h00 am à 8h00 am
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing they were great

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sonna Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rohit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

Nothing everybody who help me was great

Lakesha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augustus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanya L. 
Évaluation :
1

The location was terrible. Smelled of smoke like all the trucks do. They sent us out in a truck with the check engine light on. When we returned, we were set to do the remote return but there was a man that said he was an employee that came out complaining that I was late and banging on the window of the truck. This location is in terrible condition and I would not ever recommend this location to anyone. We will not return.

David D. 
Évaluation :
5

Very helpful staff, I was extremely satisfied with this location.

Stanley S. 
Évaluation :
2

No signs, no nothing. Just a man in street clothes walking around a parking lot with a phone. If he at least had a uniform on it would be helpful. I wasn't sure if he was actually working for the uhaul location or not.

Alaina J. 
Évaluation :
4

This location can open earlier than 10 am. Most people would like to begin their moving activities before sunrise.

KRIS I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mikayla M. 
Évaluation :
5

Very helpful and considerate. I'd definitely rent here again!

Janice H. 
Évaluation :
5

Super nice workers. Quick & easy also has some cute furniture!!

Tara M. 
Évaluation :
5

get an alignment and power steering check

Deja B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

I originally scheduled after hours pickup on 08/20 during business hours, but the location staff forgot to place the keys in the drop box so i could not pick up the truck as scheduled. I therefore rescheduled the truck for the next day at 10am, but i waited one hour in the location for them to actually give me the truck. I also requested a one way truck specifically informing the store i needed one that i can drop off at ANY location. They confirmed this and stated that i could drop it off anywhere i wanted. However when i turned it in at my nearest uhaul and tried to finish the reservation online, the system said they had scheduled me to drop it off at one specific location that i was very far from. They did not do anything right for me at this location and they took forever to give me service. It was such an inconvenience and they ruined my move out plans and scheduled move out date/time at my apartment.

Jessica M. 
Évaluation :
3

Nothing at all but uhaul itself can improve!

Kewanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
1

Took forever, couldn't find a trailer that worked correctly, place was very unprofessional.

GERARDO V. 
Évaluation :
3

The check out process is a joke. I had to take photos of my CC and DL. The lady on the phone was nice, but the phone cut off and had to finish on another line. The entire process took longer than needed and was very clumsy. I did see later I'd gotten a notice I could preregister, but that came while I was at the yard.

Richard H. 
Évaluation :
2

Do not change locations of pick up after reservation has been made and improved; especially not the day before.

Rolland K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daysia B. 
Évaluation :
1

This place is a drug dealing joint. You dont feel safe there. The workers are junkies. They overcharge me a "load fee" to attach the trailer to my truck. AND they forgot to secure the trailer, so they came running behind us as we were leaving. I put a complaint. Your personnel dont care about customers. CASE 3836256 - CONTRACT 25523189

Patricia P. 
Évaluation :
2

The in person agent at the location was rude and obnoxious, continously making comments and smacking his teeth. Another person in the store lit up a cigarette and was drinking something that appeared to be beer with me and other customes in the store. However the over the phone representative was very nice and diligent, expedited and helped us accordingly.

Lavinia R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor P. 
Évaluation :
5

Very friendly People, professional as well.

Sedat B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candance L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDANCE KAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDANCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
2

This place is primarily a used furniture store. The uHaul business is a distant 3rd priority. Even when I uploaded the driver's license, I still had to wait for their “dispatch” coordinator to find my reservation, assign the equipment, verify I had insurance, etc. What was the point of doing all the advance stuff on line? And the guy who helped me lit up a joint in the parking lot. Drug test your people.

Jesse H. 
Évaluation :
1

They very unprofessional. I had to wait a long period of time to get my uhaul. This resale shop stinks and have us sitting on dirty sofas.

Joseph J. 
Évaluation :
5

Candice and staff were so nice and friendly. I reserved a truck in couple hours in the morning before I got there. They welcomed me so nice and friendly, The whole processes for picking up and dropping off so simple easy and quick!!!! Thank you for the great customer service!!

Nakboon J. 
Évaluation :
5

The person here very helpful as was the person helping hook up to truck

Bonita R. 
Évaluation :
2

UHaul fuel was lower that quoted. I only hot one dolly and may have been overcharged. Please help fix this

Jae B. 
Évaluation :
4

The storefront was really hard to fine, I actually drove all the way around the back. It was Blocked with U Haul's, if they move those down a little you could see the storefront easier.

DEBORAH D. 
Évaluation :
4

Customer service was okay but when I first got there no one was there to help with rental, So I made reservation online pickup after 1 1/2 hours Rented furniture cart was not available and gas was almost empty. I lost more money in gas because there's no way I can bring back empty tank.

Rashed S. 
Évaluation :
1

I thought they have boxes and dolly They don't have nothing on hand also I give my credit card information over the phone

ALONSO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot T. 
Évaluation :
1

When I picked up the car, it had the following problems: - The car wouldn't start, they had me in another car. - This other car had a slightly deflated tire, the man who gave me the car told me to take it to a gas station to inflate the tire. - When I return the car in Dallas, they forced me to fill half the gas tank. When the car was delivered to me in Houston, the tank of the car only had 1/4 of a tank of gasoline. Despite the fact that I showed him the photo of the miles and the tank that I had taken when I picked up the car in Houston according to the instructions of the person who gave me the car. Finally I had to go to a gas station to fill the gas tank halfway. Here I had to spend 45 dollars more. - I take advantage of this means to request the return of the 45 dollars.

Anibal P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mishika P. 
Évaluation :
1

This location inconvenienced me very much my truck was 3 hours late I was promised a 50 fuel credit I never received. Also the truck was on 1/4 of tank when the other customer brought it back 3 hours late. I was also changed 60 for not having the tank on full when I returned it. I returned the truck on 1/4 of fuel the same way i received the truck. This location advised me to call 1800 UHAUL which I was on hold forever I will be calling back!

Mishika P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trewan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emilia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven S. 
Évaluation :
1

Be careful on overcharging. Charged me extra 65 dollars as 30 + 35 service and fuel. Just for keeping the truck for 3 hrs and driving 20 miles.

ramindu H. 
Évaluation :
5

Best Uhaul rental place I have been to. The staff was very friendly and felt like family.

Brian C. 
Évaluation :
1

Very poor service. The store is super hot the wait was ridiculous. After finally receiving the keys waiting for like 30 minutes an employee came and got in the truck looking for his phone which was irritating after the long wait. the truck was given to me on empty. I returned the vehicle and was waiting on my Lyft and was accused of being in a truck I wasn't supposed to be in by an employee with two cigarettes in his mouth. The following morning my card was almost charged 200 something dollars for no apparent reason luckily my card was locked. Absolutely ridiculous.

Shaniqua W. 
Évaluation :
5

Delightful experience overall.

Roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

This is a complaint about 11334 Bellaire Blvd Houston, TX 77072 Uhaul store. I moved to Texas from MN. The landlord was not done updating my home therefore I had to use the trailer extra days. I called Uhaul main customer service to extend. On the last day I extended the Uhaul, the customer service representative transferred me to the main store. I ask to extend my reservation. The man on the phone was upset because I couldn't return the trailer the next day he wanted me to because he set another family for this particular trailer. Which I'm not sure why when he seen I been calling everyday to extend so why schedule another family. Overall the conversation didn't go how he wanted because I insisted I need the trailer another 2 days. The next day an caucasian 35-50 year old man with shaggy side swoop brown/gray hair showed up at my home in an uhaul van. He was in the van behind my truck and uhaul trailer. When I was walking towards the uhaul van to confront him, he drove off fast. I believe this is unsafe and unprofessional for one of your Uhaul workers to show up at my house without notice or a valid reason. It's not like I am going to steal a Uhaul trailer. Plus I called everyday to extend so I am very unhappy with this particular store and person. Please do better!

Keneisha G. 
Évaluation :
5

This location may need one of those self checking kioskI am not sure if Uhaul does that in none official UHaul locations iPad or something but the service is always great...

Hayk K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby jo H. 
Évaluation :
1

Ok

Micheal M. 
Évaluation :
3

Truck was very clean, however they had the wrong gas amount, mileage, and damages. Also they gave us a truck with no ac. We didn't check when we first got in due to us never having those types of problems. We after riding down the ride we discovered that the ac didn't work. It was very uncomfortable driving a truck for hours without ac. Representative should have warned us about that since they inspect trucks and keep them maintained.

alehandro M. 
Évaluation :
5

Very nice and professional. Inside and antique store so you can browse and shop while waiting for paper work

Khamani J. 
Évaluation :
2

The truck I received smelled like marijuana inside the cab and the gas gauge was on empty. I was never given a hard copy of the rental agreement (contract) to keep in the truck and could only access it through my email via my cell phone, which is very difficult to read. Hard copy is important to have on hand in the case of vehicle collisions or if drivers are stopped by police. Luckily, neither of those events happened to me, but not having a hard copy of the contract left me feeling insecure about the rental. Also, the next day I was contacted by phone by the facility manager and asked about returning the truck to the facility, which was not part of my reservation. She apparently had some confusion regarding the rental agreement, which concerned me.

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mehmet Onur M. 
Évaluation :
5

Everything was great! Thanks to Ms. Candace for all her help!!! Will use there services again!!

Gloria P. 
Évaluation :
1

have your agents rent out the correct vehicles. Don't accuse people of stealing vans

Augustis V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rader H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIMBOLA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
3

Two gentlemen spoke with me to offer assistance; they were both very nice, but there was nothing to indicate that they were U-Haul personel. Please wear a U-Haul hat or shirt or nametag or something - there was no way to know for sure that I was turning my truck in to an actual U-Haul staffperson or if I was just dealing with another customer or something.

ALAYNE B. 
Évaluation :
5

All good at this location.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN S. 
Évaluation :
5

Great store and Excellent Customer Service.

LATONYA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lyncoln D. 
Évaluation :
1

First they change my reservations far away from place where I reserved than they did mistake than my time from 10am change to 3 30 pm ,than they have to change to this locations ,this locations is nasty unprofessional so slaw ,I HAD WORSE EXPERIENCE WITH YOU UHAL!!!!!!

Jasminka L. 
Évaluation :
4

This was an easy drop off. People were helpful and very friendly. Very simple and easy procedure. I got the truck with 1/4 of a tank of gas and dropped it off with 1/2. A Tank. It would have been nice to be paid something like $25 for extra gas. Oh well not their fault but mine. Good experience.

PAUL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
1

The people working there were unprepared. Unprofessional. My reservation was at 10 and I didn't get my truck until 10:45. That is unacceptable.

EFE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Non les évaluations ont été soumises pour cet établissement.

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