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STEPHEN A
Customer Reviews for Westlake Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I made a reservation for 7am on line. Couldn't get the truck til 8am. Also received the truck with less than a 1/4 tank of gas
Joel RWide selection of vehicles. Truck was ready upon arrival.
Robert TExcellent customer service! Very friendly service and made it really easy to rent.
Frank AMore organized and responsible
Ahad NWould have liked some advice/help on wire connection to keep them from falling down, etc.
Brian BRyan was professional and helpful. My only snag was that your system was down and Ryan could not release our reserved vehicle at the promised time. We had to drive back home and wait for Ryan to call us back when the system was back up, even though we had reserved it and the vehicle was sitting on the lot, ready to go. No complaints with the employee, but wish that your system was not operating when we needed it.
Deborah SPersonnel amical.
Sheena DGood service
Mario CMerci
sharhrokhdanny sI was charged for two days. I went 40 minutes early because website said to have truck checked before hand. Lest lot about 11:40 & returned close to the same time next day. Paperwork showed when i left but showed agreed return time when, i believe, was truly less than 24 hrs. In the future i will work within The exact terms of our agreement to avoid any misunderstandings. Best
Maxwell LMaybe have popcorn in office
Robert WBetter instructions on where to park. Dropped vehicle off before closing time but no one was there to check me out.
KAREN SGreat staff. Opened on time, helpful, and knowledgeable.
Michael WI only rent from this uhaul location. They are great.
David MShane, was wonderful!
ruth sNothing to improve, I appreciate everything, thank you!
Joe HService was great rental was clean
Miguel CThere's not much room for improvement at this branch. However, you might want to have your website direct customers to the closest U-Haul location to them when they ask. When I went to U-Haul's website initially, it directed me to a branch 15 miles away that cost me an extra day's rent because I couldn't get back from a trip in time to get there before they closed. The extra distance was just rude.
Steven BNo improvements needed, Great Customer Service and seamless transaction!
Eric CStaff was very helpful and friendly
Gregory LThis U-Haul operation has a bit of everything so one can find what he needs here. Congenial people working the reception area. The location is hard to find. It's also spread over what seems to be 20 acres and is congested up front. Hard to find a parking place on arrival. This type of industrial park isn't well suited for a big U-Haul operation. You have adjusted as well as possible but it's still a bit of a mess.
Jeane COverall excellent! Good resources handy and excellent loaner moving equipment- dollys etc.
Ron K | Expérience généraleReservation was made online to pick up the vehicle in Santa Paula- - 2 days after reservation, we were notified that it would not be available there and that we would have to pick it up in Thousand Oaks (took time of 2 people and gas money). - They did allow us to pick up the truck on Friday rather than the Saturday reservation at no additional charge, but that too had it's own logistical challenges - We returned the truck a day early at the destination location, but did not receive any credit back - We returned the truck at the destination location with more fuel than we picked it up with and did not receive any credit back.
Bertha ENice selection of vehicles to choose from. Friendly staff. Able to secure a van on the same day I needed it.
Carol MCan't improve when it's good business. ÷]
Giovanna RThank you for your business
mikhail sThanks
Donald DThere was only one employee working and he stated that there were usually two. It was a busy Saturday morning and prior to when we arrived the server had gone down so we had a bit of a wait. He did process customers thru pretty quickly.
ERIC A1. My reservation was made online for 8:00 am on 2/18/2024. The office was not opened until 8:12 am. 2. I had ordered a utility dolly. It was not available. I was provided with an appliance dolly at no charge. 3. The gas tank was EMPTY. A Warning Message stated "0 MILES LEFT UNTIL TANK IS EMPTY". I was told the tank was half full and to return in that way. 4. Water had leaked into the attic space. 5. I was NOT credited for the 42 miles of gasoline that I was remaining in the tank, and was charged for 100 miles as stated on my reservation instead of the actual distance of 96 miles. 6. I will not be using this location again.
Grant Gprofessional & help staff. over all a great experience
Candido TEverything was good but I reserved at Astor cal Newbury park and without any communication my reservation has been transferred to Lawrence location.
SHRAVAN PI was pleasantly surprised with the service after reading reviews less favorable, staff was great, speedy process and no complaints.
robert aThe brakes on the truck sucked. Definitely felt like every stop was later than I expected
Christian PAucun
Marty UExcellent customer service!!!
KAREN S | Expérience généraleThank you everything was wonderful!
Joe HSome issues with the brake line and the wheels of the truck
DONALD AKind & helpful
Tracey WExcellent service on both ends of our move! Would highly recommend!
Tiffany OService was amazing, you're the best
Carla GOperator on phone Los quoted me cost of mileage. When I arrived to get truck they simply gave me keys, did not confirm or go over any details. Price per mile was three times what I was told…point is the bill was way more than I had calculated based on my phone call with U-Haul. The in store person did not go over details…then when I called location after to question he basically told me it was my fault, offered no help, then finally gave me a # to call
Richard DI would highly recommend this facility call my automatic
Doug HGreat service even in the rain!
Jerry AJennifer did such a good job with help me organizing this move I felt the stress evaporate. She deserves a promotion.
Joseph WIt was easy.
Bruce MJames was so helpful, especially in assuring me I could get the truck that I needed on the date that I needed it. Really helped make a stressful situation much less so. Thank you James!
Jill HThis location was great but the vacuum store I orignally picked was a train wreck. No one knew what was going on - my truck was double booked so I had to go to anotehr location - cost me 2 hours of time - total shit show!
David CThe staff was very helpful. The place is clean. Highly recommended!
Tracy V | Expérience généraleMake sure there is gasoline in the rental before you rent it. I ran out of gas before I could get to a gas station causing me added mover cost and time. They asked me to put $25 in gas in the truck and I would be reimbursed, but of course I wasn't.
VINCENT CSuper friendly and helpful!
Pamela PGreat everything.
Paul BGreat service, lady on ordering was Excellent
LEONARD FSame as the pick up location.
Howard JAlignment was off in the car, workers weren’t friendly, worker stated their was more miles on the car than there was, over charged for gas
Tanya MThe Lawrence Ave location is dirty, disorganized and dark. All of their lights were off. The TV gave me no paperwork, asked for no signatures, and hooked up the trailer SO low, it dragged and bottomed out our entry trip. Who approved this office location? It's a disgrace compared to the LA Ave, Simi location that I requested. It was embarrassing to have such a poorly attached trailer.
TIMOTHY CNothing. You have a top notch rental location here!
Mallory HThe rep was well knowledgeable and provided great support
Peter NIt could not have been easier to obtain a unit, access the unit, and move out of the unit. Everyone in the office was friendly and helpful. I have done business with the company before, and will continue to do so whenever I have need of storage in the area. A+
Zach P | Expérience généraleExcellent customer service
Stacy S | Expérience généraleOur unit was infested with rat poop and they refused to call the other unties to notify them or us that there was an issue and failed to rectify the situation or compensate us for damages They keep their storage units so dark and don't have any pest control. They need to be held accountable for the damages done to my belongings. The person we spoke to was very rude and condescending and has still failed to get us the information needed to submit a proper claim.
Cody C | Expérience généraleThis place is awesome. The team is INCREDIBLY nice and super helpful.
Kristen W | Expérience généraleThe staff was always helpful. Great crew over there. Will definitely recommend to friends.
john F | Expérience généraleLove this place just wish had other options to be open other hours as well.
Tai z | Expérience généralegreat place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again
Patty S | Expérience généraleJames and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.
Walter S | Expérience généraleGreat customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.
MARGUERITE S | Expérience généraleEverything was great. Everyone working there was wonderful. Thank you for a great experience.
April E | Expérience généraleFacility is very dirty! Customer service is poor as well.
Doua L | RéservationBoth Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..
Ursula H | RéservationThe employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.
Kevin T | RéservationSpoke to Chris to cancel my reservation he was extremely helpful very professional
Adriana A | RéservationWe requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.
Bruce D | RéservationThis is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.
Jill C | RéservationEasy, quick move in, clean, helpful
Gina S | RéservationThis is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.
Marci D | RéservationWe received excellent first-time assistance and are very pleased with the facility.
Loring S | Réservationwell done, great team & easy access & check out for truck rental, James is quite good
STEPHEN S | RéservationJames The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.
TAMI F | Expérience généraleVery nice staff and easy to move-in and convenient location if unit..
katie c | Expérience généraleReally appreciated the staff putting in the extra effort to help me out
WILLIAM A | Expérience généraleThe facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.
Jerilyn M | RéservationBest storage situation I’ve ever had.
kelly c | Expérience généraleVery disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.
Brenda B | Réservation30 minutes away and found out that the facility wasn't honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .
Brenda B | RéservationThe staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0
Benson P | RéservationThe move in to our storage unit went exactly as planned. There were no issues.
Craig H | RéservationGreat!
AC P | Expérience généraleVery nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.
Privacy R | Premières impressionsClean, accessible. James was very helpful.
Privacy R | Premières impressionsWestlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.
Privacy R | Premières impressionsI`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now
Privacy R | Premières impressionsArrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.
Privacy R | Premières impressionsThe storage facility was spotless and the staff was extremely helpful. Would highly recommend!
Privacy R | Premières impressionsGreat customer service!
Privacy R | Premières impressionsStrangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful
Privacy R | Premières impressionsWas informed they do not provide free month of storage so I decided to use another storage company.
Privacy R | Premières impressionsNice facility. Easy to use.
Privacy R | Premières impressionsExperienced some issues communicating with the office in order to confirm the reservation for the storage unit.
Privacy R | Premières impressionsThe hotel I got from my company was too far from this location.
Privacy R | Premières impressionsVery polite staff and convenient location
Privacy R | Premières impressionsVery helpful service desk.
Privacy R | Premières impressionsVery nice people but seemed a bit un-organized
SUSAN J | Premières impressionsMy storage unit was clean and ready to load.
Privacy R | Premières impressionsMy storage unit was clean and ready to load. The staff was very helpful.
Privacy R | Premières impressionsReserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED
Privacy R | Premières impressionsI requested the reservation to be changed to 5/16/14. This obviously did not change????
Privacy R | Premières impressionsWound up not using facility....
Privacy R | Premières impressionsthe facility did not have drive up storage which is what i needed.
Privacy R | Premières impressionsgreat customer service and great facilities!
Privacy R | Premières impressions