Was given a receipt for just over $411 and my credit card statement came in at $583 without any explanation as per the 41 % increase in cost. Welcome to SCamada.
Nicholas P
Customer Reviews for Westmount Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ordered truck online and it was not set up and ready to go had to wait for guy to show up
Matthew TRien
Richard SCrazy experience with U-Haul
Seyed MClean vehilce
Marcus Howner threatened to call police after giving me keys to another unit after i already committed to returning them.
michelle lDid everything online. Showed up, picked up key. Dropped off key. Allowed me to park my personal vehicle while out with rental. Easy.
MARK GNothing, simple easy drop-off location. Parked the truck and handed keys to a staff member at the motel office window.
mathew sWent smooth
Mike RKey was extremely hard to put in ignition and I could not remove it for fear of breaking it off!. Box was only half-assed Swept out!
timothy wService pratique et amical
christine tAbsolutely horrible experience - doesn't speak English we'll, the truck driver side headlight was out. The battery died and they frauded me
Kira DLocation was good, wait time was minimal and truck did what it had too, very disappointed in regards to blanket rental, added it to the order via call and online. I even spoke with someone prior to pickup if blankets were available as per order. I felt with all my follow ups I was set for success and an easy move. When I went to pickup I was Informed they didn't have blankets but another location would. I called all Woodstock locations and wasted 30 mins, no location had them. I had to drive to Canadian tire and spend $180 on blankets just to complete the move. These locations should have the items needed, otherwise they shouldn't be an option or at least tell the person so we can make other plans.
eric sMother fucker over charged me I filled the tank and I made a 300$ deposit only had the truck for less then five hours and I only recieved 90 dollars back
cole bSee above comment.
Robert DOther than the wait for slow web connections, this was by far the best 'U-Haul' experience I have had (spanning nearly two decades as a trailer customer) The quantity of equipment at this small satellite location was very impressive. The service and friendly manner are not found elsewhere. Hats off to Westmount Motel - well done, and I'll be back next time I need a rental!
Jason HLeft turn signal light not working on trailer
Justin OGentlemen was very friendly and efficient. Wonderful experience!
Sophia GI rented a truck and got a cargo ban which ruined my entire move and made it 3 times harder.very displeased with u haul and will never use again
Josh GI have not received my bill. I do not know what my credit card is being billed.
Kristie SThe staff at this location was super friendly and helpful. Any future rentals I need from Uhaul, I plan to goto this location only, because of the amazing staff.
Jeremy LThey were very helpful with getting my vehicle position and trailer hitched up. On return they also help backing up the trailer into the spot and unhitching. 5 star service!
Deanna TStaff was difficult to communicate with, did not seem to understand me. Accused me of stealing the dolly I was never provided and said I would be charged for it.
NIKOLAUS OThe opening hours and friendly service are good at this location as well as the variety of equipment available.
Daniel CI paid for two furniture dollies and was told they would be at this location. After making arrangements to use the dollies to help me move. I was told there was non and no option or anything offered. Will think twice about renting from uhaul again and for sure never from this location
GRANVILLEA VTrailer is getting older. Was not swept out (dirty) on the inside of the trailer.
Joseph-Guy BNo applicable
JOE SGreat service
Kathy PAdvertise correctly. $19,95/hour is not correct. I paid $119 for two hours without insurance. Complete rip off.
Margaret WHe tried to switch the credit cards but couldn't do it.
Benjamin ANothing really. Everything went as smooth as I had hoped. This is my second time renting from this location in the past year. I would have not gone back had it gone poorly on the first rental.
Randy SExcellent service à la clientèle.
Vasco DVery friendly and helpful I would use this location again.
Karga MClean all vehicles after use . My daughter had an allergic reaction due to pet dander .
PHILIP DThe trailer is heavy and without a Jack stand it not reasonable to get customers to try and lift it. It is heavy, greasy and unsafe. Needed to ask another customer to help attach to vehicle. It makes no sense to me why that would be the case.
Todd RHelp hitch up the trailer would be nice especially since it's parked on a hill.. and this location doesn't take debit cards? Cash or credit card..makes no sense to me
Doug KI was charged a coverage fee of 15$ that I did not want .
Carol RThey showed $19 for uhaul 9' van when I booked it online and deducted $55 for all the services and charges for just one and a half hour. Then they actually deducted $60 from my account and didn't mention the deduction of $5 anywhere.
Sukhvir Kagent refused to rent me a truck but eventually found my reservation Worst Part I had to drive 30 minutes to a different location to get a truck !!
MARTIN MWhen you take the equipment back 3 hrs after the do time don't know why you have to pay for a extra day rental when the place I was renting from was closing up for the night so the trailer was there all night.
John MThe lights on the trailer stopped working on the trip from Woodstock ont to Nova Scotia. The gentlemen where we got the trailer wiggled around the top left signal because it wasn't working to make it work we lost the back lights on the trailer in Toronto and all the way home. Had to spend extra night on the road due to no lights pulling over early and later start times.
diane rI think everything went well
opal lThe west mount hotel is not a very good at keeping there trucks up to date also he charged my card before giving me the keys and on top of all that all of the stuff I had in the back was recked, broken, and wet if someone could please give me a call back at 226-759-1449.thank you and have a great day
michael jFriendly and helpful staff showed us how to properly hook up the trailer and safety chains. Very easy to pick up and drop in different location.
lynne rGet the trailers out of the mud and onto some asphalt or hard surface. And not expect the customer to do the hook up of the trailers by themselves only to be inspected once hookup completed and moved out of the mud to the area in front of the office.
Ron NWhen I book 3 days online next time I expect a 3 day rental I needed the truck for 3 days and was given 30 hours to move a whole house with a smaller u haul truck than booke
Keith RIncredible service! Very happy I rented a moving trailer here.
Kevin APut a lift/ Jack on the trailer tongue. To assist with lifting when hooking up to ball pin on truck
Hemrajh POur original pick up location was Southside variety. The business was closed upon arrival at 9:05 am we waited another 15 minutes to no avail. I feel uhaul should scratch them as a pickup/drop off location, as the business owner obviously does not care about uhaul or its customers. The assistance I received from uhaul to find a solution to this unexpected pickle was fabulous. She saved my day. Thank you UHaul!
Marnie MExcellent service. Very little time taken to pick up and drop off van.
Don MHad to stand out in the cold to complete the transaction. Not allowed to enter the office. I suppose it's a covid thing.
Stewart HWas a great experience! Highly recommend Westmount Motel for all your Uhaul needs!!!
Aaron OVery attentive here. Help you right away with a smile. Highly recommend this location.
BRIAN SI asked for a specific pick up which was changed after I did my online check in. Then the system did not show my reservation so it took about an hour and a half to figure it all out. Get your shit together.
Victoria LThe person at the counter charged me for safe coverage, $45.00. I had requested this be removed prior to arrival via phone call to 800 number. So not the agents fault. Other then that everyone was very helpful.
Carolyn IOwner was very friendly and helpful.
Denise KIt was cold waiting outside to give information.
tom nThe pickup was easy and the staff were nice. The only thing I would say if to allow photo uploading of the rental return gas / mileage instead of forcing image capture. This is a U-Haul thing, not the pickup location.
Caleb TPerson in charge was 15min late for my 1pm pick up. Then proceeded to tell me his internet was slow and this could take awhile. Messed up my reservation and somehow changed my drop off location. An overall terrible experience. The only helpful people I spoke to were a gentleman at the original drop off location in Guelph and then Tia who I contacted at Uhaul's 1-800 number
Ryan O