Le client n'a pas laissé de commentaire.
Nicolaus M
Customer Reviews for Westgate Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was after hours.
Mark WIt was after hours when we turned the truck in. The return instructions were a bit complicated and took a while. I hope I did everything correctly. I assume I did as I have not heard anything. I did not receive a receipt online tho. Maybe it was because I had already paid??
debra tVery friendly staff. Will definitely return to rent from here again
Shelly MGood helpful staff
Mark RGood. Knowledgeable helpful staff
Mark RThe owner was very friendly and helpful. Overall a great experience.
Joel SKeep up good work great place to rent trailer I will b back again.
rodney sI never used the storage it was not well maintained and felt unsafe to leave My trailer there would never recommend this facility lady in office rude and not friendly at all
David B | Expérience généraleI have rented from and dropped here many times they are always great to deal with
Krystal CExcellent service! Super nice!
Troy BCheaper than ones in town
LEE R | Expérience généraleMichelle is great. I have from this location several times. Service at this location has always been great
Joe HThe address sent to me was incorrect. It said Westgate Storage 3118 W HWY 377, GRANBURY TX 76049. We drove to this location only to find out there is no Uhaul drop off here. It's actually a home builder business. After using Google, we found a different address for Westgate Storage which was on the opposite side of town (15 minutes away from the correct address). The actual address is 3102 W Hwy 377 Granbury, TX 76048. There was no phone number to call but thankfully we found it on our own. I was frustrated we were charged $15 extra for mileage when we were given the wrong address.
Jackie GDropped off at west gate storage in GRANBURY tx I was informed that I had to disconnect the truck from the car hauler then move the truck where she wanted it I felt like I worked for u-haul.I paid extra for help I think help with hook up was included. I was informed that was not her problem.after loading and unloading this 68 year old didn't need the hassle.i would have been more than happy to help if asked but not told I had to that being said the truck was great and clean no problem
Tommy Dbeeping in cabin after on for 5 plus mins will not stop no brake nor stop lights This truck is actually to be at a different location
John GUpset about the extra charges and will not be back!!
Cynthia MThe back of the truck was not clean.
Sandra FVery good 👍
James CThe employee shouldn’t make the customer carry all the blankets in and put them in the storage room for them and should be more helpful, not condescending
Claire CThe lady that checked us in was very personable, friendly and helpful. Due to no fault of her's, it took quite a long time waiting for U-Haul to down load my information to her computer. U-Haul IT needs to work on this to make it happen instantly when information is requested.
Kenneth EMichelle was magnificent! She made the entire process run very smooth.
Kevin NBetter customer service!!!!
Aaryn WTruck was poorly maintained. Axle shaft leaked. Air plenum fell off causing vehicle to drive in handicapped mode. Headlight was burned out. Of the three we rented for our move this vehicle got bad gas mileage. Glad our move is finally done.
Dennis RI dropped off after hours but received a phone call confirming they had received the equipment and that I would get a refund on my deposit. Very polite and professional.
Jene WActually, my only complaint was, the gas level they said was 3/8. When actually it was less than 1/4. I took video of the rental and the gages.
Gilbert GMy biggest complaint is the low fuel light was on when I picked the truck up. I had to alter my plans just to go get gas which cost me about another hour and additional miles. Next were the windows in the door. I am not sure what was spread all over them but I was scared to even touch the glass. They were filthy. Finally was the load hum I had to endure the entire time while driving. I did not expect a brand new low mileage vehicle but this one had over 120k miles and obviuously in need of some transmission and/or drivetrain work. It was so loud it was hard to have a conversation going down the interstate. The truck held all my belongings just fine and transported them to my destination safely and somewhat efficiently. I will definitely check out the competition on my next rental.
Andrew SLuckily a customer was there to help with removing the hitch. I couldn't do it and the lady who works there couldn't do it.
Susan KThe Westgate Storage. Yes
sue pSales lady was very helpful and patient!
dean gI had to wait 45 minutes to get the truck & trailer I needed because your employee didn't know what she was doing. Then I had to hook up the truck and trailer myself (not my job) AND unhook someone else's trailer because the employee didn't want to do it (DAMN sure not my job!) run this company better! It's awful!
Braden SLoved Mandy, hope to see again
LEE R | Expérience généraleAmazing service as always from Westgate storage! Merci.
Jesse SPlease check the hours of service before scheduling a drop off location. I thought I had requested a location here that was open on Sunday, but somehow it didn't appear on my reservation.
Wendy FGreat place I parked my boat for years there with no issues
DUSTIN S | Expérience généraleGreat staff!
JASON L | Expérience généraleSuch great staff! Very helpful and very friendly! Will definitely be using them again once we get another RV!
SAM P | Expérience généraleThank you for your services. Everyone was so nice. Would highly recommend.
JILL B | Expérience généraleMerci encore.
AMANDA L | Expérience généraleVery friendly and helpful staff, I would use their services anytime in the future
Jeffrey S | Expérience généraleExcellent customer service!
FRANKLIN H | Expérience généraleWestgate Storage is a FABULOUS facility. I felt very comfortable leaving my RV there. If I lived closer, my RV would still be at Westgate Storage. (I live 55 miles away)
VIRGINIA D | Expérience généraleGreat service staff is easy to work with, helpful and friendly
MIKE G | Expérience généraleIf you are looking for outdoor storage, and better yet, covered, this is an incredible deal. I was amazed when I saw the price but then I found the staff was very friendly. Move in, and move out were both easy and convenient. I hate to give up my space but I live an hour away. Thank you again for taking care of my needs. Kevin J
KEVIN J | Expérience généraleAlways felt safe leaving my trailer here. I hope to get another RV and will definitely do business with you again.
CYNTHIA C | Expérience généraleRegarding my number 2 answer, this was not an issue because we kept our trailer locked so someone couldn't take it. I cannot speak for lighting because we were only there during the daytime. I want to emphasize that we really liked the facility (location and price were both perfect for us) and we want to thank the staff for their professionalism and courtesy during our time there.
STAYTON P | Expérience généraleMet our needs for storing our RV. Easy access in and out. Never had a problem with security. The only suggestion I would leave is to have easier access in order to reach the punch-in code box. It needs to be high enough so that the RV driver would not have to get out of the vehicle to punch in their code. No other suggestions.
MARLOY H | Expérience généralevery cleans and nice
DENNIS G | Expérience généraleEnded up not having to utilize the storage unit - but was professionally, and quickly, refunded my money.
Michael S | RéservationVery polite and professional, clean
ANTHONY R | Premières impressionsVery nice facility and very friendly staff.
JAIME A | Premières impressionsOffice personnel ate friendly and VERY helpful. The faculty is in excellent shape and has easy access.
FRANKLIN H | Premières impressions