Best rental truck experience ever! Wouldn't change a thing .
STEPHEN K
Customer Reviews for Wexford Automotive Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was great and it was a positive experience!
RICHARD PClean it up and have trucks that run smoothly without sounding like they’re going to explode or possibly implode!
MIDGE BThe location needed better signage. As far as to see where to go to find the driveway. The location was kinda off the road a bit and the trucks was behind buildings so you couldn't see nothing to help find the place other than google maps telling us we have arrived. But we found it after passing it and turning around.
James CNo hassle rental for clean well working equipment
RYAN BTruck did not have items purchased a dolly and blankets. Truck was filthy and damaged my off white recliners. Last minute truck was not in origional location. I cost me an hour of lost time to get the blankets and dolly from a different location. Then I was charged twice for missing iten. Very disappointed. The people online were very nice and efficient.
Lori TI called the owner of the location Dalton Kim on a Saturday night and he gave me instructions where to drop the truck and park it. Now that's customer service !! Thanks Bob and Angela Quinn
ROBERT QIt could be better for parking , the office is an smalll trailer. I had excellent support, to get a truck was simple and well explained.
Martinez FTruck was filthy! My son had to ask the worker to clean the inside. Store was to open at 10am. Worker arrived late. Which made us late for movers. I requested 8-10 blankets- no blankets. Requested pick-up site and was called day before with different site pick up. I reserved my truck a moth ago!
Pamela CVery pleasant experience; very satisfied!
Allan PIt was just a drop off site. I tried selecting Not applicable and it would not let me.
Moris JEntrance out by main road? Went in wrong drive. Staff was excellent
Walter BLocation of key box was somewhat hard to find in relation to the location of the trucks.
Jordan RThis location does not have all the equipment. I rented a dolly when I reserved my truck- however this location does not have dollys - I paid for something that I was not able to get
Lisa PThe truck had extremely low gas level upon rental. Instead of providing a relatively full tank and having the renter re-fill to same level, I needed to waste my initial rental time by filling the tank. It is inconvenient and wastes the renter's time on the front end of the rental period.
Edward LThe truck only had a quarter tank of gas, was dirty and old, and did not have the equipment that I requested. The location resembles a junkyard and no one was there for pickup or drop off
Nate HHard to find. Mobile app did not work. Was not Open at 8am for assistance. When returned charged me for fuel when I returned at same level.
NICHOLAS CWexford Automotive was very helpful and great to work with.
Jeff HPlease note that this establishment isn't a dedicated U-Haul store; rather, it functions as a service station that collaborates with U-Haul on the side to facilitate truck rentals for customers. It's important to manage expectations, especially if you've ordered additional items alongside your rental truck, as they may or may not be available at this location. Our experience primarily revolved around securing a truck for our move, without the added conveniences typically associated with a dedicated U-Haul facility. We observed a more basic approach to service, lacking the meticulous maintenance and attention to detail one might expect. The impression was more of a 'take what's available' scenario, rather than a tailored experience. For those prioritizing assurance and reliability, particularly in receiving all ordered items, opting for an official U-Haul facility solely focused on renting trucks and providing direct service may be advisable.
Christina BNo one there - hard to find AND did not provide the requested and paid for equipment (3 dollies and blankets). So in the end I could not move certain pieces because no equipment and there was no one on site so ... nothing. Very disappointing because now I have yo go back to move the big stuff.
james nIt was a little goofy getting into the storage lot, which is probably why Wexford Auto Repair had a note on the contract to CALL as soon as I got into Wexford. BUT, I did not see the note until AFTER I got home from dropping off the trailer.
Dan BThe 24/7 pickup AND drop off was not simple. The customer service representatives were AMAZING.
ALRED SI rent from Uhaul fairly often. I plan to use this location in the future as they were fast and friendly.
Robert D