Customer Reviews for Westchase Resale
(Concessionnaire U-Haul dans le voisinage)

212 évaluations

11368 Westheimer Rd Ste B   Houston, TX 77077

(281) 988-7337

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(281) 988-7337

11368 Westheimer Rd Ste B
Houston, TX 77077

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 7h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great store and Excellent Customer Service.

LATONYA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lyncoln D. 
Évaluation :
1

First they change my reservations far away from place where I reserved than they did mistake than my time from 10am change to 3 30 pm ,than they have to change to this locations ,this locations is nasty unprofessional so slaw ,I HAD WORSE EXPERIENCE WITH YOU UHAL!!!!!!

Jasminka L. 
Évaluation :
4

This was an easy drop off. People were helpful and very friendly. Very simple and easy procedure. I got the truck with 1/4 of a tank of gas and dropped it off with 1/2. A Tank. It would have been nice to be paid something like 25 $for extra gas. Oh well not their fault but mine. Good experience.

PAUL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
1

The people working there were unprepared. Unprofessional. My reservation was at 10 and I didn't get my truck until 10:45. That is unacceptable.

EFE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Very good card n good ppl work there

MUSTAFA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
2

I was double charged first of all. Second they didn't have the dolly I had ordered online. The inside of the box was dirty. I accidentally left my keys in the truck when I turned it in and when I went back I couldn't get help because three employees were leaving and I had to wait for them to get back. Luckily I found the truck I rented and a door was on locked so I got my keys myself. I still haven't been reimbursed for the double charge and they said I'd have the money back in two hours. That was right after 3 when I dropped the truck off. I guess I'll call or go back there tomorrow to try to get my refund for being charged twice.

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASJUDD F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

I drop off the truck in a parking lot after working hours, it was easy. I did it using the app

EDGAR ARMANDO H. 
Évaluation :
5

Excellent service!

Michael H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA G. 
Évaluation :
3

Have equipment available at the reservation location. The UHaul location I would NOT recommend is Sugar Land Airport, didn't have my reserved equipment on the day for pickup. I had to scramble to locate equipment at another location. This inconvenience at SL Airport location has occurred multiple times.

THOMAS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALEIGH LEONARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISOLINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM B. 
Évaluation :
4

Convenient drop off

BARRY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
5

They have a lot of patience and willing to accommodate. It my first time there but l be back.

jackie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAHAM O. 
Évaluation :
4

Truck was ready when I arrived, no waiting for service. Quick, easy pickup!

MICHAEL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
5

The app wasn't working and it wasted a lot of my time so I would appreciate if that didn't happen again.

MUHANAD Y. 
Évaluation :
2

UGH!! what could have been 30 minutes took hours to get a small 5x8 trailer hooked to my car. This is NOT the location I picked in a resale store???? really... the people were pleasant but I felt very uncomfortable and not safe.

Iris B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hilary P. 
Évaluation :
5

The drop off was handled quickly. The agent came out to meet us, we didn't even have to enter the store. Great service. Thank you

Darren G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lilian C. 
Évaluation :
4

How about a receipt? Have not yet received one.

RUDEFORD N. 
Évaluation :
5

Good people running the place. Very helpful. It could use a UHsul sign on Westheimer as it's hard to locate where it is ar the back of a shopping strip.

JAMES S. 
Évaluation :
2

we had no interaction with anyone in person it was a bit strange and felt risky since it wasn't an official U-Haul site

Steven C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Terry N. 
Évaluation :
3

Reservation was changed from one way to regular when first truck was replaced with another truck due to 1st truck not starting. Also, contract I received via email stated I had to return truck with 1/4 tank of fuel. I returned with half tank and was charged an additional 63,75 $ for fuel.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAPHAEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANDANE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc B. 
Évaluation :
1

Have the vehicle that was reserved ready for pickup upon scheduled time. Also have a material that was purchased with reservation inside vehicle upon arrival.

Cornelius F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Ulises M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
2

I reserved the uhaul the day before at 11am and this location failed to set up the mobile pick up even though they were open from 10am to 7pm. I had to wait an hour to get the keys and when I asked uhaul to accommodate a couple extra free miles for my inconvenience the customer agent said no. They had 0 options and said I just have to wait BUT if we return the truck late we have to pay fees. If we are late we could possible lose the rental. Not very good customer service.

MICHAEL W. 
Évaluation :
4

They might need to wear masks when customers enter their facility.

Ernest Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD T. 
Évaluation :
4

After i dropped off the equipment it was never entered in the system and i received a call from corporate or whoever asking like i didn't drop it off other words they need to update the system

DARREN C. 
Évaluation :
5

Thanks

alexander P. 
Évaluation :
4

So - I had a location reserved 4,6 miles from my home, the evening before i was to pick up the truck i received a phone call telling me my truck is now 26 miles away. In Houston this is a big deal with traffic and the many tolls it cost me for both vehicles and what about the fuel and mileage difference?!?! All greater expense and time!!

Bobby B. 
Évaluation :
3

15' van got great mileage compared to a previous rental, however The storage leaked during a rain Alignment needed to be performed (van veered to right) And transmission slipped at high speeds

JACOBY G. 
Évaluation :
5

None, all was fantastic

GARY B. 
Évaluation :
5

Kandy was very helpful. She went over and beyond to accommodate us and make sure we had a truck for our big move. She didn't have to do was she did but she did and we are very grateful and appreciative. It was hard finding the right size truck but she did.

jamesa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NILYEM P. 
Évaluation :
5

Very kind service

PEDRO A. 
Évaluation :
1

Have supplies and tools that you ordered actually being on the truck, instead I had to move my entire house with only an appliance dolly which was very hard, and then maybe if the employees wouldn't have been all drugged up they would have been able to provide better service.

ZACHARY R. 
Évaluation :
2

Couldn't check in online. Agent did everything on her phone very slow. Took 1 hr to pick up my prior reserved truck!!

ANTHONY V. 
Évaluation :
1

Customer service to slow ,using old desktop takes forever to upload.

BASIMISE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPELVIN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUTRICE N. 
Évaluation :
5

Excellent service à la clientèle

Khaled O. 
Évaluation :
5

Is good its address do you have A good service

OSCAR C. 
Évaluation :
1

If you want to improve the experience for the next customer do not send your customers to this location. This location is a furniture resale shop. If the franchise dealer/owner is serious about being a U-Haul franchise, he or she should make the investment (time, money and personnel) to do so. This location needs additional trained personnel, well stocked with moving supplies and a service center garage to fuel, clean and service the equipment properly.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wynn D. 
Évaluation :
5

The physical store was superb and the people were friendly and helpful. The website reservation however was a clear failure from UHaul. It incorrectly listed pickup and mobile options causing a 2 hour loss of my time. It incorrectly confirmed my mobile pickup then didn't allow me to get a vehicle when I was supposed to. I will look at other options next time due to the poor experience.

Brandon R. 
Évaluation :
5

N/a

DENNIS DEWAYNE D. 
Évaluation :
5

The folks at this location were fantastic! Unfortunately, dealing with Uhaul's corporate folks are a different story. Three calls to 3 different people found rude, unapologetic customer service personnel for a problem they created.

Carl T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tuan N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katerin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tommy L. 
Évaluation :
2

The brakes on the truck didn't work properly.

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giuseppe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devin J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

susana O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tanya L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaudhry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Person who helped attach and detach trailer was very helpful. Give him a raise!

Daniel L. 
Évaluation :
1

When we opened the back of the truck roaches were everywhere. The representative stated they were going to get spray but instead gave me money to go buy the spray myself. Really? So I had to bomb the truck and spray before I could even put my furniture in the truck. I had to wait two hours before loading because the truck had to air out. When I got in the truck it was at a little over a quarter of gas. Now to my surprise I am being charged for the return of the truck because on the contract it had a full tank. I took pictures from beginning to end. As I am writing this review there is now answer for my call for over 45 minutes. This is the worst service ever. My bill went from 145 $to 263 $because the website wasn't working.

Jarrett E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Everything was great

felicia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anurag B. 
Évaluation :
5

Great experience

Becky T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lindsey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica T. 
Évaluation :
1

I had a very bad experience with the u-haul van that was rent to me the van was not in good service. When I hit the high way I realized that the speed can only go on 40 mph when I should be doing 70mph . It too me 2days to get to Maryland that is 32 hours of driving and I was pulled over by a cops they think I was sleeping on the road. I have to explain to them that the van can not move pass 40 mph so I was told to put the blinker on and I have to spend more money on gas it was so terrible. For them to rent me that kind of van to travel with.

TAIWO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paris K. 
Évaluation :
5

Super nice people, always smiling. Easy transaction

Nidal K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad C. 
Évaluation :
5

It is a perfect customer service experience every time I go there.

Deanna H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jamari T. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page