Évaluations des clients WHC Partnership

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de WHC Partnership

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robert r. le

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Vehicle was cleaned, dash had low tire pressure warnings on, plus warnings to check air pressure.

Patrick B. le

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Le client n'a pas laissé de commentaire.

Jessica M. le

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Le client n'a pas laissé de commentaire.

Dave z. le

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Le client n'a pas laissé de commentaire.

Sarah M. le

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Everything about the rental went smoothly. The agent at the U-Haul location was very professional and helpful. The truck was in surprisingly good shape considering it had more than 100k miles on it.

Benjamin R. le

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I have no issues with this location. I should have never had to go to this location. I specifically requested a location by my home, I made the reservation there, asked 3 times if I would be picking up my truck there and was assured that was the case. Yet, the day before I was supposed to pick up my truck, Uhaul changed the location of my pickup. When I went to that location #2, they said that they did not have my truck because a truck wasn't dropped off there (even though there were 3 other 10' trucks in the lot). So Uhaul made their problem my problem and sent me to this 3rd location. At location #2, they said that someone from Uhaul should have called me to let me know that my truck wasn't there. I did get the truck I needed, but because Uhaul is incapable of managing their trucks and reservations - the process was complicated from start to finish.

Ann N. le

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There was no one there despite it being within business hours. The name of the location given was different that the actual building.

Mike B. le

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Area was poorly marked, with not great signage and google maps took me to a different location. Trucks were parked in a completely different location than night drop slot - took me time to figure out where keys are dropped and more issues with the app and customer service.

sal g. le

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Better communication between location and reservation department.

Jessica V. le

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Le client n'a pas laissé de commentaire.

Victoria A. le

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Service was great! Friendly and efficient! My only “issue” was locating the place, since Uhaul is in conjunction with another business it was a little difficult to find the place.

Roger R. le

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Le client n'a pas laissé de commentaire.

Linda B. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

Joe L. le

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Le client n'a pas laissé de commentaire.

inas m. le

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Le client n'a pas laissé de commentaire.

Jeff A. le

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We do not live in the Cincinnati area but found this convenient to our drop off and an efficient process.

Amanda T. le

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My location was changed from what I initially booked, and then less than 24 hours before my move the new location called to push back my rental an hour. When we went to get the truck there was an oil light on. We checked the dipstick and there was literally no oil in the truck. We alerted the attendant, but he didn’t have any oil or service ability at all at the location. We tried to ask for another truck but they didn’t have another one for us. So we had to take the Unserviced U-Haul to a gas station and take care of it ourselves before going to meet our movers, for which we were then late. Since we booked them for a set amount of hours, I was then charged extra by the movers to cover the time I spent SERVICING A U-HAUL BY MYSELF. I’d never come back to this location.

Bryan S. le

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Le client n'a pas laissé de commentaire.

Lisa M. le

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Le client n'a pas laissé de commentaire.

Craig K. le

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Le client n'a pas laissé de commentaire.

Bianchi A. le

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Le client n'a pas laissé de commentaire.

Evan L. le

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We came here twice to pick up 2 separate trucks. We used the 24/7 truck share but the app wasn't working so we ended up having to go inside anyways. The first truck, the guy didn't even secure the back door. The next truck we got was for a long distance move. There was supposed to be a dolly on back but we ended up having to go in to the location and get that ourselves. The guy at the counter never have of any sort of overview of the damages to the vehicle or anything. When we picked up it up, there was a HUGE dent in the side of the truck cab, to the point where you couldn't even properly open the front door. Because it was so large and hard to miss, we assumed that this had already been noted in the vehicle damages. And there was no way to check either because the gentleman never gave us any sort of report of inspection on the vehicle. We dropped the vehicle off in Maine on May 7th and mentioned that not being able to open the door properly was really annoying. The guy checked the inspection records and apparently not only had nobody ever reported the dent, there had been no inspection done at all at the Cincinnati location and the last inspection it had recieved was from nearly a month before that. So basically there was no way to prove that we weren't at fault because multiple locations had neglected to give proper inspections. Luckily we had paid for additional coverage just in case, but it was still an incredibly frustrating experience.

Kevin H. le

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It all worked out!

Lauren C. le

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Le client n'a pas laissé de commentaire.

Timothy Y. le

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Everything was Perfect! Staff was very friendly & helpful !

Kelsey S. le

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Le client n'a pas laissé de commentaire.

William R. le

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Le client n'a pas laissé de commentaire.

Angeline B. le

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I used express check in. Got text that ready for pick up. Get there and nobody there. Business next door said self check and go online. Went online and it said my gmail couldn't be found. Had to call 800 number and they directed me to go some place else

Jaclyn D. le

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Staff was very friendly and my van was ready right on time. They get 5 out of 5 stars!

Jennifer I. le

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This location was great! However, the App is terrible!

Mark M. le

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Le client n'a pas laissé de commentaire.