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Henris Sorto
Customer Reviews for Westchase Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was charged $399 because i was unaware this was not my drop off location. I had the truck for 8 hours. i drove 120 miles on a 104 mile rental. My rental was $324. My total for the day was $723 for the day. 8 hours. 16 miles over my 104 mile limit. This location was the closest U Haul to my destination. I brought it back with 1/4 of a tank more than i was required. The employee should of let me know that i was at the wrong location. This feels like extortion. This was a horrible experience.
Ernest LivesayTruck stop didn’t move at all i know i has the truck for 5 day which it was 20 a day Plus whatever happen to the truck is not my fault Still didn’t crank im not paying tow fee and recover fee like it was my fault i pay for the 5 day it been sitting there never move You can look at the mileage it gonna tell I barely drove it Be mindful it was park never move im not paying nothing that has no control off I will pay for 5 day i has it I told them it was park never was move so have a good day Any thing goes in collection i will dipute it
Denise SegrowFantastic friendly service!
Ricardo ArriagaExcellent service à la clientèle
Nehira CeasarThe guys were great and helped to remove the chain/hook-up from our car and the trailer. We were in and on our way in no time. Merci.
Karen LavelleFumigate the office
FATAI QUADRIThe guy that runs this location is damn near home less and an asshole. Wouldn't recommend this to anyone. He can hardly call dispatch because he can't pay his phone bill.
Bailey BoaneThe 2 men who were inside were lacking any basic manners and customer service skills whatsoever. I'm not even sure if they work for Jake or if this is some kind of franchise but they at least share a space and had some working knowledge of U-Haul. Based on how I was treated here I WOULD NEVER use this location again nor would I recommend to anyone I know, or don't know for that matter.
Shana HammerlThe truck was parked so close to the other truck I had to squeeze in through the passenger door to get to driver seat. Also the door on the back was open and we had significant rain. It had a pool of water in it and I had to take home and dry out. I rented it so that my furniture would not get wet,
Deanne GordonExtremely disorganized. Lots of yelling and swearing between the owner of the store and the employee who was supposed to be getting us our equipment. I'm amazed that we left with everything we needed
Camden Eckler(1) It was not organized and I needed to wait a bit to get serviced. The store was not a dedicated U-Haul store and looked more like a thrift store. However, I do want to kudo Jimmy (they person worked there) who helped me to adjust the mirrors to ensure my safety. (2) On 11/13 at 4:30PM, I went to pick up the U-box at 2890 W Sam Houston Pkwy S, Houston, TX 77042. It was a terrible experience. Again, they were not ready for me to pick up the U-box and the lady worked there seemed not familiar with the process. Before I went, the person on the phone told me that there would be someone help me to hook up the u-box to my Uhaul truck and there was no one help and the lady did not know how to do it either. A guy who used to work there was generous enough helping me hook up the Ubox to the truck. When I was checking out, the lady ran into some issue on the computer that one of the step could not go through because I did not complete the "pre-inspection" which I was not told to do and I had no clue what it was about. She called her boss on the phone and her boss was not able to figure out either and told me I need to go to another store to pick up the ubox if I still want it. (first of all, I was helping to tow the ubox from Houston to Round Rock and it's not I need the uBox). End up I told them don't bother and I do not want it as they were not ready and has wasted my time for about 1 hour which delayed my schedule driving back to Austin area. Her boss told me that I will need to unhook the Ubox and put it back to where it was originally otherwise I would get charged. This again pissed me off as "I WAS TRY TO HELP" and Uhaul was not ready and wasted my time then saying I would get charged if I don't get it right back to what it was. One of the worse customer service I have ever experienced!!!
Antony HuangThe person I spoke to at this location was rude and unfriendly. Didn't want to help. Asking him for anything only upset him and he visibly looked irritated when asked him for a business card. However, I think the actual owner Candy Ortiz helped me on the phone at this westheimer location and she was nice and accommodating. Whoever her employee or assistant was, was not friendly or helpful at this location.
alex paramoNeeds: friendlier and prompt service, designated area/section of store to do uhaul transactions. was very confusing and chaotic when I arrived.
jamira vaughnSeats ware covered in dog hair
george sabaVery helpful and thorough!
QUENTERIA JOHNSONExcellent service à la clientèle.
Aaron RomeroTotal shit show. Too much to type.
DAHLIA KELADAThe truck had a burning oil smell and the A/C was not functioning properly- it was triple degree temperatures. Whenever we stopped at a stop light, we had to roll down the windows to not be overcome by the heat and fumes. Please trade the truck out, take it to the shop and fix it before someone breaks down on the road or passes out!
Torrenus ShieldsAmazing staff! Thanks for the help!
Ariel Ferguson👍👍👍
francisco huatoNa
MICHELLE CORBERTgood for one reap off. they said 19,99 a day. then they charge your CC $80 now does that sound like 19,99 a Day ??? I would tell anyone who wants to rent a truck from you, to Not use their CC. I would recommend that you buy a Temp card and only put the amouth they say. just because that way, they can't charge more then what they say.
Luis G. LopezIt's wasn't no gas in the truck when I got it. But I got charger still.
Dale LockleyExcellent service à la clientèle
Faty AdropiaS.O.
Rayquan GambleI dropped the truck off at night. The area seems to be unsafe . The person that the key was dropped off to was in what seemed to be a nightclub of some kind. It's not an area for a female to be in at that time of the night.
JADA DayExcellent customer service.
candance browningProffesional!
mIguel barahonaThe truck that was given to me was in very poor condition, the alignment was off so bad it was hard to hold on the road and the steering wheel was sideways to the left when you are going straight on the highway. I purchased the insurance in case of an accident ,but the truth itself could have caused one. NEVER AGAIN will I rent from there. I will be sending the corporate office my pictures. And I saw a $20 fee for equipment, but the lady said she was letting me use it for free. What's that about?
Devonna ChatmanQuick, polite and efficient. Went out of their way to help me.
Dennis WhittakerVery Good Service. Very Accommodating.
marcella shabazzNot things, they are very nice and easy to deal with . I will be back there.
Jackie DillmanJimmy is a real champion...so Sweet and helpful. Thanks to all of you..
Susan JordanNot organized
GABRIEL OHIENFacility not great, but the people were
RYAN PALAZZOBetter trucks
Daisy CarrGreat service and helpful at check out and return Highly recommend removing smell odors from store
BRYON PARFFREYNothing they were great
Michael MorgensenNothing everybody who help me was great
Lakesha KoontzThe location was terrible. Smelled of smoke like all the trucks do. They sent us out in a truck with the check engine light on. When we returned, we were set to do the remote return but there was a man that said he was an employee that came out complaining that I was late and banging on the window of the truck. This location is in terrible condition and I would not ever recommend this location to anyone. We will not return.
David DorrisVery helpful staff, I was extremely satisfied with this location.
Stanley SierszynNo signs, no nothing. Just a man in street clothes walking around a parking lot with a phone. If he at least had a uniform on it would be helpful. I wasn't sure if he was actually working for the uhaul location or not.
Alaina JordanThis location can open earlier than 10 am. Most people would like to begin their moving activities before sunrise.
KRIS IMASOGIE