Customer Reviews for Westfall Towing LLC
(Concessionnaire U-Haul dans le voisinage)

89 évaluations

28415 OH 7   Marietta, OH 45750

(740) 373-5780

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 1/22/2022 - 1/31/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(740) 373-5780

28415 OH 7
Marietta, OH 45750

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 1/22/2022 - 1/31/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Did not have what I needed

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH R. 
Évaluation :
1

Worst moving truck experience I've ever had. I had limited time for help moving by a friend and an extra 45 minutes was spent in the parking lot with several people trying to figure out how to allow the pick up process begin as it kept saying my links were expired.

Nicholas D. 
Évaluation :
3

Customers should know the process for "dropping off" at truck requires a cell phone, taking and uploading 3 photos, and time to do all of that. I'm not sure what would have happened had we not had cell phones to complete this process. Seems like there should be an alternative for those who don't have access to that technology.

Duane D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Toni F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADY MICHAEL S. 
Évaluation :
1

The location was farther than the one is initially booked at, yet I had to pay for the extra mileage used. The truck I used was parked in the middle of a muddy field, next to two trucks that were parked on pavement. When I brought it up to a representative, they had no response. The truck was dirty, the extra equipment I ordered (dolly) was not in the truck, but moving blankets and an appliance dolly were.

Courtney K. 
Évaluation :
1

The employee who ended up receiving my trailer was a great guy. But he was not the person who knew about U-Haul Trailers. That person was not there. ??? This is a commercial Heavy Truck towing operation. The drop off area is a mud hole. My clean car was a mess by the time I left. The only reason that I dropped the trailer here was because there was no one present at the Colgate Dr. Location in Marietta ,OH. "Angel " in Gahanna said they were closed for the week. What a nightmare it was to rent from U-Haul ! Never Again !!!

Gerald S. 
Évaluation :
5

I was told my gas tank was full when I pick up truck and it wasn't. I showed a picture of the gauge to the people when I turned it in. I also told uhaul where I was gonna turn the truck in but they never listened to me. Two days later they were calling me and asking where the truck was and finally it was confirmed I had turned it in where I said I did and was going to

JASON R. 
Évaluation :
1

Worst experience. Will be filing formal complaint

David Eric A. 
Évaluation :
3

Your prices are outrageous!You are seriously going to lose alot of business due to those prices!

Jason T. 
Évaluation :
4

Rien

James Edward M. 
Évaluation :
3

It was hard to get any cell signal, and took over an hour to check in and check out. Way to many steps to get a truck. Not customer friendly at all.

Willard M. 
Évaluation :
5

Very nice people

PATRICIA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
3

continue doing what you're doing.

DIANNE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jarrett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

GPS does not have their address correct yet. Had to ask. Return was super easy!

ELLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA M. 
Évaluation :
2

Really difficult to work the 24/7 Truck app online. I am young with a smart phone and there were a lot of technical difficulties with no human around to help.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

Workers did not know how to process the order.

gene M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justen S. 
Évaluation :
2

I would like my 100 deposit back.. I know that might not sound like a lot of money to some, but it is to me.. At the drop off, there was no one representing Uhaul, and no one in whom I could speak to.. This absentee management style is kinda disappointing..

SHAUN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ferlin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
5

Travis was great!!

DIANNA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Well run, professional. Great experience

JOHN G. 
Évaluation :
4

Very friendly & helpful staff. They made the equipment return process painless & enjoyable.

James R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reuben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan O. 
Évaluation :
5

Nothing really

RONALD Z. 
Évaluation :
4

The floors in the front could have been a little cleaner, but all was great with the truck.

Courtney M. 
Évaluation :
2

This location was not communicative either. When talking with them, they were short and didn't make me feel secure that everything was process correctly.

Dru S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P. 
Évaluation :
5

Nothing, well done. Positive experience

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah I. 
Évaluation :
5

Very helpful and did everything possible to be accommodating and convenient.

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly J. 
Évaluation :
1

Dropped my truck off two weeks ago. Never heard back about my deposit, and I didn't get a chance to talk to anyone. Someone took the keys to the truck and that was it.

Steven B. 
Évaluation :
1

Uhaul service very disappointing. Over charged for equipment that I did not receive and was forced by the customer service to drive 30 miles outside of my original location and pick up a truck that I originally ordered after they tried to downsize me 2 truck sizes. Then I was told that I would be compensated for the miles that I had to drive out of my way and wasn't in the end. Service light came on during transit and had to call the roadside assistance and be delayed hours, they told me they would compensate by giving me 2 additional days to move and then charged me full rate. They informed me my rate would be lowered to $29,95 a day and they did not fulfill that either. Uhaul has such bad customer techs that offer no help when you need it in disputing the charges and the service is very disappointing for the trucks you use that I would never use uhaul again after this experience. Worst service ever!!!

Franklin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
2

No signage to let me know that it was a U-Haul drop-off location. I was just above half a tank and drove around for 30 minutes trying to find the location - then had to put more gas in the truck before I turned it in. Employee pulled up as I was looking around (the building was locked) and took the key and said he would park the truck for me - didn't answer any questions but did take the truck. Stopped the next day to look at the mileage on the truck and the person in charge was just short of rude. Would drive out of my way to drop off a U-Haul truck at a different location, even though this is very close to my home.

Mary B. 
Évaluation :
2

Very cluttered lot, was difficult to hook up to trailor only bc other customers parked in front or close by it.

Matthew W. 
Évaluation :
3

We dropped off the truck after hours so there was no interaction with anyone

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri M. 
Évaluation :
1

I called on Friday due to conflicting evidence on U-Haul‘s website. I was told by representative to make it a 24/7 reservation for pick up on Saturday. Upon arriving on Saturday the truck was blocked in by a tow truck and In a full parking lot. I was unable to complete the 24/7 check-in. There was a representative at the store even though it was closed. It took an additional 45 minutes to secure my reservation, resubmit credit card, re-sign all paperwork. Then throughout the rest of the reservation the 24/7 information linked up. It took approximately 15 minutes to check out.

Christopher B. 
Évaluation :
1

Couldn't find anyone at the site, once we did he had to call someone else. The person he called said we were late, which we were not, and had to wait for someone to get there to handle the Uhaul stuff.

Richard M. 
Évaluation :
5

easy, quick & friendly service, 5 star

NICK P. 
Évaluation :
2

have the right phone number

christopher H. 
Évaluation :
5

The address I was given to begin with was a closed down business it was really an inconvenience at 11 at night that have to call U-Haul to get another drop off location that was very disappointing

ALAN D. 
Évaluation :
2

person on duty was obnoxious

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Really nice guys I had a really good experience

Jason S. 
Évaluation :
5

Excellent, helpful people at this location.

David C. 
Évaluation :
5

Everything went super smooth.

Eric U. 
Évaluation :
1

Didn't have the appliances dolly we needed a oh well sorry attitude. Was putting chewing tobacco in his mouth and spitting in a bottle while waiting on us. Had to drive 20 minutes each way to get a dolly. And was at the uhaul for 1 1/2 hours. Put us about 2 1/2 hours behind. The customer service was horrible. Also still waiting for final bill they had the milage off by 30 000 miles.

Michael H. 
Évaluation :
3

Hard to get to. Not impressed

Daniel M. 
Évaluation :
1

You charged me 2 day rental for a 22 hour rental

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
3

Scheduled for pick up at 9 AM.....no one around! Found a mechanic who found someone who had to call someone to tell him over the phone how to fill out info. Finally, mgr. shows up....has to redo everything. Left location 45 minutes later. BTW... this was not the location I onlined for. Received text it had changed....to call to confirm. No one ever answered the phone. Didn't know if I was going to the right place or not. I was irritated because I had a schedule to meet!

Johney G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rhonda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

Windshield hand a huge crack in it. And windshield wipers didn't work very well, seemed old.

Dillon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
3

The guy that ran the business was not the owner. Every other word he said was f - - - he couldn't get the computer working. He had to call someone. My husband had reserved the trailer. It took half hr to get it. We had gotten there a little before 9 am. He was not going to help us until he made a call to a lazy employee to see if he was coming to work. When we finally got hooked up he acted put out that he had to help. He kept telling my husband to make sure the trailer is clean when it comes back. We brought it back at 10:30 noon deadline. The gate was locked. So my husband had to walk around the building and tell them the trailer was back. We had to unhook it ourselves and those trailers aren't light. Also it did have plenty of protective blankets. But they were in a big tangled bunch. I know the owners I hope their rude employee isn't a relative. We won't go back.

merwin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
1

Got to the shop to pick up a trailor at 9 am was told give use about 25 min then 1 hr later they said 5 min away so someone could check me out then at 1030 was told the guy to check me out was on his way in finally get tailor and the light cord was broke had to ask for it to be fixed them finally got to leave about 1115 used trailor about 2 hrs was back at shop to drop it off spent another 15 min letting them check me out $58 for a trailor that lights wasnt working on wow what a day would not recommend this place for rental will pick up mine in parkersburg or anywhere else next time

Brian P. 
Évaluation :
5

I brought the truck back after they had closed.

Curt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine M. 
Non les évaluations ont été soumises pour cet établissement.

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