Évaluations des clients Western Way Chevron

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Western Way Chevron

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STANLEY WILLIAM K.
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They never answered the phone. I called close to 15 times over a 12 hour period and they never answered the phone.

Michael S.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

Charles F.
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Le client n'a pas laissé de commentaire.

Stephanie S.
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Le client n'a pas laissé de commentaire.

ROBERT D.
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That said, our initial reservation with Uhaul at the Woodstock location was a disaster. Went to get the truck (reserved Saturday late through Sunday late). Was told we had to submit a copy of the driver's license via a link sent to us previously. Told them we had not and I did not have my iPhone. Was told it had to be submitted. As I left was asked if I was cancelling. Told them "No I'll pick it up in the morning." Got home and had received another notice on my iPhone to submit my driver's license via picture. Called the Uhaul and asked if we could downsize to a 20' truck when we picked it up Sunday morning. Was told they had cancelled my reservation, the truck was no longer available and they had no other trucks. Called corporate. Nice woman listened and found us a 20' truck elsewhere. Curiously the Uhaul web site stated the originally reserved truck was available Saturday and Sunday, as was a 20' truck both at the Woodstock site. We did get a truck Sunday but not from the Woodstock site...although there were trucks there. Corporate customer service informed me it was all a miscommunications. Really???? Obviously no security tapes were listened to where I specifically told them not to cancel the reservation, nor was the Uhaul web site referenced that said- contrary to their employees- that the truck and the 20' were available for rent on Sunday. Will not use the Woodstock site again although we have used it numerous times in the past and will only use Uhaul as a vendor of last resort going forward.

Kevin H.
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Le client n'a pas laissé de commentaire.

JEFF C.
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Le client n'a pas laissé de commentaire.

Charles F.
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Le client n'a pas laissé de commentaire.

Mary Lou N.
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Pickup was very confusing and wait time too long! Staff seemed unorganized

Steve L.
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The Lady that helped us was outstanding. The overall service and experience were great. Only concern was the email we received from UHaul . When we first booked we received an email to call a number to confirm. Tried to call and confirm our reservation, phone only rang over and over. We then drove to the location and the lady said the number we were given was not the right one. You might want to update your internet records and number on emails.

Green S.
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The lady at the desk called U-Haul for help and checked me in promptly.

HOBART M.
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Its unfortunate that you sent me to a convenience store/gas station to rent anything. Between waiting on customers and trying to retrieve my info on his phone, it took over 30 minutes to pickup the trailer. In addition, I had to get someone in the parking lot to help me attach the trailer to my car.

Green S.
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Le client n'a pas laissé de commentaire.

Joshua B.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Jay B.
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Le client n'a pas laissé de commentaire.

gerald O.
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Le client n'a pas laissé de commentaire.

Justin H.
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Changed pick up location and did not let us know. Very inconvenient. Also, 1/4 tank of gas upon pick up. Had to fill.it up from the beginning... more inconvenience.

James E.
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Le client n'a pas laissé de commentaire.

Rakesh J.
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Le client n'a pas laissé de commentaire.

Debbie D.
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Everything went just fine

WILLIE W.
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Excellent job, keep up the good work!

james D.
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I had to clean the bed of the truck before I could use it. The floor was covered with about 0.5 of dirt and leaves. Also there was an oil like substance on the walls and floor.

Edwin N.
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Cashier was fighting with me about the return process. I completed it on my app and she kept telling me that she needed to get pictures. Like I was supposed to be the one to go get them when I already did everything. Plus she was on the phone with a family member while handling my transaction. Just a horrible experience.

Kayla M.
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Make sure the truck starts the first time, every time.

Deneen T.
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Le client n'a pas laissé de commentaire.

Christopher A.
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Le client n'a pas laissé de commentaire.

Scott H.
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How about telling me that you changed the location of my pickup????? I understand that a reservation does not guarantee that it will be at the specific location requested but how about telling me beforehand. No email, no text, no call.

Kyle N.
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Nothing at all, I received OUTSTANDING customer service from Sunny!

Heather B.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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